Top 3 Senior network technician Jobs in Leander Tx

Senior Desktop Support Technician
Terry Black s Barbecue LLC —Austin, TX
- Weekends as needed
- Office
- Windows
- Analysis skills
Senior Technician - Networking
Bosch Building Technologies LLC —Austin, TX
- $36 - $42 an hour
- Overtime
- Construction site
- 5 years
- Ability to lift 50 pounds
- AD&D insurance
- Paid holidays
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Technician, Senior IT (Computer Support)
Austin Community College —Austin, TX
- $53,029 - $65,683 a year
- Full-time
- Word processing
- High school diploma or GED
- Ability to lift 50 pounds
6d

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Wireless Network Technician
VGI Technology —Horseshoe Bay, TX
The willingness to work long hours when needed and the ability to participate in an on-call schedule for after-hours calls are mandatory as well.
$20 - $28 an hour
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IT Help Desk Technician
GTS Technology Solutions —Austin, TX
Clear, calm communication—able to translate technical steps for non-technical users (even under stress). Answer DFPS Service Desk calls/emails during scheduled…
$21 an hour
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Senior Desktop Support Technician

Terry Black s Barbecue LLC
Austin, TX

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Job Details

Full-time

Qualifications

Desktop computer repair
Customer communication
Smartphone (troubleshooting support)
Wireless networking
iOS
Hardware maintenance
Windows
Printer (troubleshooting support)
Android
Payment Processing Systems
Computer hardware
Hospitality industry experience
Desktop (troubleshooting support)
Networking equipment (troubleshooting support)
Technical customer support for office equipment
Desktop administration
POS systems
Restaurant experience
Peripheral hardware support
Mobile devices

Full Job Description

Position Summary

The Senior Desktop Support Technician is responsible for providing advanced technical support across all Black Family Hospitality (BFH) concepts, with a strong emphasis on hospitality systems and Toast POS environments. This role ensures the stability, performance, and security of end-user devices, POS systems, and supporting infrastructure while delivering a high level of service to Operations.

This individual acts as an escalation point for complex issues, leads onsite and remote troubleshooting efforts, and proactively identifies opportunities to improve system performance and user experience.

Key Responsibilities

Technical Support & Troubleshooting

Provide Tier 2/3 support for desktops, laptops, mobile devices, and peripherals across all locations
Troubleshoot and resolve issues related to Toast POS, including terminals, handheld devices, printers, and payment integrations
Support back-of-house and front-of-house technology, including kitchen display systems (KDS) and networking hardware
Diagnose hardware, software, and connectivity issues in high-volume restaurant environments

Hospitality Systems Support

Act as the subject matter expert for Toast POS configuration, deployment, and maintenance
Assist with menu updates, device provisioning, and system optimization
Partner with Operations to minimize downtime and maintain peak performance during service hours
Support new store openings (NSOs), relocations, and remodels

Onsite & Remote Support

Conduct regular onsite visits to restaurant locations to proactively identify and resolve issues
Provide remote support when available

Infrastructure & Networking

Troubleshoot basic to intermediate network issues (LAN/WAN, Wi-Fi, VLANs, DHCP, DNS)
Assist Information Systems Team with ISP troubleshooting and vendor coordination
Assist with maintaining secure and reliable connectivity for POS and business systems

Asset & Lifecycle Management

Manage hardware inventory, imaging, deployment, and lifecycle replacement
Maintain accurate documentation of systems, configurations, and processes
Ensure standardization across all locations

Vendor & Stakeholder Collaboration

Work with third-party vendors, including POS providers, ISPs, and hardware manufacturers
Communicate effectively with all BFH concepts, GMs, and corporate teams
Translate technical issues into clear, actionable updates for non-technical stakeholders
Develop and update SOP (Standard Operating Procedures) for Information Systems internal use and for all BFH concepts

Required Qualifications

5+ years of desktop support experience, preferably in a multi-site environment
2+ years supporting hospitality or restaurant technology environments
Hands-on experience with Toast POS or similar POS platforms
Strong knowledge of Windows OS, mobile device support (iOS/Android), and peripheral hardware
Solid understanding of networking fundamentals (TCP/IP, Wi-Fi, firewalls)
Experience supporting printers (thermal, label, kitchen printers) and payment devices
Ability to work flexible hours, including nights and weekends as needed

Preferred Qualifications

Experience with new store openings (NSOs) in the hospitality industry
Familiarity with ITSM tools (ServiceNow, Zendesk, etc.)
Experience with VoIP systems and structured cabling

Key Competencies

Strong problem-solving and analytical skills
Ability to thrive in fast-paced, high-pressure environments (especially during peak service hours)
Excellent communication and customer service skills
High level of ownership, accountability, and attention to detail
Ability to prioritize and manage multiple tasks across locations

Work Environment

Combination of corporate office, remote support, and onsite restaurant environments
Frequent travel to local restaurant locations; regional travel may be required
On-call or after-hours support will be necessary to support restaurant operations

Apply Now

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senior network technician jobs in leander tx

Senior Desktop Support Technician

Senior Technician - Networking

Technician, Senior IT (Computer Support)

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