Maintenance Technician (Greenwood Townhomes - Olathe, KS)
At Prism Real Estate Services, we put People first, show Respect to earn it, operate with Integrity, and prioritize Service to others in order to live a Meaningful life, develop a Reputation for Excellence in all things, and Strengthen each other for tomorrow. These are our values and the “why” that drives us as a premier property management company to provide active first-class management to our residential and commercial portfolios across Kansas City and the Midwest.
Our values compel us to cultivate a RELATIONAL work community full of MOTIVATING people who celebrate wins big and small. Our ever-changing world requires us to remain ADAPTABLE to meet needs and FORWARD-LOOKING to anticipate and overcome challenges. What doesn’t change is the need for our team of AUTHENTIC, ACCOUNTABLE, and ACCESSIBLE professionals who say what they mean, do what they say, and love what they do. We take the INITIATIVE to make a difference and strive to be INVENTIVE, never settling for what worked yesterday. It is through this culture that we are constantly building a more REWARDING place to work and a COLLABORATIVE team to achieve our mission.
The Maintenance Technician is responsible for the overall maintenance of the physical property under the direction of the Property Manager and/or Maintenance Supervisor. The technician must be capable of performing the duties of a Maintenance Supervisor when needed and must demonstrate teamwork, adaptability, and strong communication.
CORE RESPONSIBILITIES
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Maintain a positive attitude and professional demeanor in keeping with the objectives of Prism Real Estate Services (PRES).
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Demonstrate a neat and clean appearance in accordance with the PRES dress code.
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Practice regular and predictable attendance in the office (this is not a remote position).
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Follow instructions, meet deadlines, and apply constructive feedback.
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Adhere to safety protocols and established procedures.
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Track time worked accurately and honestly per established handbook policies and software.
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Display excellent communication skills (written and verbal).
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Check and respond to emails weekly. Follow up on unfinished matters and see them through to completion.
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Complete tasks through detailed examination with a priority on accuracy.
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Use initiative to adapt to task, project, and organizational changes with a flexible mindset.
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Maintain effective organizational practices.
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Multitask a variety of projects at a fast pace with appropriate prioritization.
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Utilize reliable transportation for commute and occasional local errands. Provide proof of a valid driver’s license and active auto insurance for a personal vehicle.
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Meet PRES standards regarding a criminal background check.
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Successfully complete compliance-related courses at hire and pass additional required courses annually or more frequently as requested (Fair Housing, Cyber Security, Discrimination, Sexual Harassment, etc.).
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Personify PRES values and positively contribute to PRES culture to help PRES achieve our mission.
ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS
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Bend, stand, sit, kneel, stoop, and balance body weight for long periods of time.
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Safely climb and work from ladders, step stools, and scaffolding up to 16 feet high.
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Maintain balance while climbing ladders, working on uneven surfaces, or maneuvering in tight spaces.
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Walk the property or location as well as up and down stairs up to 10 times a day.
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Lift, carry, push, and pull tools, equipment, appliances, and supplies weighing up to 50 pounds on a regular basis, and occasionally up to 100 pounds with assistance.
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Climb stairs, move equipment, and assist with evacuations in emergencies.
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Use hands and fingers to handle tools, operate power equipment, and perform detailed repair tasks requiring manual dexterity.
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Perform precision tasks, such as wiring, painting, using hand tools, or repairing small equipment parts.
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Hold, tighten, and loosen objects and tools (pipe wrenches, drills, power tools).
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Drive between job sites, operate company vehicles, and transport tools or equipment.
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Work in confined spaces (crawl spaces, utility rooms) and in varying environmental conditions (outdoors, heat, cold, wet, or dusty areas).
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Visually inspect property conditions, equipment, and repairs with close vision, distance vision, color vision, and depth perception.
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Hear alarms, instructions, equipment, and tenant needs in person and over communication devices.
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Detect equipment malfunctions or safety hazards by smell (e.g., gas leaks, smoke), sound (e.g., alarms, unusual machinery noise), or touch (e.g., overheating surfaces).
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Tolerate exposure to cleaning chemicals, paint fumes, adhesives, lubricants, and other maintenance-related substances while using appropriate PPE.
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Work extended hours, evenings, weekends, and on-call shifts to respond to maintenance emergencies.
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Utilize computer systems and electronic devices for accurate timekeeping, documentation, etc.
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Understand, speak, and write fluently in English.
SPECIFIC DUTIES
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GENERAL DUTIES
- Report to the Property Manager and/or Maintenance Supervisor each morning to communicate the daily needs of the property and receive daily assignments.
- Report any observed problems in units or on the property to the Property Manager.
- GROUNDS & CURB APPEAL
- Perform daily grounds and exterior common area upkeep, ensuring all areas remain free of litter and debris.
- Assist management/leasing staff with curb appeal which may include detailing model units, putting out balloons, banners, a-boards, etc.
- BUILDING & COMMON AREAS
- Perform routine and preventative maintenance on building exteriors, interiors, and common area amenities.
- Assist with inspections, identify repair needs, and complete assigned corrective tasks.
- Complete electrical, plumbing, carpentry, and general maintenance.
- Perform basic pest control for exterior pests (bees, wasps, etc.) when safe. Escalate major issues to vendors.
- Maintain HVAC systems, including seasonal furnace filter checks and coil cleaning.
- WORK ORDERS
- Complete work orders at assigned properties based on daily priority lists.
- Record all work performed in the work order system.
- Strive to complete work orders within 24 hours unless parts or outside vendors are required. Notify residents of extended timelines.
- Identify recurring maintenance issues and report trends to the Property Manager or Regional Manager.
- UNIT TURNS & MAKE READIES
- Inspect vacated units to identify needed repairs and report any significant issues to the Property Manager or Regional Manager.
- Assist with all stages of unit turnovers, ensuring units are prepared for occupancy within 3-5 days. Patch drywall, paint, replace fixtures, repair plumbing, troubleshoot electrical issues, install appliances, repair flooring, and perform general refurbishment.
- Replace and rekey locks, verify proper operation of all mechanical systems, test safety devices, and ensure the unit meets PRES quality and safety standards before move-in.
- Document turnover progress and communicate any delays or material needs promptly.
- CONSTRUCTION & PROJECT SUPPORT
- Assist with small-scale construction, renovation, and capital improvement projects.
- Support vendor or contractor activities by coordinating access, providing basic prep work, and conducting post-project inspections to ensure work meets PRES standards.
- Perform light carpentry, demolition, rebuild tasks, fixture installations, and other construction-related duties.
- Maintain project timelines by ensuring materials, tools, and work areas are organized and ready for use.
- Adhere to all safety requirements, ensuring construction zones remain safe for staff and residents.
- ON-CALL RESPONSIBILITIES
- Be available to take emergency calls on a 7-day rotating basis.
- Respond to emergency calls within 15 minutes.
- Never respond while under the influence of alcohol or substances.
- SAFETY
- Follow all safety procedures and use proper PPE.
- Report all hazards to management immediately.
- INVENTORY, TOOLS, & SUPPLIES
- Provide personal basic hand tools. PRES will support specialty tool needs with approval.
- Maintain orderly use of the property’s tool areas, supply rooms, and materials.
- Clean and store tools after each task and leave workspaces organized.
- VEHICLE USE & MILEAGE
- Operate property-owned vehicles or carts only when authorized. For those properties that do not have a vehicle provided to transport supplies, other carts, dollies or similar apparatus may be used.
- Maintain property-owned vehicles in a neat and orderly manner.
- Mileage for travel on the property is not reimbursed.
KNOWLEDGE, SKILLS, & ABILITIES
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Knowledge of and adherence to PRES policies and procedures.
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Knowledge and effective operation of PRES equipment and software (computer, tablet, phone, fax, scanner, copier, payroll & timekeeping software, position-specific software, etc.).
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Ability to communicate verbally and in writing with clarity and professionalism.
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Ability to make sound decisions and worthwhile recommendations within the position’s scope of responsibility, creatively problem solve, and think on the spot.
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Ability to establish and maintain effective working relationships with stakeholders (co-workers of all levels, tenants, residents, clients, community service agencies, vendors, investors, public, etc.).
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Ability to meet communicated deadlines and effectively manage stress.
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Ability to work independently and follow detailed instructions.
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Knowledge of multifamily and commercial building systems, maintenance practices, and HUD housing quality standards.
- Knowledge of safety, accident prevention, and occupational hazards.
- Ability to read and interpret blueprints, diagrams, and manuals.
STANDARD REQUIREMENTS & QUALIFICATIONS
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High School Diploma or equivalent.
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Previous experience in electrical, plumbing, carpentry, HVAC, painting, and general repairs.
- Verification of ability to work in the US (E-Verify).
PREFERRED QUALIFICATIONS
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Previous experience in construction and/or multi-family maintenance.
- EPA Type 2 or EPA Universal certification.
NOTE: This job description is not all-inclusive. The listed responsibilities represent the primary tasks of the role, but the employee may be required to perform additional duties that are not explicitly mentioned, depending on the needs of the position.
In addition to a great work experience, we provide our team with the following:
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Partially Funded Health, Dental, and Vision Insurance
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Company Funded Life Insurance
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Additional Voluntary Life Insurance
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Voluntary Short-Term Disability Insurance
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Company Funded Long-Term Disability Insurance
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Starting 2 Weeks Paid Time Off (PTO) That Increases Over Time
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An Extra "Bonus Day" Off Each Quarter
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6 Paid Holidays Yearly (with Additional Hours the Day Before or After)
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401(k) with Safe Harbor Matching
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Rent Discount at select PRES Properties
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Complimentary Employee Assistance Program (EAP)
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Opportunities to Volunteer in the Community as a Company
Prism Real Estate Services, LLC is an Equal Opportunity Employer (EOE) and participates in E-Verify. Principals Only.
