Top 184 Client manager Jobs in Leawood Ks

Bilingual Client Services Manager – Call Center & Customer Support
NESTPAY —Kansas City, MO
- $63,000 - $68,000 a year
- Full-time
- Background check
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
Customer Success Advocate
Secured Logics —Lees Summit, MO
- $49,009.36 - $59,022.02 a year
- Full-time
- Background check
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
5d
In-Home Case Manager
Cornerstones of Care —Kansas City, MO
- $44,000 - $49,000 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
Case Manager - Transitional Living Program/Maternity Group Home
Synergy Services —Kansas City, MO
- Weekends as needed
- Background check
- CPR Certification
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
Account Representative
KGP Telecommunications, LLC —Lenexa, KS
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Health insurance
- Dental insurance
Quick Apply
5d
Inside Sales/Customer Service
Alside —North Kansas City, MO
- Microsoft Outlook
- Residential
- High school diploma or GED
Quick Apply
Customer Service Representative
Trulite Glass and Aluminum Solutions —Olathe, KS
- $17 - $20 an hour
- Monday to Friday
- Mid-level
- High school diploma or GED
- Criminal background check
- Health savings account
- Disability insurance
Quick Apply
Print Services Specialist
AlphaGraphics - US190 —Kansas City, MO
- $18 - $25 an hour
- 8 hour shift
- Communication skills
- Entry level
- Health savings account
- Health insurance
Quick Apply
Client Relations Manager
ECHO Promotions Limited —Kansas City, MO
- Full-time
- Mid-level
- Communication skills
- Negotiation
Quick Apply
Client Success Specialist
Kansas City Hyundai —Shawnee, KS
- $55,000 - $150,000 a year
- Full-time
- Microsoft Excel
- Dealership
- In-person
- Health insurance
- Dental insurance
Quick Apply
Client Success Manager - Client Growth
Propio LS LLC —Overland Park, KS
- Full-time
- Microsoft Outlook
- Mid-level
- Office
14d
Agency Success Associate
Steadily —Overland Park, KS
- $80,000 - $100,000 a year
- Full-time
- Sales
- Customer service
- Mid-level
- Health savings account
- Health insurance
Quick Apply
3d
Agency Success Manager
Steadily —Overland Park, KS
- $100,000 a year
- Full-time
- Sales
- Office
- 3 years
- Health savings account
- Health insurance
Quick Apply
3d
Client Service Administrator
Moneta Group Investment Advisors LLC —Mission Woods, KS
- Full-time
- Mid-level
- Office
- US work authorization
- Profit sharing
- Paid parental leave
Quick Apply
5d
Sr. Technical Services Representative
LATICRETE International, Inc. —Overland Park, KS
- Full-time
- Microsoft Excel
- Microsoft Outlook
- DevOps
- AD&D insurance
- Paid holidays
Quick Apply
Client Success Manager
Propio —Overland Park, KS
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Client Success Expert (Commercial Team) (Remote)
INFUSE —Kansas City, MO
- Remote
- Mid-level
- Data entry
- Communication skills
Quick Apply
13d
Client Service Administrator
Moneta Group —Mission Woods, KS
- Full-time
- Mid-level
- Office
- US work authorization
- Profit sharing
- Paid parental leave
5d
Client & Product Marketing Manager
Rosnet LLC —Kansas City, MO
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Office
Quick Apply
Client Success Manager
UGA Finance —Parkville, MO
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
5d

I want to receive the latest job alert for client manager in leawood ks

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client manager jobs near leawood ks

Customer Service Representative jobs in Olathe, KS

Client Success Manager jobs in Overland Park, KS

Product Marketing Manager jobs in Kansas City, MO

Inside Sales jobs in North Kansas City, MO

Customer Success Manager jobs in Kansas City, MO

Customer Service Representative jobs in Kansas City, MO

Case Manager jobs in Kansas City, MO

Client Relations Manager jobs in Spanish Fork, UT

Client Relations Manager jobs in Raleigh, NC

Guest Relations jobs in Remote

Rn Case Manager Remote Jobs jobs in New York State

Client Relations Manager jobs in Grand Rapids, MI

Public Relations jobs in Charlotte, NC

Sales Representative jobs in New York, NY

Customer Service jobs in Birmingham, AL

Customer Service Representative jobs in Riverside, CA

Customer Service Representative jobs in West Palm Beach, FL

Customer Service Representative jobs in Torrance, CA

Bottle Service jobs in Denver, CO

Customer Service Representative jobs in Detroit, MI

Bilingual Client Services Manager – Call Center & Customer Support

NESTPAY
Kansas City, MO

Quick Apply

Job Details

Full-time
$63,000 - $68,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Spanish
Managing technical support teams
Customer communication
Interpersonal skills
Managing teams in a customer support role
Coaching
English
Metrics Reporting
Incident Escalation
Managing clients in a customer support role
Team development
Supervising experience
Team training
Client services
Quality control
Conflict management
Customer support ticket management
CRM system proficiency
Call center management
Professional development training
Time management

Full Job Description

Job Summary

NestPay is hiring an experienced Client Services Manager to lead our customer service and call center operations. We are looking for a hands-on leader with at least 3 years of call center experience who can coach a team, improve performance, manage escalations, and ensure our clients receive fast, professional, and consistent support.

The ideal candidate has experience managing customer service teams in a high-volume environment and understands how to use call center KPIs, quality assurance, coaching, and performance management to build a high-performing team.

Experience in merchant services, payment processing, fintech, financial services, POS systems, or technical support is highly preferred.

Key Responsibilities

Manage the daily operations of the Client Services and Call Center team.
Lead, coach, train, and develop customer service representatives.
Monitor inbound call volumes, queues, staffing, and service levels.
Track and improve key call center KPIs, including:
Average Speed of Answer (ASA)
Abandonment Rate
First Call Resolution (FCR)
Average Handle Time (AHT)
Customer Satisfaction (CSAT)
Ticket Resolution Time
Quality Assurance Scores
Conduct regular call monitoring and provide individual coaching and feedback.
Manage escalated customer concerns and ensure timely resolution.
Develop and maintain customer service procedures, call scripts, escalation processes, and SOPs.
Identify recurring client issues and work with internal departments to resolve root causes.
Review performance reports and use data to identify areas for improvement.
Establish clear performance expectations and hold team members accountable.
Coordinate staffing and scheduling to maintain adequate call center coverage.
Partner with Sales, Operations, Technical Support, and other departments to improve the customer experience.
Build a positive, professional, accountable, and performance-driven team culture.

Required Qualifications

Minimum 3 years of call center experience required.
Previous experience as a Call Center Supervisor, Customer Service Supervisor, Client Services Manager, Customer Service Manager, or similar leadership role preferred.
Experience managing or supervising customer service representatives.
Strong understanding of call center operations and KPIs.
Experience with CRM, ticketing, and call center phone systems.
Strong coaching, training, and employee-development skills.
Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution skills.
Ability to professionally manage difficult customer situations and escalations.
Strong organizational and time-management skills.
Ability to work effectively in a fast-paced, high-volume customer service environment.
Must be fluent in both Spanish & English

Preferred Experience

Candidates with experience in any of the following industries are strongly encouraged to apply:

Merchant Services
Payment Processing
Fintech
Banking or Financial Services
Point-of-Sale (POS) Systems
Technical Support
SaaS Customer Support
B2B Customer Service

What We’re Looking For

We are looking for a leader, coach, and problem solver—not simply someone who monitors a call queue.

The successful candidate will know how to motivate a team, establish accountability, analyze performance metrics, improve processes, and create an environment where employees are equipped to deliver exceptional customer service.

You should be comfortable balancing two priorities: taking care of our clients and developing a high-performing team.

Why Join NestPay?

At NestPay, client service is a critical part of our success. As Client Services Manager, you will have the opportunity to directly influence how we serve our merchants, develop our support team, improve internal processes, and strengthen long-term client relationships.

If you have a strong call center background, customer service leadership experience, and a passion for developing people, we want to hear from you.

Apply today to join the NestPay team.

Pay: $63,000.00 - $68,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

client manager jobs in leawood ks

Bilingual Client Services Manager – Call Center & Customer Support

Customer Success Advocate

In-Home Case Manager

Case Manager - Transitional Living Program/Maternity Group Home

Account Representative

Inside Sales/Customer Service

Customer Service Representative

Print Services Specialist

Client Relations Manager

Client Success Specialist

Client Success Manager - Client Growth

Agency Success Associate

Agency Success Manager

Client Service Administrator

Sr. Technical Services Representative

Client Success Manager

Client Success Expert (Commercial Team) (Remote)

Client Service Administrator

Client & Product Marketing Manager

Client Success Manager

I want to receive the latest job alert for client manager in leawood ks

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected