Company description
Foremost Builders is a leading remodeler in the Dartmouth/Sunapee Region for the past 27 years. We have been recognized with numerous awards over the years including New Hampshire Home Builders and Remodelers Association, “Remodeler of the Year," and Remodeling Magazine's Top 550 Remodelers in the Nation in 2018 and 2019.
Job Summary:
The Design Assistant & Client Specialist reports directly to the Design Manager. Ensures company image is consistent and in keeping with branding. You will be responsible for helping our clients by providing product and service information and assisting with various administrative tasks
Personality characteristics:
Enthusiastic, upbeat and positive! Able to stay on top of multiple projects, adaptable to changing priorities, intellectually sharp, friendly, service oriented, pro-active, not a prima-donna --- willing to do even the down and dirty duties around the jobsite, understands how to go the extra mile for our clients, completes projects accurately, increases Foremost Builders value in the eyes of our clients by providing them with better-than-expected service.
Primary Responsibilities:
- You are the first point of contact for Foremost Builders. The first impression is the most important and sets the stage for all we do. This includes answering phones in a professional manner, monitoring new voicemails and responding within 24 hours, screening and transferring calls, taking messages from callers, greeting and assisting clients and visitors.
- Provide information about the products and services we offer
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Schedule sales appointments for the President and Design Consultants.
- Sending campaigns post DA signing.
- Sending Design questionnaires, inspiration photos, listing priorities, etc
- Attend Design meetings and take notes for Daily Logs.
- Post-meeting To Do creation for Designer and Clients.
- Create and Update Design Schedules in BuilderTrend
- Maintain and Keep Design schedules on track.
- Check in with Clients prior to job start-up.
- Writing SOPs for this position and other positions as needed.
- Attend selection meetings with Client.
- Assist in procuring samples and updating vendors on any changes
- Reviewing vendor estimates for accuracy
- Document selections in BuilderTrend
- Interior Design – potentially assist with select finishes and setting up material boards.
- Keep product samples current neat and organized. Order displays or samples as needed or requested by the Design Department
- Ordering custom samples for client projects.
- Assisting as needed with ordering materials post Remodel Agreement signing
- Keep supplier product literature neat and organized.
- Compose letters, proposals and spreadsheets without supervision and assist in sales duties
- Make a client gift package at the conclusion of each remodel project for client.
- Assemble client care binders during each remodel project and present it to the client at the end of the job.
- Manage the client survey process; submit client/job information to Guild Quality and monitor results.
- Coordinate and attend professional photography sessions of completed jobs, order prints and display at office.
- Update current marketing pieces and distribute, using mailing lists. Outsourcing items as needed or you see fit.
- Assist the President in community-based projects.
Essential Requirements:
- Highly organized, detail oriented and self-motivated.
- Able to work independently and as a team member.
- Problem Solver.
- Proficient at Microsoft Word, Excel, Project, PowerPoint, and other standard computer programs.
- Willing to adapt to new technologies and learn computer programs.
- Excellent verbal and written communication skills.
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
For the right candidate, we offer:
- Competitive Wages
- Health Insurance
- Vacation Pay
- Holiday Pay
- 401K with company match
- Bi-annual performance reviews
- Quarterly Bonuses
Work Environment: Appearance, Dress, Hygiene, and Smoking
Foremost Builders is a casual work environment. Employees are expected to use good judgment and consider safety when dressing for work. Strong odors caused by poor hygiene or perfumes, scented hair sprays, and aftershave lotions can be offensive or problematic to employees and clients with allergies or heightened sensitivity to smells. No smoking of any kind is permitted inside our office building, facilities, company vehicles or in customers’ homes.
Job Type: Full-time
Pay: $26.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person
