Offering help for today and skills for tomorrow, Community Services Consortium has the unique opportunity to change lives. By providing education, tools, and resources we help individuals and families chart a brighter course for their future. If helping people help themselves sounds like one of your passions, we want to hear from you.
SUPERVISION RECEIVED: Reports to and works under the general supervision of the Utility Assistance Operations Manager, who assigns duties and reviews work for effectiveness pursuant to established work standards.
SUPERVISION EXERCISED: Supervision of assigned staff, participates in the selection of new personnel, performs employee performance evaluations.
POSITION SUMMARY:
Provide oversight and supervision in assigned Utility Assistance programs. Manage daily program operations, supervise staff, monitor program expenditures, and staff payroll processes.
ESSENTIAL FUNCTIONS/ DUTIES & RESPONSIBILITIES
The duties listed are intended only as illustrative examples of the various types of work that may be performed by individuals in this classification. Any of the following duties may be performed. These examples are not necessarily performed by all incumbents and do not include all specific essential functions and responsibilities the incumbent may be expected to perform.
1. Under the direction of the Utility Assistance Operations Manager, coordinate and monitor assigned program components to ensure compliance with program, department, and agency standards, policies, procedures, and budgetary constraints.
2. Supervise assigned personnel. For example: assist in recruitment and selection, assign duties and workloads at individual offices, develop office work schedules, provide technical assistance to line staff, facilitate and coordinate team staff meetings, check and submit payroll and other required agency paperwork, assist with budgets, and implement program-wide staff training.
3. Create, maintain, and report on program performance data.
4. Lead process change to improve program operations and outcomes.
5. Ensure coordination and collaboration among staff and with community partners. Build and maintain working relationships with representatives from other community-based organizations.
6. Reviews and authorizes client applications, processes, and approves payments, oversees information systems, oversees daily operations.
7. Provides training and technical assistance to program staff.
8. Coordinate and implement special projects assigned by the Utility Assistance Operations Manager.
9. Supervise staff at multiple sites, travelling from location to location in the CSC service area.
10. Provide backup to Utility Assistance Operations Manager and office coverage as needed.
11. Professionalism and implementation of communication best practices under all circumstances.
12. Customer Service approach to all interactions with internal and external stakeholders.
13. Regular attendance and punctuality required.
14. Perform other duties related to role and responsibilities, as assigned.
QUALIFICATIONS & REQUIREMENTS
EDUCATION AND EXPERIENCE:
Bachelor’s degree in social services, education, public administration, or related field, with at least one-year practical experience in the development, delivery, planning or assessment of social service or education related programs, or any combination of experience and training which provides the required knowledge, skills, and abilities.
In-depth knowledge of Federal and State Programs as related to services for low-income clients. Experience delivering direct services to low-income clients experiencing homelessness or housing instability as a case manager, services manager, family advocate, program specialist, or like positions.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS
Demonstrated ability:
- to supervise subordinates, provide leadership, assign, and monitor tasks.
- to train staff.
- to facilitate coordination and cooperation between a wide variety of groups and individuals.
- to understand and apply program, department and agency policies and procedures.
- to perform work with initiative and independent judgment within guidelines.
- to use resourcefulness and tact in public contacts.
- to maintain complex records and prepare accurate reports.
- to communicate effectively; both written and oral.
- to gather, assess, analyze, and develop recommendations from relevant program data.
Proficient with MS Office programs.
WORK ENVIRONMENT/ WORKING CONDITIONS/ PHYSICAL DEMANDS
The work environment and working conditions described here are representative of those that are typical of the job and must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job is typically performed in an office environment under usual office working conditions. The noise level in the work area is typical of most office environments, with some telephone, personal interruptions, and background noises. In the performance of job duties, the employee is frequently required to sit; talk or hear; walk; use hands to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
SPECIAL REQUIREMENTS:
Must pass a criminal history background investigation; however, a conviction of a crime may not necessarily disqualify an individual from this classification.
Possess and maintain a current Oregon driver’s license and insurance levels consistent with ORS 806.010 is a requirement of the job.
OUR CORE VALUES
Servant Leadership · Respect · Equity · Resilience · Belonging · Innovation
Servant leadership prioritizes shared growth, well-being, and empowerment of all.
Respect for every person, community, and culture.
Equity recognizes we don’t all start from the same place and informs the unique supports to empower individuals.
Resilience fostered by providing opportunity today and the hope to plant seeds for tomorrow.
Belonging through cultivation of a community that sees, values, and exemplifies authenticity.
Innovation inspires creative solutions that lead to continuous improvement, collaboration, and desire to grow.
