They say you are the company you keep - and at Cracker Barrel, we take that seriously. At the Store Support Center, we’re in the business of serving those who serve our guests. Whether you’re designing solutions, telling our story, or setting our teams up for success, your work makes a difference every single day. Here, the work means more because we take pride in doing it together. So, join our team and find your place, because here...we’re all in good company.
What You'll Do - You'll Make the Moment
Item, Vendor, and Purchase Order Setup
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Responsible for vendor and item setup, including new vendor onboarding requirements, item maintenance, barcode review, SKU file accuracy, and purchase order creation for approved items
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Ensures merchandise is set up appropriately in merchandising systems with accurate cost, retail, pack, and shipping information to support on-time receipt and product integrity
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Supports cost changes, retail price updates, order maintenance, and purchase order follow-through to ensure accurate execution
Category and Assortment Support
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Supports the Buyer in developing assortments, reviewing item sales, evaluating productivity, and identifying opportunities for new items, reorders, exits, or assortment refinements
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May manage a small category or subset of categories with annual buying responsibility up to $10M, with direction from the Buyer or manager
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Assists in calculating initial order quantities and monitoring item performance, inventory flow, and receipt timing against business needs
Sample Coordination and Product Review
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Initiates, tracks, receives, and organizes product samples for review, line development, and model store needs
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Prepares product submittals and samples for merchant review and supports approval workflows, sample setup, and return-to-vendor coordination as needed
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Supports new product development and assortment curation by gathering market information, product details, and vendor follow-up
Shipment, Packaging, and Issue Resolution
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Coordinates and communicates shipment timing, packaging details, and delivery issues with vendors, Supply Chain, Distribution Center partners, and the merchandising team
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Tracks and helps resolve late shipments, packaging issues, missing invoices, late payments, and other execution risks that could impact delivery or product launch timing
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Supports return-to-vendor processes and follow-through when merchandise issues or business decisions require vendor resolution
Cross-Functional and Vendor Partnership
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Communicates with cross-functional partners including Planning, Allocation, Visual Merchandising, Supply Chain, Guest Relations, Operations, and stores to support merchandise execution and issue resolution
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Manages day-to-day external communication with vendors regarding product samples, shipping, packaging, pricing, schedule changes, and related follow-up
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Provides support to merchandising leadership, including the Buyer, Associate Buyer, Sr. Buyer, Director of Merchandise, and VP/GMM, through meeting preparation, assortment support, reporting, and execution follow-through
Experience and Education
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Bachelor’s degree in Business, Merchandising, Marketing, Retail Management, or related field; or equivalent combination of education and relevant experience
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1–3 years of experience in retail, merchandising, buying support, planning, allocation, store operations, or related business functions
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Relevant internship, coordinator, analyst, or store leadership experience that demonstrates merchandising aptitude and execution discipline is valued
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Experience with merchandising, reporting, or enterprise retail systems preferred
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Experience coordinating with vendors and cross-functional business partners preferred
Focus on You
We're all about making sure you're taken care of too. Here's what's in it for you:
Good Work Deserves Good Pay: Competitive Annual Salary | Annual Bonus Opportunities
Support That Goes Beyond the Clock: Medical, Rx, Dental and Vision Benefits on Day 1| Life Insurance and Disability Coverage | Paid Vacation/Employee Assistance Program
Grow and Thrive Your Way: Business Resource Groups | Tuition Reimbursement | Professional Development
Culture of Belonging: Support that starts on day one | Onboarding, training, and development to help you thrive | Recognition programs and employee events that bring us together
Invest in Your Future: 401k Plan with Company Matching Contributions at 90 days | Employee Stock Purchase Program
More Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items | Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more!
A Little About Us
Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it's become even more - somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots - always serving up more than a meal.
See for yourself. Apply now.
Cracker Barrel is an equal opportunity employer.
Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law.
