Top 53 Service advisor Jobs in Lebanon Tn

Service Advisor
Fix Group Management —Mount Juliet, TN
- $70,000 - $90,000 a year
- Full-time
- Word processing
- Computer literacy
- English
- Paid holidays
- Disability insurance
Assistant Service Advisor
National Indoor RV Centers —Lebanon, TN
- Weekends as needed
- Background check
- Dealership
- Pass drug screening
- Paid holidays
- Disability insurance
(USA) Tire and Battery Service Advisor
Sam's Club —Lebanon, TN
- $20 - $28 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
Automotive Service Advisor / Writer / Sales Lead | Weekends Off | Mt Juliet
Christian Brothers Automotive —Mount Juliet, TN
- Full-time
- Sales
- Windows
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
Estimator
Gerber Collision & Glass —Lebanon, TN
- From $75,000 a year
- Full-time
- Computer literacy
- High school diploma or GED
- Driver's License
Quick Apply
22h
Service Advisor/ASM
Rhythm Chrysler Dodge Jeep Ram Fiat —Hendersonville, TN
- $80,000 - $100,000 a year
- Sales
- Dealership
- Customer service
- Paid holidays
- Health insurance
Quick Apply
11d
Automotive Service Advisor
Gallatin Ford —Gallatin, TN
- $60,000 - $150,000 a year
- Full-time
- Dealership
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
SERVICE ADVISOR
Subaru of Gallatin —Gallatin, TN
- Full-time
- Driving
- Marketing
- Entry level
Collision Estimator
Caliber —Lebanon, TN
- Full-time
- Sales
- Customer service
- Mid-level
- Paid holidays
- Health insurance
Automotive Service Advisor - Dealership Experience Required
Gallatin CDJR —Gallatin, TN
- $50,000 - $150,000 a year
- Full-time
- Dealership
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Service Advisor
Valvoline Instant Oil Change —Mount Juliet, TN
- $18.25 an hour
- English
- Ability to climb stairs
- Ability to lift 50 pounds
- Paid training
- Health savings account
Quick Apply
11d
Automotive Service Advisor
United Auto Service —Hendersonville, TN
- $80,000 - $120,000 a year
- Full-time
- Mechanic experience
- Dealership
- Mid-level
Quick Apply
Service Advisor/ Assistant Service Manager
Beaman Buick GMC —Antioch, TN
- $70,000 - $150,000 a year
- Sales
- Dealership
- Customer service
- Paid holidays
- Health insurance
Quick Apply
Service Advisor
Ford of Murfreesboro —Murfreesboro, TN
- Full-time
- Background check
- Clean driving record
- Dealership
- Paid training
- Paid holidays
Quick Apply
Service Advisor
trigreen equipment —Hendersonville, TN
- Weekends as needed
- Pass drug screening
- Mid-level
- Office
- Paid holidays
- Health insurance
Automotive Service Advisor - Remote
Enterprise Mobility —Nashville, TN
- $24.75 - $26.75 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- US work authorization
- Profit sharing
- Health insurance
Automotive Service and Customer Care Manager - Dealership Experience REQUIRED
Gallatin Ford —Gallatin, TN
- $80,000 - $130,000 a year
- Full-time
- Background check
- Dealership
- 5 years
- Health insurance
- Dental insurance
Quick Apply
1d
Greenway Kia Hickory Hollow- Service Advisor
HICKORY HOLLOW ACQUISITIONS INC —Antioch, TN
- Full-time
- Dealership
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Paint and Body Advisor
National Indoor RV Centers —Lebanon, TN
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
3d
Customer Service Consultant
Caliber —Hendersonville, TN
- Full-time
- Sales
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
- Health insurance

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Service Advisor

Fix Group Management
Mount Juliet, TN

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Job Details

Full-time
$70,000 - $90,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Computer operation
Passenger vehicle
Phone communication
Word processing
Spreadsheets
English
Windows
Documentation tools
Experience working in the automotive repair industry
Desktop applications
Retail math
Typing
Productivity software
Client interaction via phone calls

Full Job Description

We are a very busy automotive repair shop that has been in business for over 20 years! We provide an upscale repair service as an alternative to the dealership, along with a robust warranty program.

The Service Advisor is the primary point of contact for customers bringing their vehicles in for repair and/ or maintenance. The Service Advisor is responsible for greeting customers, addressing their vehicle issues, explaining necessary repairs and costs, communicating with technicians and ensuring timely service and delivery while maintaining customer satisfaction.

Job Responsibilities and Duties:

Customer Check-In Information:
Gather essential details at check-in, including VIN, mileage, build date, and customer concerns. This information is critical for technicians to perform their jobs effectively.
Vehicle Walkaround:
Conduct a thorough walkaround of the customer’s vehicle during check-in. Take pictures and notes to document its condition.
Repair Notes:
Ensure that all technician recommendations are justified with detailed notes. If a recommendation lacks proper documentation, return it to the technician for clarification before it can be sold to the customer.
Customer Service:
Provide prompt, courteous, and effective customer service. Keep customers updated on the repair process and completion times, ensuring all concerns are addressed.
Explaining and Selling Repairs:
Sell recommended repairs and maintenance based on the company’s profit matrix while maintaining required metrics such as average repair order, close-ratio, gross profit, gross profit per hour, and effective labor rate. Clearly explain to customers the importance of the recommended repairs. Educate customers on the repairs needed and build value in the services offered.
Communication and Collaboration:
Maintain effective communication with the Store Manager, Shop Foreman, Technicians, and Parts Manager to ensure completion times are met and maintain productive workflows. Collaborate with Quality Control Technicians to ensure each vehicle is quality-checked before release. Quality control must be marked complete by the person who performed the check before notifying the customer that their vehicle is ready.
Managing Customer Expectations:
Consider key factors that influence promise dates, such as parts availability, current workload, future scheduled commitments, prior promised work, available labor hours, time required for quality control checks, and the possibility of additional repairs. Collaborate with technicians to develop estimated completion times and communicate these timelines to customers. Regularly adjust and update expectations to provide customers with accurate information and minimize misunderstandings.
Updating Customers:
Regularly update customers throughout the repair process, including providing a "no update" update. This ensures transparency and keeps customers informed, even when there is no new information to report.
Show and Sells:
For customers with waiting appointments, escort them to the shop and introduce them to the technician. Present findings and quotes within 15 minutes of the vehicle being pulled in. If the customer is not waiting but has questions, invite them to inspect their vehicle with an advisor and technician at their convenience.
Repair Orders, Quotes, and Invoicing:
Create and manage repair orders upon customer check-in, accurately quote repairs, and provide invoices upon vehicle pickup.
Extended Warranty Coordination:
Assist customers with extended warranties by initiating claims and informing them about coverage, deductibles, and necessary documentation for payment upon completion.
Board Management:
Regularly update the status board for all clients. Move magnets as the process progresses and ensure the RO status is updated in Tekmetric.

Expectations:

Maintain profitability, required average repair order, gross profit per hour and effective labor rate, as determined by the Store Manager.
Provide exceptional customer service and experience.
Effectively ell and educate the customer on required repairs and maintenance.
Manage workflow via board and communication.
Collaborate with all staff to ensure quality delivery of repair in a timely manner.
Stay up to date with all assigned customers.
This comprehensive approach highlights the critical responsibilities of the Service Advisor role, focusing on customer service, effective communication, and operational efficiency within the repair process.

Minimum Qualifications:

Experience: 3 or more years of experience as a Service Advisor or related position
Organizational & Focus Skills: Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions.
Computer Knowledge: Must possess a working knowledge of how to use a Windows computer. This includes the ability to type or dictate at least 30 words per minute, operate a cursor, view a computer monitor, operate an email account, and use common office software such as word processing and spreadsheet programs.
Communication Skills: Must be able to communicate in English fluently, both in verbal and in written form. This includes the use of a telephone.
Math Skills: Must possess ability to count. Must know how to perform basic math functions using a calculator.
Physical Demands: Must be able to get into and out of various vehicles without assistance. Must be able to drive a motor vehicle with passengers.

Benefit Package:

Great schedule - no late nights or weekends!
Health Insurance (50%+ company paid premiums)
Dental Insurance (50% company paid premiums)
Vision Insurance
401K Plan with Company Match
Accident and Critical Illness Coverage
Short-Term Disability
Employer-paid Life Insurance
Employer-paid Long-Term Disability
Paid Vacation, Holidays, and Sick Days
Employee Assistance Program
Team-oriented working environment
Growth opportunities

Compensation consists of a base hourly rate in addition to a commission percentage based on individual performance.

We are proud to be an Equal Opportunity Employer and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

service advisor jobs in lebanon tn

Service Advisor

Assistant Service Advisor

(USA) Tire and Battery Service Advisor

Automotive Service Advisor / Writer / Sales Lead | Weekends Off | Mt Juliet

Estimator

Service Advisor/ASM

Automotive Service Advisor

SERVICE ADVISOR

Collision Estimator

Automotive Service Advisor - Dealership Experience Required

Customer Service Advisor

Automotive Service Advisor

Service Advisor/ Assistant Service Manager

Service Advisor

Service Advisor

Automotive Service Advisor - Remote

Automotive Service and Customer Care Manager - Dealership Experience REQUIRED

Greenway Kia Hickory Hollow- Service Advisor

Paint and Body Advisor

Customer Service Consultant

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