Top 64 Technical support representative Jobs in Lebanon Tn

Technical Support Technician
JPW Industries —La Vergne, TN
- Extended hours
- Microsoft Outlook
- Computer literacy
- Mid-level
- Flexible schedule
Quick Apply
Inside Sales Representative
Irby Utilities —Nashville, TN
- Call employer
- ERP systems
- Research
- Mid-level
- Paid holidays
- Disability insurance
Regional Hotel Sales Manager
Confidential —Nashville, TN
- $75,000 - $95,000 a year
- Full-time
- Mid-level
- Business development
- Analysis skills
Quick Apply
3d
Commercial Growth Representative
Pace Analytical Services —Mount Juliet, TN
- Full-time
- Remote
- English
- Research
- Mid-level
- Wellness program
- Health savings account
Outside Sales Representative
National Federation of Independent Business (NFIB) —Gallatin, TN
- $80,000 - $200,000 a year
- Full-time
- Entry level
- Paid training
- Mileage reimbursement
Quick Apply
8d
Customer Service Rep
Newbasis —Lebanon, TN
- $21 - $25 an hour
- Full-time
- Microsoft Excel
- ERP systems
- Mid-level
Quick Apply
Helpdesk Technician
AESC Group —Smyrna, TN
- Extended hours
- Mid-level
- Office
- Travel
- Health savings account
- Paid holidays
7d
Senior Representative, Customer Service
Cardinal Health —La Vergne, TN
- $18.70 - $26.80 an hour
- Research
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health savings account
Desktop Support Technician
Ovation Workplace Services Inc —Murfreesboro, TN
- $45,000 - $49,920 a year
- Weekends as needed
- Background check
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Inside Sales Representative - Metals Service Center
Rolled Metal Products, Inc. —Lebanon, TN
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Paid holidays
- Disability insurance
Quick Apply
Customer Support Representative
Workwear Outfitters, LLC —Nashville, TN
- Full-time
- Research
- High school diploma or GED
- Associate's degree
- Disability insurance
- Health insurance
Quick Apply
3d
Outside Sales Representative
Groundworks Operations, LLC —Mount Juliet, TN
- $200,000 - $600,000 a year
- Full-time
- Mid-level
- In-person
- Paid training
- Fuel card
Quick Apply
Medical Sales Representative
Rehab Medical —Nashville, TN
- $80,000 - $100,000 a year
- Computer literacy
- Mid-level
- Business development
- Health savings account
- Dental insurance
Quick Apply
Business Development Representative
HireRight —Nashville, TN
- Full-time
- Remote
- Background check
- Bachelor of Science
- Mid-level
- AD&D insurance
- Paid holidays
Parts Sales Support Representative(PSSR)
POWER EQUIPMENT COMPANY —La Vergne, TN
- Full-time
- Background check
- Pass drug screening
- Mid-level
Quick Apply
Sales Representative
Summit Fire & Security —Nashville, TN
- $90,000 - $110,000 a year
- Full-time
- Background check
- Clean driving record
- Customer service
- Paid holidays
- Disability insurance
Sales Engineer 2, Technical Product Sales Support
Comcast Corporation —Antioch, TN
- Overtime
- Mid-level
- Bachelor's degree
- 2 years
10d
Inside Sales Representative
Mobile Communications America Inc —Madison, TN
- $50,000 - $60,000 a year
- Full-time
- Ability to walk for extended periods
- Office
- Ability to climb stairs
- Paid holidays
- Health insurance
Senior Technical Business Developer – Grid Automation
ABB Inc. —Mount Juliet, TN
- $119,000 - $190,400 a year
- Full-time
- Remote
- Bachelor of Science
- Master's degree
- Travel
- Health savings account
- AD&D insurance
Quick Apply
3d
Marketing Inside Sales Representative
Thompson Machinery - Caterpillar —La Vergne, TN
- Microsoft Word
- Marketing
- Mid-level
- Profit sharing
- Paid holidays
Quick Apply

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Technical Support Technician

JPW Industries -
La Vergne, TN

Quick Apply

Job Details

Full-time

Benefits

Flexible schedule

Qualifications

High school diploma or GED

Full Job Description

POSITION SUMMARY

The Technical Support Technician, provides technical product assistance (primarily by phone) to internal and external customers of electrical, mechanical and functional in nature for JPW product lines. The technician’s primary focus provides technical guidance for all JPW stakeholders (End-Users, Distributors, Sales Reps, ASC personnel and the JPW group) in the form of product setup and operational troubleshooting. Working under the direct supervision of the Manager, Technical Support, the technician answers questions and ensures reaching a resolution timely and professionally.

ESSENTIAL FUNCTIONS

REASONABLE ACCOMMODATIONS STATEMENT

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Provide technical assistance on warranty and non-warranty products through troubleshooting and machine evaluation and/or tool-related situations.
Assist/respond timely to technical inquiries, complaints or questions from JPW stakeholders (ie. end users, distributors, sales representatives, ASC personnel, JPW group) regarding the application and specifications of JPW product lines.
Coordinate field service and assign authorization numbers to field service personnel.
Enter work orders, monitor the repair progress and ensure all relevant files/status are up to date in the business systems.
Keep current with product lines and cognizant of any changes to the product line.
Maintain knowledge of internal operations of all new products and all product material.
Report to manager and relative department regarding significant or recurring problems with equipment and/or component parts.
Correspond professionally via phone, fax, email or letter with JPW stakeholders (End-Users, Distributors, Sales Reps, ASC personnel and the JPW group) by either fax or letter as required.
Notify appropriate departments of any change in status of repair stations.
Promote the core principals of JPW Industries and promote cooperation within the team and between teams.
Represent high level of ethical, intellectual, professional, and personal values that complement the team.
Additional responsibilities and projects may be assigned relevant to the position.

POSITION QUALIFICATIONS

EDUCATION, CERTIFICATIONS AND LICENSES

High Diploma, required. Bachelor’s degree preferred.
Some college, technical or vocational training on electrical controls and mechanical operating machine and accessories. Relevant experience (3-5 years) may be substituted for education, required.

EXPERIENCE AND COMPETENCIES

Working knowledge of metalworking and woodworking machinery, preferred.
Working knowledge of various testing equipment and measuring instruments such as micrometers, calipers, dial indicators, power/manual tools, as well as a variety of material handling equipment, preferred.
Ability to provide a high level of service to all inquiries, internal and external, in a professional, service-oriented, respectful manner using skills in active listening and problem solving.
Adept at quickly assessing difficult situations and/or uncooperative customers and adjust accordingly to effectively resolve the matter – remaining calm and focused on resolution(s).
Ability to effectively communicate detailed information verbally by phone and in-person, and through written channels (ie. email, instant messenger, fax, letter).
Recognize and recommend processes that can be improved for efficiency.
Read, analyze, and interpret general business policies, procedures, equipment manuals, training materials.
Effectively plan, set priorities, and manage several projects simultaneously.
Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology.
Basic understanding of machinery, hand and power tools, etc.
Knowledge of safety standards and the use of personal protective equipment and demonstrated commitment to safety.
Comfortable with a fast-paced environment.
Work unsupervised.
Self-driven to complete and successfully perform all assigned tasks.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to sit for long periods; use hands to handle or feel and talk or hear. The team member is frequently required to reach with hands and arms. The team member is occasionally required to stand; walk and stoop, kneel or crouch. The team member may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Substantial time is spent working on a computer and may be performed primarily in an office setting. Working extended and flexible hours may be requested occasionally.

Quick Apply

Refine Your Search

technical support representative jobs in lebanon tn

Technical Support Technician

Inside Sales Representative

Regional Hotel Sales Manager

Commercial Growth Representative

Outside Sales Representative

Customer Service Rep

Helpdesk Technician

Senior Representative, Customer Service

Desktop Support Technician

Inside Sales Representative - Metals Service Center

Customer Support Representative

Outside Sales Representative

Medical Sales Representative

Business Development Representative

Parts Sales Support Representative(PSSR)

Sales Representative

Sales Engineer 2, Technical Product Sales Support

Inside Sales Representative

Senior Technical Business Developer – Grid Automation

Marketing Inside Sales Representative

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