Top 2 Contact center engineer Jobs in Lee's Summit, Mo

Support Engineer
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- Full-time
- HIPAA
- Associate's degree
- 2 years
Lead Building Engineer
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- Full-time
- Microsoft Excel
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- Mid-level
- Paid holidays
- Health insurance
4d

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Support Engineer

Oracle -
Kansas City, MO

Apply Now

Job Details

Full-time

Qualifications

Database systems
Technical support via phone
Phone communication
Server troubleshooting
HIPAA
Incident Escalation
Compliance with security regulations
System testing
Customer support ticket management
Customer service knowledge base
EHR troubleshooting
Phone triage
Phone call management
Cross-functional collaboration
Associate's degree
2 years
Continuous process improvement (CPI)
Communication skills
Entry level
Cross-functional communication
Ticketing system technical support

Full Job Description

Work Location

This position follows a flexible work model and requires employees to work onsite at least one day per week at one of the following Oracle Health locations:

Kansas City, MO
Nashville, TN

Expectations

Schedule Requirements

Candidates must be available to work one of the following Central Time shifts:

Monday–Friday, 6:00 AM – 3:00 PM
Monday–Friday, 7:00 AM – 4:00 PM
Monday–Friday, 8:00 AM – 5:00 PM

Job Description

As a Support Engineer I within the Oracle Health Support organization, you will serve as the first point of contact for customers seeking technical assistance. Leveraging strong communication, customer service, and problem-solving skills, you will provide technical support, investigate issues, fulfill configuration requests, resolve customer concerns, and coordinate escalations in a fast-paced, call and ticket-based environment.

In this role, you will develop both process and solution expertise, enabling you to effectively support Oracle Health customers while collaborating closely with teammates and cross-functional partners. You will also expand your knowledge of Oracle Health products and solutions through hands-on experience and continuous learning. This position operates within a contact center environment and provides a strong foundation for growth within Oracle Health Support.

Training and Development

During onboarding and training, you will gain hands-on experience with Oracle Health’s support methodologies, tools, and processes. Working alongside experienced team members, you will build the technical and professional skills needed for long-term success within Oracle Health.

Responsibilities

As a Support Engineer I, you will use customer service, technical troubleshooting, and application knowledge to assess, investigate, and resolve customer issues and service requests through phone, ticketing, and other electronic communication channels. You will serve as a trusted resource for Oracle Health customers while delivering a high-quality support experience.

Key Responsibilities:

Investigate, troubleshoot, and resolve customer-reported issues and service requests
Document investigations, findings, resolutions, and customer interactions accurately and thoroughly
Perform basic technical troubleshooting and real-time issue resolution, while coordinating follow-up for more complex cases
Triage, prioritize, and escalate issues appropriately to ensure timely resolution and customer satisfaction
Collaborate with internal teams and external customers to support issue resolution and knowledge sharing
Use a variety of troubleshooting techniques and tools, including:
- Gathering and analyzing information
- Shadowing end users
- Reviewing logs and system data
- Testing workflows and application functionality
- Querying databases and tables
- Updating system or database fields as authorized
- Performing server-related troubleshooting activities
Develop expertise in Oracle Health applications, support processes, and customer workflows
Contribute to continuous improvement through process enhancements and knowledge article creation
Work effectively both independently and in a team environment in a fast-paced support setting

Qualifications

Preferred Education

Associate’s degree, bachelor’s degree, or technical degree preferred

Required Experience

Minimum of two years of experience supporting software products

Additional Requirements

Must be a U.S. citizen due to customer contract requirements
Must be eligible to obtain and maintain any required government security clearance

Apply Now

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contact center engineer jobs in lee's summit, mo

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