Top 270 Technology management occupations Jobs in Lee's Summit, Mo

Information Technology Supervisor
City of Independence Missouri —Independence, MO
- $90,327 - $135,942 a year
- Weekends as needed
- Background check
- Computer science
- Computer Science
Quick Apply
14d
Technology Support Team Manager
NBKC BANK —Kansas City, MO
- Full-time
- Computer Science
- 5 years
- Mid-level
- Paid parental leave
- Health savings account
Quick Apply
Technology Services Business Partner - Information Technology (Kansas City)
Burns & McDonnell —Kansas City, MO
- Full-time
- Computer science
- Computer Science
- Office
Project Manager
Aria Care Partners —Overland Park, KS
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Wellness program
- Health savings account
Quick Apply
IS Project Lead
Saint Luke's Health System —Lees Summit, MO
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Mentoring
4d
QA Project Coordinator
UMB Financial Corporation —Kansas City, MO
- $117,900 - $173,393 a year
- Email
- Office
- 8 years
- Bachelor's degree
- Paid holidays
- Health insurance
Manager, IT Infrastructure and Operations
Spira Care, LLC —Kansas City, MO
- Full-time
- Computer Science
- System design
- HIPAA
- Paid parental leave
- Paid holidays
PRODUCT MANAGER - REMOTE
Palco —Kansas City, KS
- Full-time
- Remote
- Computer Science
- 5 years
- Bachelor's degree
- Paid training
- AD&D insurance
Project Manager
UMB Financial Corporation —Kansas City, MO
- $98,208 - $144,705 a year
- Email
- Office
- Bachelor's degree
- Quality control
- Paid holidays
- Health insurance
Senior Product Leader - Program Management
U.S. Bank National Association —Kansas City, MO
- $149,515 - $175,900 a year
- Full-time
- Office
- Product management
- US work authorization
- Paid holidays
- Disability insurance
Scrum Master
PNC Financial Services Group —Overland Park, KS
- Full-time
- Mid-level
- Office
- 3 years
- Wellness program
- Health savings account
Transition Planner / End-of-Life (EOL) Specialist
iCallidus —Kansas City, MO
- $143,000 - $194,000 a year
- Full-time
- Microsoft Excel
- 6 years
- Bachelor's degree
- Disability insurance
- Health insurance
Program Manager | Remote, USA
Optiv —Overland Park, KS
- Full-time
- Remote
- Computer Science
- Bachelor of Science
- Bachelor's degree
IT Operations Incident Manager
iCallidus —Kansas City, MO
- $203,000 - $275,000 a year
- Full-time
- Remote
- Microsoft Excel
- 5 years
- Mid-level
- Disability insurance
- Health insurance
Technical Product Manager Advisor
Jack Henry —Lenexa, KS
- $107,700 - $155,000 a year
- Full-time
- Remote
- Data analysis skills
- Mid-level
- Bachelor's degree
Staff Digital Delivery Specialist
GTT, LLC —Kansas City, MO
- $57 - $69 an hour
- Overtime
- Research
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Wireless Engineering Director
Circet USA —Kansas City, KS
- $120,000 - $191,000 a year
- Full-time
- Finance
- Master's degree
- Bachelor's degree
- Health savings account
- Disability insurance
Quick Apply
Product Manager - Architectural & Louvers
Air Distribution Technologies, Inc. —Grandview, MO
- Hybrid work
- Engineering
- Product management
- Senior level
Quick Apply
Project Manager II
Yoh, A Day & Zimmermann Company —Kansas City, MO
- $68,600 - $98,000 a year
- Hybrid work
- Microsoft Outlook
- Mid-level
- 3 years
- Health savings account
- Disability insurance
Quick Apply
Manager of IT Project Managers
Performance Contracting —Lenexa, KS
- $96,200 - $129,000 a year
- Full-time
- Background check
- Office
- 3 years
- AD&D insurance
- Paid holidays
Quick Apply
10d

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Information Technology Supervisor

City of Independence Missouri -
Independence, MO

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Job Details

Full-time
$90,327 - $135,942 a year
14 days ago

Qualifications

Vendor relationship building
Endpoint Security
Staff performance monitoring
Knowledge management
Managing technical support teams
Mobile device support
Team supervision
IT user and group management
Wireless networking
GPO
Managing teams in a customer support role
Procedural guides
Coaching
Configuration management
Equipment troubleshooting
Employee relationship building
Application deployment
Training material drafting
Metrics Reporting
Windows
Printer (troubleshooting support)
Data summary reports
Team development
DHCP
Driver's License
Cloud-based systems
Email configuration (technical support)
Cloud service support
Computer hardware
Desktop (troubleshooting support)

Full Job Description

The Information Technology Supervisor – Helpdesk oversees the City’s inhouse technical support team and contracted helpdesk services. This hands-on leadership role combines staff management, service delivery, and direct technical troubleshooting to ensure employees receive timely, consistent, and effective support. The supervisor manages daily helpdesk operations, sets service expectations, monitors performance, coordinates escalations, and supports cross-team collaboration across networking, systems, cybersecurity, and application support.
ESSENTIAL FUNCTIONS
The Information Technology Supervisor – Helpdesk may perform some or all the following duties, including additional duties as assigned.

Support development and implementation of Technology Services goals, policies, and standards.
Supervise helpdesk staff, including hiring, onboarding, work assignments, and daily oversight.
Manage performance through coaching, training, evaluations, and corrective action.
Prioritize and coordinate technical support activities for efficient and timely service.
Oversee daily service desk operations, including incidents, requests, walkups, phone, and remote support.
Monitor service levels, ticket response and resolution times, customer satisfaction, and performance metrics.
Review tickets for accuracy, documentation quality, prioritization, and compliance with procedures.
Ensure issues are properly resolved or escalated to internal teams or vendors.
Maintain procedures, troubleshooting guides, and knowledgebase content.
Identify recurring issues and collaborate with technical teams on root cause resolution.
Provide hands-on support for complex hardware, software, connectivity, and account access issues.
Support user account administration, Microsoft 365, Active Directory, identity management, and endpoint tools.
Coordinate provisioning, deployment, replacement, and lifecycle management of end user devices.
Manage onboarding and offboarding workflows, including accounts and equipment.
Assist with support during outages, cybersecurity incidents, deployments, upgrades, and emergency operations.
Communicate clearly with users, providing updates, timelines, and explanations.
Partner with departments to assess needs, address service gaps, and improve workflows.
Lead service quality and process improvement initiatives.
Coordinate vendor activities and ensure service commitments are met.
Prepare reports, performance summaries, and staffing or service recommendations.
Support project planning, testing, deployment, training, and postimplementation activities.
Perform other related duties as assigned.

MINIMUM QUALIFICATIONS

Education and Experience:
Bachelor’s Degree in Information Systems, Computer Science, Business Administration or closely related field;
AND
Five (5) years of progressively responsible technical support experience, including supervisory or lead responsibilities;
OR
An equivalent combination of education and experience.

Knowledge, Skills, and Abilities Required:

Strong knowledge of helpdesk/service desk operations and technical support practices.
Understanding of incident, request, problem, change, and knowledge management processes.
Familiarity with ticketing systems, SLAs, metrics, and workload management.
Solid knowledge of computer hardware, Windows OS, mobile devices, printers, peripherals, and remote support tools.
Proficiency with Microsoft 365 administration and support.
Knowledge of Active Directory, Group Policy, DNS, DHCP, and identity/access management.
Working knowledge of networking fundamentals and troubleshooting.
Ability to diagnose wired/wireless connectivity, VPN, DNS, DHCP, and cloud access issues.
Understanding of endpoint, network, server, mobile, and cloud security principles.
Familiarity with cloud based telephony and unified communications systems.
Knowledge of endpoint configuration, software deployment, patching, inventory, and device lifecycle management.
Ability to lead, coach, and evaluate technical staff.
Ability to set priorities, delegate tasks, manage workloads, and meet deadlines.
Ability to remain professional during disruptions or challenging user situations.
Strong analytical and troubleshooting abilities.
Ability to clearly communicate technical concepts to nontechnical users.
Strong written and verbal communication skills.
Ability to develop documentation, procedures, reports, and training materials.
Ability to analyze operational and performance related information.
Ability to build effective working relationships with staff, management, vendors, and other departments.
Ability to maintain confidentiality and use sound judgment.

Special Requirements and/or Qualifications:
Valid driver’s license required.
Must complete required NIMS training within first six months of hire. This is online training that will be provided upon hire.

Work Environment:
Work is performed in a typical office environment but may require travel to City facilities. The position may require evening, weekend, holiday, emergency, or on-call support as assigned. While performing the essential functions of this job, the employee is frequently required to walk, stand, sit, reach, bend, kneel, crawl, handle equipment, lift up to 25 pounds.

Equal Employment Opportunity Statement
The City of Independence is an Equal Opportunity Employer, and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. The City of Independence is a background screening, drug-free workplace.

The City of Independence provides reasonable accommodations to qualified individuals with disabilities. If you would like to request a reasonable accommodation in order to apply for a job, please submit your request to [email protected].

Disclaimer: The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right in coordination with the governing union (if applicable) to add, delete, or modify any and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Quick Apply

Refine Your Search

technology management occupations jobs in lee's summit, mo

Information Technology Supervisor

Technology Support Team Manager

Technology Services Business Partner - Information Technology (Kansas City)

Project Manager

IS Project Lead

QA Project Coordinator

Manager, IT Infrastructure and Operations

PRODUCT MANAGER - REMOTE

Project Manager

Senior Product Leader - Program Management

Scrum Master

Transition Planner / End-of-Life (EOL) Specialist

Program Manager | Remote, USA

IT Operations Incident Manager

Technical Product Manager Advisor

Staff Digital Delivery Specialist

Wireless Engineering Director

Product Manager - Architectural & Louvers

Project Manager II

Manager of IT Project Managers

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