Top 4 Contact center engineer Jobs in Lees Summit, Mo

Client Support Engineer
Thrive —Overland Park, KS
- Full-time
- Mid-level
- Office
Client Support Engineer
Abacode —Overland Park, KS
- Full-time
- Mid-level
- Office
Lead Building Engineer
CBRE —Kansas City, MO
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Health insurance

Related jobs to explore

Based on your search for contact center engineer

Senior Electrical Design Engineer - Overland Park, KS / ADM site
ADM —Overland Park, KS
5+ years of electrical engineering/design experience in industrial environments (manufacturing, mining, utilities, O&G, chemical, food/ag, etc.).
$104,100 - $195,300 a year
Data Center Foreman / Field Superintendent
ServicePoint —Kansas City, KS
Valid driver's license and ability to work at various job sites regionally. Perform *field-level quality assurance and troubleshooting* for data center cabling…
$40 - $45 an hour
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Sr. Five9 Contact Center Engineer
Gifthealth Inc —Columbus, OH
This person serves as a subject matter expert, guiding technical strategy, mentoring engineering teams, and driving successful enterprise implementations from…
$115,000 - $130,000 a year
Quick Apply
10d
Technical Support Engineer - Gates
ADB Safegate —Columbus, OH
Providing professional, technical customer service over the phone, email, remote connection, etc., to troubleshoot, diagnose and assist customers in resolving…

Show more jobs in cities nearby

I want to receive the latest job alert for contact center engineer in lees summit, mo

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

contact center engineer jobs near lees summit, mo

Support Engineer jobs in Overland Park, KS

Building Engineer jobs in Kansas City, MO

Support Engineer jobs in Boston, MA

Peer Support Specialist jobs in Connecticut

Support Engineer jobs in Richmond, VA

Support Engineer jobs in Rio Rancho, NM

Support Engineer jobs in Oakland, CA

Student Support Specialist jobs in New York, NY

It Support Engineer jobs in Dallas, TX

Support Engineer jobs in Texas

Community Support Services jobs in Gaithersburg, MD

Support Engineer jobs in Walnut Creek, CA

Support Engineer jobs in New York, NY

Support Engineer jobs in Hackensack, NJ

Chemical Engineer jobs in Salt Lake City, UT

Junior Data Engineer jobs in New York, NY

Building Engineer jobs in Texas

Building Engineer jobs in West Palm Beach, FL

Building Permit Technician jobs in Portland, OR

Building Engineer jobs in Carrollton, TX

Client Support Engineer

Thrive -
Overland Park, KS

Apply Now

Job Details

Full-time

Qualifications

Enterprise software
Hardware maintenance
Computer hardware
Desktop (troubleshooting support)
Desktop applications
Desktop administration

Full Job Description

Location: Overland Park, Kansas (onsite 5x/week)

About Us
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!

Position Overview
Provide technical hardware, software, and connectivity problem resolution to all client computers and users by diagnosing and walking users through step-by-step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist engineers and technicians; troubleshoot printer problems; work with next level support to resolve complex issues; conduct hardware and software maintenance and reporting as needed; and perform related work as required. All work to be performed in client office.

The Client Site Services Engineer will serve their primary client by going on-site to their locations, serving as deskside support and on-site support to all client issues, responding to service tickets of the client’s requests or problems; resolves end-user problems; contacts third-party vendors for warranty service repair and dispatch.

Primary Responsibilities

Primary responsibilities are descriptive and not restrictive in nature
Identifies, diagnoses, and resolves first level problems for end-users of the workstations, laptops, terminal services and Citrix sessions, end-user software and hardware, network and VPN connectivity, the Internet, server services, server drive space, validation of server error messages for escalation, and new computer technology in a call center environment; communicates solutions to end-users effectively
Provides one-on-one end-user problem resolution for client (PC) software and connectivity.
Ensure that all client issues and resolutions are properly documented in the defined ticketing system of either Thrive or the client as required
Sets up and assists in the configuration of end-user PC desktop hardware, software and peripherals, both onsite and remotely
Diagnoses and resolves end-user network or local printer problems, PC hardware problems and basic server, e-mail, Internet, VPN, and local-area network access problems
Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements
Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third party vendor maintenance agreements as needed
Acts as remote hands for engineering staff onsite as needed
Assists Network Technicians in creating materials for end-user frequently asked questions (FAQs) and procedural knowledgebase articles.
Provides assistance to Tier 2-3 staff with problem research and documentation

Qualifications

3+ years providing end-user support for current PC desktop and application software
3+ years installing, upgrading, troubleshooting, and repairing personal computers in a corporate networked environment
3+ years providing end-user support for current suite of Microsoft applications and management software
2+ years providing support for an enterprise level userbase in either the legal or financial services industries
CompTIA A+ Certification or equivalent experience
CompTIA Net+ Certification or equivalent experience

Apply Now

Refine Your Search

contact center engineer jobs in lees summit, mo

Client Support Engineer

Client Support Engineer

Lead Building Engineer

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for contact center engineer in lees summit, mo

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected