Top 5 Contact center engineer Jobs in Lees Summit Mo

Client Support Engineer
Thrive —Overland Park, KS
- Full-time
- Mid-level
- Office
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Client Support Engineer
Abacode —Overland Park, KS
- Full-time
- Mid-level
- Office
Lead Building Engineer
CBRE —Kansas City, MO
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Health insurance

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contact center engineer jobs near lees summit mo

Client Support Engineer

Thrive -
Overland Park, KS

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Job Details

Full-time

Qualifications

Desktop computer repair
Enterprise software
Hardware maintenance
Computer hardware
Desktop (troubleshooting support)
Desktop applications
Desktop administration

Full Job Description

Location: Overland Park, Kansas (onsite 5x/week)

About Us
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!

Position Overview
Provide technical hardware, software, and connectivity problem resolution to all client computers and users by diagnosing and walking users through step-by-step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist engineers and technicians; troubleshoot printer problems; work with next level support to resolve complex issues; conduct hardware and software maintenance and reporting as needed; and perform related work as required. All work to be performed in client office.

The Client Site Services Engineer will serve their primary client by going on-site to their locations, serving as deskside support and on-site support to all client issues, responding to service tickets of the client’s requests or problems; resolves end-user problems; contacts third-party vendors for warranty service repair and dispatch.

Primary Responsibilities

Primary responsibilities are descriptive and not restrictive in nature
Identifies, diagnoses, and resolves first level problems for end-users of the workstations, laptops, terminal services and Citrix sessions, end-user software and hardware, network and VPN connectivity, the Internet, server services, server drive space, validation of server error messages for escalation, and new computer technology in a call center environment; communicates solutions to end-users effectively
Provides one-on-one end-user problem resolution for client (PC) software and connectivity.
Ensure that all client issues and resolutions are properly documented in the defined ticketing system of either Thrive or the client as required
Sets up and assists in the configuration of end-user PC desktop hardware, software and peripherals, both onsite and remotely
Diagnoses and resolves end-user network or local printer problems, PC hardware problems and basic server, e-mail, Internet, VPN, and local-area network access problems
Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements
Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third party vendor maintenance agreements as needed
Acts as remote hands for engineering staff onsite as needed
Assists Network Technicians in creating materials for end-user frequently asked questions (FAQs) and procedural knowledgebase articles.
Provides assistance to Tier 2-3 staff with problem research and documentation

Qualifications

3+ years providing end-user support for current PC desktop and application software
3+ years installing, upgrading, troubleshooting, and repairing personal computers in a corporate networked environment
3+ years providing end-user support for current suite of Microsoft applications and management software
2+ years providing support for an enterprise level userbase in either the legal or financial services industries
CompTIA A+ Certification or equivalent experience
CompTIA Net+ Certification or equivalent experience

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contact center engineer jobs in lees summit mo

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