The Animal League Wellness Center (located in Leesburg, FL) is a low-cost, high-volume clinic which supports The Animal League, a nonprofit, no kill 501(c)(3) animal shelter which is located in Groveland, Florida. The Wellness Center is a fast-paced clinic which provides affordable care to the public such as wellness exams, vaccinations, spay/neuters, x-rays, dentals, and cold laser treatments. We strive to deliver a friendly, customer-oriented experience for every pet and their human. Come be a part of a great organization that supports a fantastic cause!
We are looking for an EXPERIENCED (MUST have minimum 1 year experience in Veterinary Receptionist role) full time veterinary receptionist to join our team. Hourly wages range $16-18 but are dependent on experience and ability. We have a fantastic Veterinarian and a caring, fun and supportive staff. Our daily schedule is M-Th 8:30a-5:00pm and Fri 8:00-2:00pm.
Please provide a current resume and quality candidates will be contacted by our Practice Manager.
Job Summary:
This position is responsible for providing exceptional standard of care for all patients and clients thru offering a friendly greeting by phone and in person.
Duties/Responsibilities:
· Greeting all clients in a friendly and welcoming manner.
· Assessing pets that enter clinic and make sure immediate care is not needed.
· Answer questions from clients about their visit or general inquiries.
· Check-in patients.
· Alerting staff of patient’s arrival.
· Answering phone calls.
· Schedule appointments, consultations and surgical procedures.
· Issue invoices for services.
· Prepare patient files or forms.
· Monitor incoming/outgoing emails.
· Process client payment transactions.
· Assist with purchase of pet food or other pet related items.
· Maintain cleanliness of any assigned areas.
· Any additional tasks as assigned.
Required Skills/Abilities:
· Passionate about animals.
· Ability to relate with customers in a friendly and professional manner.
· Excellent phone etiquette.
· Excellent communication and interpersonal skills.
· Exceptional customer service and organizational skills.
· Ability to work with animals and to remain calm in strenuous circumstances.
· Ability to follow very specific protocols; particularly regarding disease cross-contamination.
· Patience and compassion for both frightened pets and their human
· Ability to work as a team.
· Ability to follow instructions.
· Punctuality and excellent attendance is expected
Supervisory Responsibilities:
· None
Reports To:
· Clinic Practice Manager
Education and Experience:
· High School Diploma or Equivalent.
· Valid driver’s license.
· Minimum 1-year Veterinary Receptionist experience.
· Minimum 1-year Animal Care experience.
· Strong knowledge of basic veterinary procedures, medication, and language.
· Basic use of computer and email.
Physical Requirements:
· Ability and willingness to work with cats and dogs of all breeds, sizes, and temperaments
· Work will require the use of sanitizing chemicals.
Work Environment:
· Work will be around animals that may bite, scratch, or carry disease.
· Time will be spent with/around dogs and cats of all sizes and breeds.
· Work will occasionally involve cases of animal abuse or neglect and other emotionally challenging situations.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Employee discount
- Paid time off
Experience:
- Veterinary receptionist: 1 year (Required)
Ability to Commute:
- Leesburg, FL 34788 (Required)
Ability to Relocate:
- Leesburg, FL 34788: Relocate before starting work (Required)
Work Location: In person
