Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you’ll be equipped with all the tools, training, and resources you need, and you’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.
PURPOSE
Responsible for performing a variety of general administrative and office operations support activities.
Core Responsibilities
Scheduling and Routing: Dispatchers plan drivers’ routes and schedules, using load boards and dispatch software to assign loads efficiently. They optimize routes to meet delivery deadlines, reduce fuel costs, and minimize idle time, often lining up the next load immediately after a delivery
Compliance and Documentation: They monitor drivers’ logs, Hours of Service (HOS), and transportation regulations to ensure legal compliance. Dispatchers also prepare dispatch documents, and invoices, and maintain records of routes, deliveries, and pickup
Problem-Solving and Support: Dispatchers handle unexpected issues such as traffic delays, mechanical problems, or customer changes. They provide guidance, support, and solutions to keep drivers on schedule and maintain customer satisfaction
Driver Relationship Management: Building trust with drivers is essential. Dispatchers communicate clearly, advocate for drivers when necessary, and coordinate home time requests to support work-life balance and driver retention
Monitoring and Reporting: They track truck maintenance schedules, monitor en route progress, log customer shipping schedules, and address complaints. Dispatchers also report to operations or dispatch managers, ensuring smooth workflow and operational efficiency
Other DUTIES AND RESPONSIBILITIES
- May serve as office receptionist. Greets visitors, determines the nature of their business, and notifies appropriate staff member while ensuring office security measures are followed correctly.
- Prepares routine correspondence, office forms and/or other business related documents.
- Performs data entry/retrieval functions.
- Handles Incoming and Outgoing mail and interoffice communications.
- May perform office supply inventory and replenishment services.
- May arrange meetings and conferences; maintains calendars and makes travel reservations.
- Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
- Other duties may be assigned.
Skills and Qualifications
- Strong communication and organizational skills
- Knowledge of logistics, transportation regulations, and HOS rules
- Ability to multitask and make quick decisions under pressure
- Familiarity with dispatch software, GPS, and load boards
- Experience in trucking, logistics, or customer service is often preferred
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
MINIMUM REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
High school diploma or General Education Degree (GED) and one (1) year administrative or related experience; or an equivalent combination of education and experience.
COMPETENCIES
- Customer service skills
- Good verbal and written communication skills
- Ability to apply common sense understanding to carry out written or oral instructions
- Proficiency in Microsoft Office Suite
WORK ENVIRONMENT / PHYSICAL ACTIVITY
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is generally performed in an office setting and generally sedentary, but may involve walking or standing for brief periods of time.
- May be required to occasionally lift, carry, push, pull, or otherwise move objects up to 25 pounds.
At BFS, we want you and your career to be greater than what you ever could have expected. Our supportive, people -first culture will build you up and empower you to do more, be more, and become better every day. Join us and see what’s possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day.
At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple — provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings click here www.bldrbenefits.com.
Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email:
[email protected]. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.
Please note that due to the volume of applications received, we are unable to respond to individual inquiries about the status of your application.
