Top 84 Director of operations Jobs in Leesburg Va

Director of Room Operations
Marriott International, Inc —McLean, VA
- $112,000 - $140,000 a year
- Full-time
- Hotel
- Bachelor's degree
- Food service experience
Director, Payment Model Operations - Remote
Optum —Reston, VA
- $134,600 - $230,800 a year
- Full-time
- Remote
- Pass drug screening
- Quality control
- Mentoring
Quick Apply
Director, Technology Operations
OpenText —Gaithersburg, MD
- $125,520 - $175,520 a year
- English
- Windows
- In-person
- Paid time off
4d
Executive Director, People Operations
Guidehouse —McLean, VA
- $255,000 - $435,000 a year
- Full-time
- Hybrid work
- PMP
- 11+ years
- Office
- Health savings account
- Paid holidays
5d
Regional Operations Director
Ally Behavior Centers —McLean, VA
- $175,000 - $225,000 a year
- Full-time
- Applied behavior analysis
- 5 years
- Clinic
- Health savings account
- AD&D insurance
Quick Apply
11d
Director of Operations and Strategic Transition
Maximus —Tysons, VA
- $162,000 - $200,000 a year
- Bachelor's degree
- Travel
- Recruiting
- Paid holidays
- Disability insurance
2d
Director of Operations - Courtyard by Marriott Tysons Corner
B.F. Saul Company Hospitality Group —McLean, VA
- $80,000 - $90,000 a year
- Full-time
- 3 years
- Hotel
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Director of Operations
CityScape Metro Group —Reston, VA
- $60,000 - $100,000 a year
- Full-time
- Hybrid work
- Recruiting
- Senior level
- Leadership
- Health insurance
- Paid time off
Quick Apply
Executive Director of University Events and Operations
George Mason University —Fairfax, VA
- Online Application
- Microsoft Outlook
- 3 years
- Driver's License
Director of Operations
Steampunk —McLean, VA
- $175,000 - $250,000 a year
- Business development experience
- Mentoring
- Training & development
Sr. Director, National Security Operations (5626)
MetroStar —Reston, VA
- $184,000 - $270,000 a year
- Full-time
- Computer Science
- Business development experience
- Mentoring
- Paid training
- Paid holidays
Quick Apply
Director of Operations
Dentcare Now —Fairfax, VA
- $79,500 - $90,000 a year
- Full-time
- Dental office
- PMP
- 5 years
- Health insurance
- Dental insurance
Quick Apply
10d
Director, Contracts Administration
Peraton —Herndon, VA
- $146,000 - $234,000 a year
- 5 years
- Writing skills
- Continuous improvement
- Health savings account
- Paid holidays
Sr. Director, Head of Servicing Strategy & Operations, Capital One Travel
Capital One —McLean, VA
- Email
- Office
- Bachelor's degree
- Travel
- Health insurance
Director of HR Program Management & Operations
ASRC Federal —Reston, VA
- Full-time
- Office
- Bachelor's degree
- Business Administration
- Paid holidays
- Health insurance
Quick Apply
Senior Director, Process Management- Workforce Operations & Enablement (Hybrid)
Capital One —McLean, VA
- Email
- Military
- Office
- Master's degree
- Health insurance
CUAS Operations Director
Parsons —Centreville, VA
- $157,500 - $283,500 a year
- 11+ years
- Supervising experience
- Presentation skills
- Wellness program
- Paid holidays
Director, Regional Logistics Operations US
BioNTech AG —Gaithersburg, MD
- $168,100 - $268,700 a year
- Full-time
- Background check
- Analysis skills
- Bachelor's degree
- Health savings account
- AD&D insurance
Director of Commercial Operations
Omari Construction —Vienna, VA
- $175,000 - $250,000 a year
- Urgently hiring
- Construction site
- Office
- Mentoring
- Health insurance
- 401(k)
Quick Apply
Service Operations Director - Evinova
AstraZeneca —Gaithersburg, MD
- $165,656.80 - $248,485.20 a year
- Online Application
- Hybrid work
- Office
- 8 years
- Continuous improvement
- Paid holidays
- Health insurance

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Director of Room Operations

Marriott International, Inc -
McLean, VA

Apply Now

Job Details

Full-time
$112,000 - $140,000 a year

Qualifications

Customer communication

Full Job Description

Additional Information
Job Number26071790
Job CategoryRooms & Guest Services Operations
Location1700 Tysons Blvd, McLean, Virginia, United States, 22102
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $112,000 - $140,000 Annually
Bonus Eligible: Y

JOB SUMMARY

Functions as the strategic business leader of the property's Rooms Operations. Areas of responsibility include Front Office, Recreation/Health Club and Housekeeping. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms Operations meet the brand’s standards, targets customer needs, ensures associate satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and associates and provides a return on investment to the owner and Marriott International.

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES

Managing Profitability

Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.

Analyzes service issues and identifies trends.

Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

Works with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

Managing Revenue Goals

Monitors Rooms operations sales performance against budget.

Reviews reports and financial statements to determine Rooms operations performance against budget.

Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.

Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Leading Operations and Department Teams

Champions the brand’s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.

Develops systems to enable associates to understand guest satisfaction results.

Communicates a clear and consistent message regarding departmental goals to produce desired results.

Managing the Guest Experience

Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.

Responds to and handles guest problems and complaints.

Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

Managing and Conducting Human Resources Activities

Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

Ensures associates are treated fairly and equitably.

Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).

Fosters associate commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and associates.

Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.

Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.

Solicits associate feedback, utilizes an “open door policy” and reviews associate satisfaction results to identify and address associate problems or concerns.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

director of operations jobs in leesburg va

Director of Room Operations

Director, Payment Model Operations - Remote

Director, Technology Operations

Executive Director, People Operations

Regional Operations Director

Director of Operations and Strategic Transition

Director of Operations - Courtyard by Marriott Tysons Corner

Director of Operations

Executive Director of University Events and Operations

Director of Operations

Sr. Director, National Security Operations (5626)

Director of Operations

Director, Contracts Administration

Sr. Director, Head of Servicing Strategy & Operations, Capital One Travel

Director of HR Program Management & Operations

Senior Director, Process Management- Workforce Operations & Enablement (Hybrid)

CUAS Operations Director

Director, Regional Logistics Operations US

Director of Commercial Operations

Service Operations Director - Evinova

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