Assist with onsite and remote technical support for employee incidents and service requests under the guidance of Technology Services team members.
Respond to employee questions professionally and provide timely status updates.
Create and update tickets in the incident tracking system, including troubleshooting steps, actions taken, follow-up conversations, and resolutions.
Troubleshoot common Windows and Mac hardware, software, connectivity, peripheral, and mobile-device issues.
Escalate issues to the appropriate technician or support group when additional expertise or access is required.
Assist with desktop software installations, hardware setup, device deployments, and equipment inventory activities.
Support new employee technology orientation and help create easy-to-follow user guidance.
Contribute solutions and lessons learned to the IT Knowledge Base.
Learn and use enterprise support tools, processes, and service-management practices.
Participate in team projects and process-improvement initiatives based on business needs.
Currently pursuing an associate, bachelor’s, or relevant technical degree or certificate in Information Technology, Computer Science, Cybersecurity, Management Information Systems, or a related field.
Basic understanding of computer hardware, Windows or macOS, Microsoft applications, networking concepts, or mobile devices gained through coursework, labs, personal projects, volunteering, or part-time work.
Interest in technology and a willingness to learn new tools and processes.
Clear verbal and written communication skills.
Customer-focused attitude with patience, professionalism, and respect for others.
Ability to organize work, follow instructions, document details, and manage multiple assignments.
Ability to work independently when appropriate and collaborate effectively with a team.
The U.S. hourly range for this position is $16.00 – $17.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.
Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.
As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America’s Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com
At Deltek, security isn’t a gate at the end of the process — it’s in the foundation. Enterprise Security & Technology Services (ESTS) brings together security, infrastructure, and technology operations under one organization, led by our CISO, with a mandate to make sure Deltek builds and operates with integrity at every layer.
We’re a passionate team of technologists and security professionals who work across the entire company — embedded in how services are built, delivered, and supported. We run agile, we embrace intelligent automation to amplify what our people can do, and we hold ourselves to a high standard because the organizations that depend on Deltek’s platform are doing work that can’t afford mistakes. If you take your craft seriously, want visibility into how a complex, global technology organization really operates, and believe security should be a first principle — not an afterthought — this is a team that will feel like home.
Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.
Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify® is a registered trademark of the United States Department of Homeland Security.
Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this
Candidate Privacy Notice
Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.
Important: Protect Yourself from Recruitment Scams
Bad actors or scammers may try to impersonate Deltek and send fake job offers to people. Messages from Deltek about employment opportunities will be from an @deltek.com account or [email protected], never from free services like Gmail or Yahoo. Please look carefully at the email address that provides any job offer, as some fake accounts are created to look like a legitimate domain name or email address. We will also never ask you to pay money at any point in the hiring process, whether for training, equipment, background checks, or anything else. If you receive a suspicious offer claiming to be from Deltek, do not share personal or financial information. Report any suspicious communication to [email protected] and consider reporting it to law enforcement.
