Top 43 Activation manager Jobs in Lehi, Ut

Onboarding Team Manager
eHub —Sandy, UT
- $80,000 - $90,000 a year
- Full-time
- Background check
- Mid-level
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
8h
Sr. Industry Events Manager
Adobe —Lehi, UT
- $115,700 - $196,450 a year
- Full-time
- Hospitality
- Marketing
- Ability to lift 50 pounds
Dealer Activation Manager – Mtn West
eBay Inc. —Draper, UT
- Full-time
- Dealership
- Mid-level
- Bachelor's degree
- Paid time off
- Parental leave
Partner Experience Manager
Utah Jazz —Sandy, UT
- Full-time
- Marketing
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
13d
Senior Manager, Customer Support
Human Interest —Lindon, UT
- $95,000 - $115,000 a year
- 5 years
- Mentoring
- Fair chance
- Health insurance
- Dental insurance
Workplace Experience Manager
CenCore —Springville, UT
- Full-time
- PMP
- 5 years
- Data analysis skills
Associate Partner Manager, Automotive OEM
Podium —Lehi, UT
- Office
- Travel
- Organizational skills
- Paid parental leave
- Disability insurance
Partner Development Manager
Vasion —Lehi, UT
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Analysis skills
- Paid parental leave
- Health savings account
Quick Apply
14d
Demand Gen Manager
Afresh —South Salt Lake, UT
- $158,400 - $237,600 a year
- Full-time
- Remote
- 6 years
- Travel
- Senior level
- Health insurance
- Dental insurance
Quick Apply
7d
Senior Growth Product Manager
Adobe —Lehi, UT
- $125,800 - $239,725 a year
- Full-time
- 5 years
- Analysis skills
- Product management
Market Development Manager
Swire Coca-Cola —Draper, UT
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Paid jury duty
- Health savings account
Quick Apply
12d
Retail Account Manager
JUST INGREDIENTS INC —Orem, UT
- $75,000 - $95,000 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Health insurance
- Paid time off
Quick Apply
3d
Senior Product Manager
Smarty —Orem, UT
- $130,000 - $160,000 a year
- Full-time
- Background check
- Office
- 3 years
- Disability insurance
- Dental insurance
Quick Apply
5d
Technical Product Manager
1-800 Contacts —Draper, UT
- Hybrid work
- Mid-level
- Databases
- Analysis skills
- Health insurance
- Tuition reimbursement
Quick Apply
Brand Manager
Cariloha —Sandy, UT
- Marketing
- 5 years
- Merchandising
- Health insurance
- Dental insurance
Technical Success Manager, Payments
JobNimbus —Lehi, UT
- Full-time
- Pass drug screening
- Mid-level
- Criminal background check
Quick Apply
14d
Onboarding Project Manager
Hussle Technology —Lehi, UT
- $50,000 - $80,000 a year
- Full-time
- Mid-level
- Office
- 2 years
- Health insurance
- Dental insurance
Quick Apply
Loyalty Program Manager
Utah Mammoth —Sandy, UT
- Full-time
- Ability to sit for extended periods
- Organizational skills
- Senior level
Quick Apply
Customer Account Manager
Carketa Inc. —Lehi, UT
- Full-time
- Mid-level
- Leadership
Quick Apply
Corporate Partnerships Account Manager
Utah Jazz —Sandy, UT
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Ability to climb stairs
Quick Apply

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Onboarding Team Manager

eHub
Sandy, UT

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
8 hours ago

Benefits

Health insurance
Dental insurance
401(k)
Employee assistance program
Vision insurance
Retirement plan

Qualifications

Performance reviews
Managing customer accounts
Customer communication
Client onboarding
Project documentation
Collaboration
Efficiency improvement
Manager experience
Managing clients in a customer support role
Team development
Collaboration with product development teams
Developing soft skills training programs
Task prioritization
Team training
Customer engagement
SaaS platforms
Employee performance reporting
SaaS (as product category for technical sales engineers)
Customer support
Managing projects
CRM system proficiency
Process improvement planning
SaaS
Cross-functional communication

Full Job Description

Position Summary

The Onboarding Team Manager is responsible for managing the day-to-day execution of eHub’s customer onboarding process. This includes:

Leading and supporting the Onboarding team
Monitoring onboarding timelines and customer progress
Removing blockers that delay customer activation
Improving process consistency and documentation
Ensuring customers are set up for long-term success
Partnering cross-functionally to create a seamless customer experience

This role is ideal for someone who is highly organized, customer-focused, process-minded, and comfortable working in a fast-moving SaaS environment. The right person will be able to balance team leadership, customer communication, technical troubleshooting, and cross-functional collaboration.

This position is currently player-coach, as the team is small and growing. The Onboarding Team Manager will help identify trends, recommend improvements, and support capacity planning, but overall department strategy and vision will remain with senior leadership.

Key ResponsibilitiesTeam Leadership & Management

Lead, coach, and support the Onboarding team in delivering a consistent, high-quality customer onboarding experience.
Provide day-to-day guidance on:
Team priorities
Customer escalations
Workload management
Process adherence
Customer communication standards
Conduct regular one-on-ones, team meetings, and performance check-ins to support employee development and accountability.
Help define team expectations, quality standards, and best practices for:
Customer communication
Internal documentation
Follow-through
Escalation handling
Onboarding consistency
Identify training needs across the team and partner with leadership to improve team readiness, technical knowledge, and confidence.
Support hiring, onboarding, and ramping of new Onboarding team members as the team grows.

Customer Onboarding Execution

Oversee the full onboarding journey for new customers, from internal handoff through successful activation.
Ensure customers understand what is required to complete onboarding, including:
Account setup
Carrier requests
Payment setup
Label testing
Platform training
Customer-specific configuration
Monitor onboarding timelines and proactively address delays, blockers, or risks.
Ensure the team provides clear communication to customers regarding:
Next steps
Expected timelines
Customer responsibilities
eHub responsibilities
Unresolved items or pending blockers
Step into escalated or complex onboarding situations when additional support or leadership is needed.
Help ensure customers reach meaningful first value as quickly as possible, including:
Successful platform access
Carrier readiness
First successful label
Initial shipping activity

Process Improvement & Operational Excellence

Continuously evaluate the onboarding process for:
Process gaps
Inefficiencies
Repeated customer confusion
Delayed handoffs
Documentation gaps
Manual work that could be simplified or automated
Recommend and help implement improvements that reduce friction, improve completion rates, and create a more scalable onboarding experience.
Track recurring onboarding issues and work with Product, Support, Customer Success, and Revenue to resolve root causes.
Maintain clean, accurate onboarding records in HubSpot, Asana, or other internal systems.

Cross-Functional Collaboration

Work closely with Sales and Customer Success to ensure customers transition cleanly after onboarding, with the right context and next steps documented.
Partner with Support, Product, and Engineering when onboarding blockers are tied to:
Product limitations
Bugs
Integrations
Carrier-related issues
Configuration challenges
Share onboarding trends and customer feedback with leadership to help inform product, process, and customer experience decisions.

Metrics & Reporting

Track and report on onboarding performance metrics, such as:
Time to onboard / time to launch
Onboarding completion rate
Customer satisfaction during onboarding
Delayed or stalled onboarding accounts
Team workload and capacity
Use data to identify:
Process issues
Customer risk
Team capacity concerns
Opportunities to improve the onboarding experience

What Success Looks Like

A successful Onboarding Team Manager will help build and maintain an onboarding experience that is organized, proactive, and easy for customers to follow. Customers should know what is needed from them, what eHub is handling, and when they can expect to be fully live.

Success in this role includes:

The Onboarding team has clear priorities and trust in their manager.
Customers experience a clear, consistent, and well-managed onboarding process.
Onboarding records are accurate, organized, and easy for internal teams to reference.
Customer blockers are identified early and escalated appropriately.
Handoffs between Sales, Onboarding, Support, and Customer Success are smooth and well-documented.
Leadership has clear visibility into onboarding performance, risks, and capacity needs.

Required Qualifications

2+ years of experience in customer onboarding, implementation, customer success, support, operations, or a similar customer-facing SaaS role.
1+ year of experience leading, mentoring, or managing a team is preferred.
Strong understanding of:
Customer onboarding
Implementation workflows
Customer handoffs
Post-sale customer experience
Excellent organization and follow-through, with the ability to manage multiple customers, team priorities, and internal projects at once.
Strong written and verbal communication skills, especially when explaining:
Process steps
Expectations
Delays
Technical concepts
Customer responsibilities
Ability to identify process gaps and recommend practical, scalable improvements.
Comfortable using CRM, ticketing, project management, and documentation tools.
Ability to work cross-functionally with Revenue, Customer Success, Support, Product, and Operations.
Strong customer empathy, problem-solving skills, and ownership mindset.

Pay: $80,000.00 - $90,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Health insurance
Retirement plan
Vision insurance

Ability to Commute:

Sandy, UT 84070 (Required)

Work Location: In person

Quick Apply

Refine Your Search

activation manager jobs in lehi, ut

Onboarding Team Manager

Sr. Industry Events Manager

Dealer Activation Manager – Mtn West

Partner Experience Manager

Senior Manager, Customer Support

Workplace Experience Manager

Associate Partner Manager, Automotive OEM

Partner Development Manager

Demand Gen Manager

Senior Growth Product Manager

Market Development Manager

Retail Account Manager

Senior Product Manager

Technical Product Manager

Brand Manager

Technical Success Manager, Payments

Onboarding Project Manager

Loyalty Program Manager

Customer Account Manager

Corporate Partnerships Account Manager

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