Top 43 Customer care coordinator Jobs in Lehi, Ut

Front Desk Patient Care Coordinator FTE
Reborn Pelvic Health & Wellness, LLC —Lehi, UT
- Full-time
- English
- Master's degree
- Administrative experience
8d
Patient Intake Admissions Coordinator
Dignity Home Health and Hospice —American Fork, UT
- $17 - $22 an hour
- 8 hour shift
- Computer literacy
- HIPAA
- Home Health
- Health insurance
- Dental insurance
Quick Apply
Admissions Coordinator
Pointe Meadows Health and Rehabilitation —Lehi, UT
- 8 hour shift
- Skilled nursing facility
- No education required
- Administrative experience
- Tuition reimbursement
Quick Apply
Patient Care Coordinator
Stella Mental Health —Draper, UT
- $20 - $22 an hour
- Full-time
- Computer literacy
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Front Desk Admin
Matthews Dental —Saratoga Springs, UT
- $18 - $22 an hour
- Full-time
- Dental office
- 1 year
- Communication skills
- Paid holidays
- Paid time off
Quick Apply
Contact Center Team Lead
Serenity Mental Health Centers —Lehi, UT
- $19 - $25 an hour
- Full-time
- Background check
- No experience needed
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Patient Care Coordinator
Sandy Vision Care Center —Sandy, UT
- Computer literacy
- High school diploma or GED
- Organizational skills
Quick Apply
Patient Care Coordinator
Lone Peak Psychiatry —Lehi, UT
- $16 - $18 an hour
- Full-time
- Private practice
- Psychiatry
- Word processing
- Paid holidays
- Health insurance
Quick Apply
2d
Patient Service Front Desk Coordinator
NuVista Plastic Surgery —Draper, UT
- From $20 an hour
- Full-time
- Spanish
- Administrative experience
- Clinic
- Health insurance
- Dental insurance
Quick Apply
1d
Call Center Director
Serenity Mental Health Centers —Lehi, UT
- Full-time
- 6 years
- Travel
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Customer Advocate Specialist I
University of Utah Health —South Jordan, UT
- Full-time
- Bilingual
- Microsoft Outlook
- Computer literacy
- Retirement plan
8d
Patient Access Coordinator
Hanger, Inc. —Salt Lake City, UT
- Full-time
- Experience working with individuals with disabilities
- Computer literacy
- HIPAA
- Paid parental leave
- Paid holidays
7d
Patient Services Specialist
University of Utah Health —South Jordan, UT
- Full-time
- Microsoft Outlook
- Pass drug screening
- Mid-level
- Retirement plan
11d
Call Center Team Lead
Serenity Mental Health Centers —Provo, UT
- $50,000 a year
- Full-time
- No experience needed
- Mid-level
- Supervising experience
- Paid holidays
- Health insurance
Quick Apply
Smiles Coordinator
PINECREST DENTAL —Taylorsville, UT
- $20 - $25 an hour
- Full-time
- Dental office
- Medical office experience
- English
- Health insurance
- Dental insurance
Quick Apply
14d
Home Medical Equipment Delivery Assistant
Intermountain Healthcare —South Jordan, UT
- $20.07 - $28.59 an hour
- Full-time
- Hybrid work
- Clean driving record
- Hospital
- Word processing
3d
Home Medical Equipment Representative
Intermountain Healthcare —South Jordan, UT
- $19.50 - $26.48 an hour
- Full-time
- Clean driving record
- Word processing
- Computer literacy
Admissions Coordinator
The Phoenix Recovery & Counseling Centers —South Jordan, UT
- $18 - $20 an hour
- Weekends as needed
- Mid-level
- Residential
- Driver's License
- Paid holidays
- Dental insurance
Oncology Financial Coordinator
Intermountain Healthcare —Riverton, UT
- $20.35 - $30.97 an hour
- Full-time
- Hybrid work
- Bilingual
- Hospital
- Customer service
Admissions Coordinator
The Phoenix Recovery Center, LLC —South Jordan, UT
- $18 - $20 an hour
- Weekends as needed
- Mid-level
- Residential
- Driver's License
- Paid holidays
- Dental insurance
Quick Apply

I want to receive the latest job alert for customer care coordinator in lehi, ut

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer care coordinator jobs near lehi, ut

Front Desk Patient Care Coordinator FTE

Reborn Pelvic Health & Wellness, LLC -
Lehi, UT

Apply Now

Job Details

Full-time
8 days ago

Qualifications

Customer relationship building
Phone communication
Greeting customers
Operations coordination planning
Budgeting
Delegation
Client interaction via phone calls

Full Job Description

Description:

Job Title: Front Desk Patient Care Coordinator

Reports To: Manager of Patient Experience and Office Operations

FLSA Classification: Non-Exempt in Accordance with Utah State Labor Laws

Compensation: Hourly per individual contract.

Schedule: Mon-Fri 8am-4:30pm

Position Overview

Are you a skilled and compassionate Front Office Patient Care Coordinator in healthcare looking for a rewarding career that recognizes and values your talents? At Reborn, we believe in making a profound impact on our patients' lives while fostering an empowering, supportive work environment for our team.

Reborn is a thriving physical therapy practice with locations in Logan, Layton, Murray, South Jordan, Lehi and Provo, UT, and we are currently seeking a FULL-TIME Front Office Patient Care Coordinator to join our passionate team at our Lehi clinic. Whether you're looking for a fresh start or to elevate your current career, this is your opportunity to join a dynamic, growth-focused company dedicated to patient care, professional development, and fostering lasting relationships.

You’ll play a pivotal role in delivering outstanding patient experiences, handling everything from front desk operations to patient coordination, and managing patient communication. We’re looking for a dependable, people-oriented, and detail-driven individual who thrives in a fast-paced environment and is committed to helping our patients achieve their health and wellness goals.

JOB DUTIES

Manage the inbound phone calls, texts, and emails from patients wanting to book appointments.
Communicate the value of our services (in person and on the phone)
Successfully handle price/money objections.
Hold a lengthy (at least 15-20 minute) conversation with new patients on the phone, ensuring that patients are committed and bought into our service.
Provide an exceptional waiting room environment for our patients that they’ll look forward to coming back to.
Ensure people show up excited for their first appointment after scheduling and further follow-ups.
Communicate with patients before, during, and after appointments to ensure satisfaction is being achieved.
Ensure that all invoices are paid on time, every time, and are sent to the appropriate person if not.
Organize and plan all schedules – maximizing efficiency and revenue for the clinic
Foster deep relationships with patients, ensuring NPS score hits agreed levels.
Develop and regularly update the procedures library so that every aspect of the role is documented and can be achieved by anyone else in the business.

Skills Required

Be able to hold meaningful conversations with prospective patients on the phone for longer than 20 minutes (empathy).
Be able to answer all questions asked on the phone in such a way that increases the likelihood that the person asking will want to become a customer (insightful and knowledgeable).
Recall names and faces of patients and, in doing so, make all our patients feel welcomed and remembered.
Provide a warm and welcoming greeting to patients when they arrive in the clinic (experience).
Organization and planning: Plans and organizes, schedules and budgets in an efficient, productive manner. Focuses on key priorities.
Follows through on commitments: Lives up to verbal and written agreements.
Demonstrates an ability to quickly and proficiently understand and absorb new information.
Attention to detail: Does not let important details slip through the cracks.
Persistence: Demonstrates tenacity and willingness to go the distance to get something done.
Proactivity: Acts without being told what to do. Brings new ideas to the company.

Metric Tracking & Reporting

Track and Monitor Designated KPIs on a Weekly, Monthly, Quarterly, and Annual Basis.
A baseline measure of tracking will be important to determine what areas of the business need to be improved.
The overall Goal is to achieve greater than 85% Clinic Efficiency
100% Schedule Efficiency Each Week
85% Conversion Rate
Greater than 90% Arrival Rate
Booking out the full POC

Financials

Collect Over-the-Counter Collections

Sales & Marketing

Make sure all referrals are being scheduled ASAP
Follow New Patient Enrollment Training
Pre-book patient visits as indicated.
Monitor and Track all Leads and Referrals Coming into the Office
Build/retain professional physician relationships with Practice 25 referral
Make sure Active Patient Reporting and Wellness Checks are being performed.

Compliance

Ensure accreditation, legal and medical compliance, and remain updated on regulations at the local, state, and federal levels.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

Requirements:

EDUCATION AND EXPERIENCE

Preferred Bachelor's or Master's Degree
1+ years of physical therapy office or office manager experience; significant interest and passion for healthcare in pelvic health (Preferred)
English Speaking (Preferred)
Ability to manage the demands of providing patient care duties.
Compassionate, excellent at physical therapy duties, and working with patients.
Organized and detail-oriented, with the ability to delegate administrative tasks.

WORK ENVIRONMENT

This job operates in an outpatient women’s health clinic environment.
This role routinely uses various clinic equipment and standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

PHYSICAL DEMAND CAPACITY

Consistent with published industry PDC norms or minimally:
Requires manual dexterity, general strength, and endurance
Lifting—routinely loads of 5-35 pounds from:
Floor to waist
Waist to shoulder
Shoulder to overhead
Carrying—routinely loads of 5-10# for 40-50’
-routinely loads of 5-150# on casters, runners or pulleys
-routinely for 1-2 minutes of 40-50#

EXPOSURE DETERMINATION

Has the potential for Hazardous Substance Exposure
Has the potential for Bloodborne Pathogen Exposure

Apply Now

Refine Your Search

customer care coordinator jobs in lehi, ut

Front Desk Patient Care Coordinator FTE

Patient Intake Admissions Coordinator

Admissions Coordinator

Patient Care Coordinator

Front Desk Admin

Contact Center Team Lead

Patient Care Coordinator

Patient Care Coordinator

Patient Service Front Desk Coordinator

Call Center Director

Customer Advocate Specialist I

Patient Access Coordinator

Patient Services Specialist

Call Center Team Lead

Smiles Coordinator

Home Medical Equipment Delivery Assistant

Home Medical Equipment Representative

Admissions Coordinator

Oncology Financial Coordinator

Admissions Coordinator

I want to receive the latest job alert for customer care coordinator in lehi, ut

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected