Top 13 Service desk analyst Jobs in Lehi, Ut

MTC IT Service Desk Support Specialist I (Part-time)
Missionary Training Center - The Church of Jesus Christ of Latter-day Saints —Provo, UT
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
10d
MTC IT Service Desk Support Specialist I (Part-time)
The Church of Jesus Christ of Latter-day Saints —Provo, UT
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
10d
Engineering-Draper-Analyst/Associate-Help Desk User Support
Goldman Sachs —Draper, UT
- Research
- Mid-level
- Office
- Disability insurance
- Health insurance
IT Technical Support
GSP Marketing Technologies —Provo, UT
- Full-time
- Research
- Mid-level
- High school diploma or GED
Quick Apply
Service Desk Analyst
Black Diamond Equipment —Salt Lake City, UT
- Computer Science
- Computer literacy
- Office
Quick Apply
Accounting / Accountant - Client & Customer Support
Caselle —Provo, UT
- Full-time
- Remote
- 1 year
- Communication skills
- Entry level
- Health savings account
- Health insurance
Quick Apply
Customer Service - Accounts Receivable / Utility Billing Support
Caselle —Provo, UT
- Full-time
- Hybrid work
- 1 year
- Communication skills
- Entry level
- Health savings account
- Health insurance
Quick Apply
IT Analyst- Helpdesk
Summit Line Construction, Inc. —Heber City, UT
- Full-time
- Mid-level
- Office
- Windows
- Wellness program
- Paid holidays
Payroll / Payroll Client Services/CSR
Caselle —Provo, UT
- Full-time
- Hybrid work
- Accounting
- 1 year
- Communication skills
- Health savings account
- Health insurance
Quick Apply
Data Engineer
Smarty —Orem, UT
- $90,000 - $120,000 a year
- Full-time
- Background check
- Mid-level
- 3 years
- Disability insurance
- Dental insurance
Quick Apply
Enterprise Solutions and Experience Manager
Wheeler Machinery Co —Salt Lake City, UT
- Part-time
- Oracle
- Office
- Bachelor's degree
Quick Apply

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Technical Support Specialist
Higginbotham —Lehi, UT
Associate’s or bachelor’s degree in IT, Computer Science, or related field preferred; relevant certifications (e.g., CompTIA A+, Microsoft Certified) are a plus…
Helpdesk Tech
Cricut —South Jordan, UT
CompTIA A+, Network+, or similar entry-level IT certification. Ability to explain technical concepts to non-technical users. High school diploma or equivalent.
Quick Apply
13d

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Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
This role is responsible for providing exceptional customer service, resolving common technical issues, documenting work accurately, and escalating issues…
$45,000 - $55,000 a year
Quick Apply
NextGen System Analyst
Integrated Services for Behavioral Health —Columbus, OH
A valid driver's license is required. Serve as the point of contact for user questions and routine technical assistance.
$54,000.00 - $77,720.36 a year
Quick Apply

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service desk analyst jobs near lehi, ut

MTC IT Service Desk Support Specialist I (Part-time)

Missionary Training Center - The Church of Jesus Christ of Latter-day Saints -
Provo, UT

Apply Now

Job Details

Part-time
10 days ago

Qualifications

Computer operation
Microsoft Excel
Microsoft Outlook
Writing skills
Word embeddings
Internal employee customer service
Typing
Standard operating procedures (SOPs)

Full Job Description

This position is central to the missionaries' role to 'Invite others to come unto Christ by helping them receive the restored gospel through faith in Jesus Christ and His Atonement, repentance, baptism, receiving the gift of the Holy Ghost, and enduring to the end.' The Technology (IT) Service Desk at the Missionary Training Center is the single point of contact for handling customers' technology issues. The IT Service Desk supports over 6,000 users mainly Provo MTC employees, volunteers, missionaries, and applicants, as well as some international MTCs’ employees, etc. The specialist is an entry support level individual contributor that represents the customer and see that their issues are addressed adequately and resolved in a timely manner.

Responsibilities

Reports to manager or supervisor level in the Technology department.

Receives and responds to requests/questions from customers via chat, e-mail, phone, and web in a most professional manner
Ensures tickets are created in the incident management system and determine priority based on impact and urgency
Becomes familiar with all products and services offered by the IT department
Performs initial troubleshooting and track incidents from beginning to end and ensure prompt response and resolution
Dispatches technical support representatives (TSRs) and coordinates work with other staff to resolve issues
Follows-up on incidents where the Service Level Agreement (SLA) has not been met
Notifies customers of global issues (i.e. server or application down, system changes, etc.)
Responds appropriately to high-profile situations requiring extra care or speed
Supports mobile device and Mac operating systems
Verifies documented solutions for accuracy and usability
Assists Coaches in the support and training of Analyst 1 and staff when requested

May include other temporary assigned duties at the MTC (e.g. assisting with Mission Leadership Seminar)

Qualifications

Required:

In depth knowledge of Word, Excel, PowerPoint, Outlook, and other applications
Excellent writing skills and type 45 wpm
Be able to learn quickly and have aptitude for learning computer-related concepts
Must be detailed, thorough, organized, and follow standard operating procedures
Must have excellent customer service skills
Ability to foster and work in a team environment
Ability to solve problems appropriately and without assistance
Ability to stand, walk, kneel, squat, stoop, push, pull, twist, bend, and perform repetitive movements for extended periods of time.
To successfully perform the essential functions of the job, there may be physical requirements which need to be met such as sitting for long periods of time and using monitors/equipment.

Preferred:

Experience at the MTC IT Service Desk (know the systems and people supported)
Knowledge of and experience in Microsoft administration (user accounts, Group Policies, rights, etc.)
1 year of experience using Altiris or other desktop management software

About Us

Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.

Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.

Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.

Apply Now

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service desk analyst jobs in lehi, ut

MTC IT Service Desk Support Specialist I (Part-time)

MTC IT Service Desk Support Specialist I (Part-time)

Engineering-Draper-Analyst/Associate-Help Desk User Support

IT Technical Support

Service Desk Analyst

Accounting / Accountant - Client & Customer Support

Customer Service - Accounts Receivable / Utility Billing Support

IT Analyst- Helpdesk

Payroll / Payroll Client Services/CSR

Data Engineer

Enterprise Solutions and Experience Manager

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