Top 62 Customer service manager Jobs in Lehi Ut

Supervisor, Utilities
Entrata —Lehi, UT
- $55,800 - $88,100 a year
- Full-time
- Hybrid work
- Mid-level
- Continuous improvement
- Accounting
- Health savings account
- Disability insurance
Manager, Support
Entrata —Lehi, UT
- $55,800 - $88,100 a year
- Full-time
- Hybrid work
- Mid-level
- Presentation skills
- Recruiting
- Health savings account
- Disability insurance
Manager, Account Management
SmithRx —Lehi, UT
- Remote
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid parental leave
- Disability insurance
Quick Apply
3d
Customer Support Manager
Clientbook —Lehi, UT
- $45,000 - $60,000 a year
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
Pattern —Lehi, UT
- Full-time
- Remote
- Mid-level
- Analysis skills
- Presentation skills
- Paid holidays
- Dental insurance
Lead, Account Support
SmithRx —Lehi, UT
- Remote
- Bachelor's degree
- Conflict management
- Mentoring
- Commuter assistance
- Paid parental leave
Quick Apply
Customer Success Operations Manager, DX
Atlassian —Salt Lake City, UT
- $124,200 - $195,050 a year
- Remote
- Bachelor's degree
- Experience equivalent to degree accepted
- Senior level
- Health insurance
Manager, Vetify Supplier Support (B2B Customer Support)
Avetta, LLC —Lehi, UT
- Monday to Friday
- Hybrid work
- Microsoft Excel
- 5 years
- Office
- Work from home
Quick Apply
Solution Adoption Manager
Waystar —Lehi, UT
- Full-time
- Up to 50% travel
- HIPAA
- Mid-level
- Paid parental leave
- Paid holidays
Manager III, Customer Engineer (M3)
Applied Materials —Lehi, UT
- $88,000 - $121,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Travel
9h
Lead, Clinical Account Management
SmithRx —Lehi, UT
- Remote
- Bachelor's degree
- Travel
- Conflict management
- Commuter assistance
- Paid parental leave
Quick Apply
2d
Director of Customer Support
Canopy —South Jordan, UT
- Hybrid work
- 6 years
- Office
- Analysis skills
- Health savings account
- AD&D insurance
Quick Apply
Manager, Client Success
Morgan Stanley —Sandy, UT
- Full-time
- Mid-level
- Office
- High school diploma or GED
Team Manager
Movate —Draper, UT
- Senior level
- Leadership
- Communication skills
Quick Apply
WorkForce Administrator - Salt Lake City/Remote
Extra Space Management, Inc —Cottonwood Heights, UT
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
Quick Apply
Customer Service Team Lead
Orion180 Insurance Services, LLC —Draper, UT
- $27 an hour
- Full-time
- 18 years or older
- Microsoft Excel
- Mid-level
Quick Apply
Member Experience Lead
VASA Fitness —Orem, UT
- $19 an hour
- Background check
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Quick Apply
SRU Accounts Team Manager
Morgan Stanley —South Jordan, UT
- Full-time
- Mid-level
- Supervising experience
- Bachelor's degree
Client Services Operations Supervisor
Rocky Mountain Reserve —Provo, UT
- $40,000 - $50,000 a year
- Full-time
- Mid-level
- Office
- Continuous improvement
- Paid holidays
- Health insurance
Quick Apply
Customer Service/Account Manager
Foundations Insurance —American Fork, UT
- $13 - $16 an hour
- Full-time
- High school diploma or GED
- In-person
- Communication skills
- Paid time off
Quick Apply
13d

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Supervisor, Utilities

Entrata -
Lehi, UT

Apply Now

Job Details

Full-time
$55,800 - $88,100 a year

Benefits

Health savings account
Disability insurance
Health insurance
On-site gym
Dental insurance
401(k)
Flexible spending account
Employee assistance program
Vision insurance
401(k) matching
Gym membership

Qualifications

Customer communication
Managing teams in a customer support role
Workflow management (operations management method)
Spreadsheets
Coaching
AI tools proficiency
Data governance
Prompt engineering
Team development
Continuous improvement
Data Security (Data management)
Accounting
Operational excellence initiatives
Productivity software
Generative AI

Full Job Description

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.

The Supervisor of Utilities is responsible for leading and managing a team of professionals focused on delivering high-quality utility management services. This role oversees the performance and development of team members, ensuring alignment with departmental objectives and company-wide goals. The position is responsible for day-to-day supervision, coaching, and issue resolution, and plays a critical role in maintaining workflow efficiency, meeting KPIs, and providing an exceptional customer experience.

Responsibilities

Manage team performance by setting expectations, coaching team members, and providing performance feedback aligned with company goals.
Participate in all aspects of the employee lifecycle including recruiting, onboarding, development, and corrective action when necessary.
Monitor team workload and ensure daily tasks align with department goals and client expectations.
Serve as the primary escalation point for customer issues related to service quality or team interactions.
Maintain a high level of product and system knowledge to support team effectiveness and identify opportunities for process improvement.
Collaborate with cross-functional teams such as Product, Development, and Customer Success to resolve internal inefficiencies and enhance service delivery.
Develop and maintain internal documentation, workflows, and training materials to support operational excellence.

Essential Functions

Supervise and manage a team to ensure service level objectives and quality standards are met.
Resolve client escalations and collaborate with internal stakeholders to ensure timely and effective solutions.
Maintain expert knowledge of internal systems, processes, and products to support team operations.
Monitor and manage team performance metrics and KPIs to drive results.
Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
Maintain professional interaction with internal and external stakeholders
Ability to work in a fast-paced and high-stress environment

Minimum Qualifications

Strong leadership and accountability with the ability to develop and coach team members.
Excellent written and verbal communication skills with the ability to manage sensitive client and team situations.
Proficient problem-solving skills and attention to detail in a fast-paced environment.
Ability to evaluate and improve internal processes to enhance operational efficiency.
Organizational skills to manage competing priorities and team oversight responsibilities.
Proficiency in Microsoft Excel, Google Suite, and other standard office software.

Education and Experience Requirements

1–3 years of experience supervising or leading teams in a professional environment.
Experience in utility billing or property management preferred.
Basic understanding of utility provider billing, accounting principles, and industry best practices.

AI & Operational Fluency

AI Integration: Utilize company-approved GenAI tools to accelerate high-value deliverables.
Strategic Oversight: Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.
Data Governance: Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.
Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.

This band covers the full salary range for the role. Your offer within this range will depend on factors like experience, skills, and internal equity.

Level - M2

Benefits:

Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.

Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles.

Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work! Will you join us?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

customer service manager jobs in lehi ut

Supervisor, Utilities

Manager, Support

Manager, Account Management

Customer Support Manager

Customer Success Manager

Lead, Account Support

Customer Success Operations Manager, DX

Manager, Vetify Supplier Support (B2B Customer Support)

Solution Adoption Manager

Manager III, Customer Engineer (M3)

Lead, Clinical Account Management

Director of Customer Support

Manager, Client Success

Team Manager

WorkForce Administrator - Salt Lake City/Remote

Customer Service Team Lead

Member Experience Lead

SRU Accounts Team Manager

Client Services Operations Supervisor

Customer Service/Account Manager

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