Top 151 Director of customer experience Jobs in Lehi Ut

Customer Success Director
Simco Electronics —Draper, UT
- Full-time
- Up to 50% travel
- Engineering
- Analysis skills
Quick Apply
Director SOX & Financial Controls
Merrick Bank —South Jordan, UT
- Full-time
- Hybrid work
- 6 years
- Office
- Finance
- AD&D insurance
- Paid holidays
Quick Apply
Assistant Director
Discovery Kids Riverton —Riverton, UT
- $17 - $19 an hour
- Full-time
- School experience
- Classroom
- CPR Certification
- Employee discount
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19h
Director of e-Commerce
KURU Footwear —Salt Lake City, UT
- Full-time
- Hybrid work
- Merchandising
- Office
- 8 years
- Health insurance
- Dental insurance
14d
Director, Data Science
CardWorks Servicing LLC —South Jordan, UT
- $146,409 - $162,676 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Office
- AD&D insurance
- Paid holidays
Quick Apply
6d
Director of Technology Operations
Clicklease —West Valley City, UT
- Full-time
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Health savings account
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Director of Marketing
KLAS Research —Pleasant Grove, UT
- From $150,000 a year
- Hybrid work
- Marketing
- Office
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
Call Center Director
Serenity Mental Health Centers —Lehi, UT
- Full-time
- 6 years
- Travel
- Senior level
- Paid holidays
- Health insurance
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Director of Operations
Apex Contracting —South Jordan, UT
- $105,000 - $140,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Organizational skills
- Business Administration
- Paid time off
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2d
Director, Relationship Management
Human Interest —Lindon, UT
- $175,000 - $180,000 a year
- 5 years
- Team management
- Fair chance
- Health insurance
- Dental insurance
Director - Strategic Partnerships
BILL —Draper, UT
- $203,000 - $253,800 a year
- Remote
- Presentation skills
- US work authorization
- APIs
- Health savings account
- Employee stock purchase plan
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Director, Talent Acquisition
Podium —Lehi, UT
- 7 years
- Management
- Office
- Paid parental leave
- Disability insurance
Director of Production
SPORT SHEDS, LLC —Orem, UT
- Full-time
- Assembly
- Mentoring
- Organizational skills
- Paid time off
- Opportunities for advancement
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Director of North America Operations
Pattern —Lehi, UT
- Full-time
- Hybrid work
- 8 years
- SQL
- Mentoring
- Paid holidays
- Dental insurance
6d
Director of Sales Operations
Higginbotham —Lehi, UT
- Call employer
- Marketing
- Bachelor's degree
- Experience equivalent to degree accepted
- Wellness program
- Paid holidays
Director of Marketing
Grabber Construction Products Inc —Lehi, UT
- Full-time
- Microsoft Outlook
- Marketing
- Office
- Profit sharing
- Health savings account
Quick Apply
Director of Corporate Partnerships
The Living Planet Aquarium —Draper, UT
- Weekends as needed
- 7 years
- Marketing
- Office
- Health savings account
- Paid holidays
Quick Apply
Director of Logistics
RED CAT HOLDINGS —Salt Lake City, UT
- Remote
- Background check
- Military
- Office
Director of Facilities
Pattern —Lehi, UT
- Full-time
- Hybrid work
- Office
- Contracts
- Senior level
- Paid holidays
- Dental insurance
Head of Fraud & Risk Management Operations
Raisin —Sandy, UT
- $200,000 - $230,000 a year
- Remote
- Continuous improvement
- Senior level
- Communication skills
- Commuter assistance
- Health insurance
Quick Apply

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director of customer experience jobs near lehi ut

Customer Success Director

Simco Electronics -
Draper, UT

Quick Apply

Job Details

Full-time

Qualifications

Managing customer accounts
Customer communication
Customer relationship building
Customer retention strategy
Managing teams in a customer support role
Team leadership
Spreadsheets
Managing clients in a customer support role
Forecasting
Technical customer support solution
Leading team collaboration initiatives
Data-driven problem-solving
Presentation preparation
Productivity software
Technical Proficiency
Data analysis software

Full Job Description

The Director of Customer Success, West, is responsible for managing a team of Customer Success professionals driving customer satisfaction, retention and growth within a specific geographic area in addition to owning relationships with key/enterprise clients.

This position is located in Salt Lake City or Scottsdale, AZ Metro Areas

Responsibilities:

Serve as an enthusiastic ambassador of SIMCO’s Mission in Service.
Management: Responsible for the leadership and outcomes of a team of Customer Success professionals and their objectives. Additionally, the Director will own the relationship with customers in the 6-7 figure annual revenue range. May involve managing managers (2nd level).
Ambassador: As a skilled technical advisor, work closely with customers to solve technical problems, identify opportunities to increase quality and reduce costs through innovative service offerings. Assist customers with test equipment application challenges and choices.
Onboarding and Training: Provide exceptional training experiences for Customer Success teammates and drive consistent, repeatable best practices within team.
Cross-sell / Up-sell: Find opportunities to organically grow the business relationship with customers in the territory.
Continuous Improvement: Identify opportunities to foster an environment that promotes loyalty and long-term relationships with our customers by driving out program waste.
Reporting: Collect and report on customer health, forecasts, and competitive information. Identify areas to improve internal technologies, systems and measurements for more effective customer satisfaction behaviors.
Metrics: Expose subsets of metrics for executive team and company visibility.
KPIs:Drive team to meet territory key performance objectives.
Increased retention rate and growth % of #
Increased volume #
Increased Customer Satisfaction %
Employee Engagement; Q12/eNPS

Qualifications and Requirements:

Education: Bachelor's degree in Business, Engineering or a related field. Experience and Certification(s) in the Calibration and/or Lean Six Sigma is desirable.
Experience: Proven experience in driving customer service excellence with a strong focus on customer satisfaction and achieving retention and growth goals. Management experience required. 2nd level management experience preferred.
Skills: Strong communication, leadership, and analytical skills. Ability to work with customers on issue resolution, forecasting, new service solutions and follow corporate policies regarding customer relations.
MS Office Products: Ability to produce concise, clear PowerPoint presentations, backed by sound Excel analysis. Plus, other related applications.
Travel: Approximately 50% travel can be expected. Commitment is dependent on customer needs within the area of responsibility.

As Director of Customer Success, West, several technical skills are crucial to effectively managing service retention and customer relationships. Below are several key technical attributes to possess:

Technical Skills:

Technical Knowledge: Ability to train, educate, and assist customers with test equipment problems and applications. Experience in the Calibration marketspace is highly preferred.
Customer Relationship Management (CRM): Maintain and update customer records in CRM (Salesforce).
Data Analysis: Competence in using tools like Excel or specialized software to analyze service data, generate reports, and make data-driven decisions.
Planning: Expertise in creating and executing effective plans to achieve retention and growth objectives. Forecasting is a key component.
Product Knowledge: In-depth understanding of the services being sold to effectively communicate benefits and features to customers.

These management and technical skills, combined with strong interpersonal abilities, are essential for the Director of Customer Success, West, to succeed in their role.

Quick Apply

Refine Your Search

director of customer experience jobs in lehi ut

Customer Success Director

Director SOX & Financial Controls

Assistant Director

Director of e-Commerce

Director, Data Science

Director of Technology Operations

Director of Marketing

Call Center Director

Director of Operations

Director, Relationship Management

Director - Strategic Partnerships

Director, Talent Acquisition

Director of Production

Director of North America Operations

Director of Sales Operations

Director of Marketing

Director of Corporate Partnerships

Director of Logistics

Director of Facilities

Head of Fraud & Risk Management Operations

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