Top 21 Guest service agent Jobs in Leland Nc

General Manager
CROWN HOTEL & TRAVEL MANAGEMENT LLC —Leland, NC
- Full-time
- Computer literacy
- Basic math
- English
- Paid training
- Health insurance
6d
Front Desk Agent
Courtyard Carolina Beach Oceanfront —Carolina Beach, NC
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
Guest Service Agent
WILMINGTON CONVENTION HOTEL LLC —Wilmington, NC
- Part-time
- Writing skills
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Spring Hill Suites by Marriott Wilmington Wrightsville Beach —Wilmington, NC
- From $15 an hour
- Part-time
- 18 years or older
- Hotel
- Administrative experience
- Paid holidays
- Disability insurance
Quick Apply
13d
Front Desk Agent
Home2 Wilmington WB —Wilmington, NC
- $14.50 - $16.00 an hour
- Part-time
- Administrative experience
- Accounting
- In-person
- Employee discount
Quick Apply
6d
Front Desk Clerk
Meyer Jabara Hotels —Wilmington, NC
- Inventory management
- Ability to walk for extended periods
- Computer literacy
Quick Apply
Hotel Front Desk Agent
Tru by Hilton —Wilmington, NC
- Full-time
- Computer literacy
- Basic math
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
2d
Hotel Front Desk Agent
Tapestry by Hilton —Wilmington, NC
- Full-time
- Computer literacy
- Basic math
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
2d
Guest Service Agent
INNKEEPER PROPERTIES INC —Wilmington, NC
- Part-time
- Background check
- Computer literacy
- Hotel
Quick Apply
Front Desk Agent
TPG Hotels & Resorts —Wilmington, NC
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
14d
Front Desk Agent at the Hampton Inn University Area
Summit Hospitality Incorporated —Wilmington, NC
- Weekends as needed
- 18 years or older
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Supervisor | ARRIVE Wilmington
ARRIVE by Palisociety —Wilmington, NC
- 8 hour shift
- Mid-level
- Residential
- Hotel
- Paid holidays
- Health insurance
Quick Apply
Front Desk Supervisor
Courtyard Carolina Beach Oceanfront —Carolina Beach, NC
- Full-time
- Management
- Mid-level
- Hotel
Quick Apply
Front Desk Associate
Hampton Inn & Suites Southport —Southport, NC
- From $15 an hour
- Part-time
- Hotel
- In-person
- Entry level
- Paid time off
- Employee discount
Quick Apply
12d
Client Relations Specialist
St. James Properties, LLC —Southport, NC
- $18 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
12d
Assistant General Manager
CROWN HOTEL & TRAVEL MANAGEMENT LLC —Wilmington, NC
- $44,000 a year
- Full-time
- Computer literacy
- Basic math
- English
- Paid training
- Health insurance
Hotel Front Desk Agent
Sleep Inn —Wilmington, NC
- From $13.50 an hour
- Part-time
- Inventory management
- Hotel
- Accounting
- Employee discount
Quick Apply
4d

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Front Desk Agent
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guest service agent jobs near leland nc

General Manager

CROWN HOTEL & TRAVEL MANAGEMENT LLC -
Leland, NC

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Job Details

Full-time
6 days ago

Benefits

Paid training
Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Report preparation
Computer operation
Customer communication
Staff supervision
Hotel policy compliance
Safety regulations
Spreadsheets
Basic math
Presentations for conferences or internal meetings
Client inquiry handling
Word embeddings
English
Managing hospitality teams
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Driver's License
Productivity software
Hotel safety procedures

Full Job Description

Embark on an exciting hotel career with Crown Hotel & Travel management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry.

FULL TIME

Benefits

Insurance (Medical, Dental and Vision)
Supplemental Insurance
Enhanced Paid Time Off (PTO) Plan
Paid Training
Fantastic Company Culture

Responsibilities:

Hires, trains and supervises hotel team, with particular attention to the front desk agents, conducts performance evaluations and coaches and counsels' associates.
Maintains all hotel standards set forth by the brand and the management company
Assists with scheduling, billing and some accounts receivable responsibilities
Plans, organizes, assigns and coordinates the daily activities and any special projects for the staff to ensure compliance with the Hotel’s guest service standards
Regularly monitors the payroll budget to ensure labor costs are aligned with the forecast
Fields Guest complaints, conducting through research to develop the most effective solutions
Listen and extend assistance in order to resolve problems such as rate conflict or facilities issues
Inputs and retrieves information from the computer system for file maintenance, correspondence, and preparation of all Front Office reports
Regularly conducts Front Office staff meetings for the purpose of keeping the staff informed, providing training and to create a positive work environment
Attends the Hotel staff meeting and coordinates with other department heads to ensure smooth operation
Establishes and maintains policies and procedures for the Front Office and interprets company policy for employees and enforces safety regulations
Assigns duties and shifts to the staff and observes performances to ensure adherence to Hotel policies and established operating procedures
Confers and cooperates with other department heads to ensure coordination of activities
Answers inquiries pertaining to Hotel services; registration of guests; and shopping, dining, entertainment, and travel directions
Receives and processes advance registration payments
Meets and personally greets VIP Guests, whenever possible
Conducts performance evaluations and coaches and counsels all associates when necessary
Reviews the group resumes, event schedules and daily reports to ensure proper staffing of the hotel
Prepares the weekly schedule and makes modifications, by regularly monitoring the house count and making adjustments accordingly to meet the needs of business
Reviews, revises, and approves daily payroll reports as needed
Documents and submits a work order to report items that need to be repaired and follows up with the Maintenance Department accordingly
When necessary performs the duties of his/her subordinates

Qualifications/Requirements

IHG and/or Hotelkey experience is highly recommended
Previous front office supervisory and/or management experience in a hotel setting is required
1 year of customer service required
Branded hotel experience required
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to use a moderately complex computer system
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Must have knowledge of policies and procedures as they relate to safety and security of guest and Hotel property
The ability to effectively deal with employees and customers some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
Excellent organizational skills
Ability to read, listen and communicate effectively in English
Able to write reports, correspondences, memos and employee performance evaluations
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume by applying basic math skills
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
To perform this job successfully, an individual should have knowledge of Microsoft Word processing software and Excel spreadsheet software
Meets legal age requirements for the position
Driver's License Required
High school diploma or equivalent
Must have basic working knowledge of a computer including word and be able to handle multiple tasks at one time
Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
Must display very good organization and time management skills
Must be able to walk and climb/descend stairs approximately 20% of the time
Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
Must be able to regularly lift and carry up to 20 pounds without assistance
To always maintain a high standard of personal hygiene and appearance

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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guest service agent jobs in leland nc

General Manager

Front Desk Agent

Guest Service Agent

Front Desk Agent

Front Desk Agent

Front Desk Clerk

Hotel Front Desk Agent

Hotel Front Desk Agent

Guest Service Agent

Front Desk Agent

Front Desk Agent at the Hampton Inn University Area

Front Desk Supervisor | ARRIVE Wilmington

Front Desk Supervisor

Front Desk Associate

Client Relations Specialist

Assistant General Manager

Hotel Front Desk Agent

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