Top 3002 Customer service team lead Jobs in Lemont, Il

Team Lead - Professional Services
AutonomyWorks —Lisle, IL
- $50,000 - $55,000 a year
- Email
- Office
- 3 years
- Bachelor's degree
- Disability insurance
- Dental insurance
Quick Apply
CSR - Customer Service Representative
RoadOne IntermodaLogistics —Joliet, IL
- $21 - $22 an hour
- 8 hour shift
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
Diagnostic Support Services —Aurora, IL
- $80,000 - $100,000 a year
- Full-time
- Management
- 5 years
- Laboratory experience
- Health insurance
- Dental insurance
Quick Apply
Dispatcher/Customer Service
Welsch Ready Mix —Oak Forest, IL
- $55,000 - $65,000 a year
- Extended hours
- Background check
- Spanish
- Customer service
- Profit sharing
- Health insurance
Quick Apply
Customer Care Dispatcher (Inventory & Troubleshooting Focus)
Quinlan Security Systems —Mokena, IL
- $18.34 - $22.00 an hour
- Part-time
- Microsoft Word
- Background check
- Microsoft Outlook
- Health insurance
- Paid time off
Quick Apply
Remote Customer Onboarding Support Specialist
Spotter —Lemont, IL
- Remote
- English
- Organizational skills
- Communication skills
Quick Apply
Operations & Customer Support Specialist
Lucky Fox Co —Lockport, IL
- $23 - $25 an hour
- Full-time
- Background check
- Google Workspace
- Office
- Paid holidays
- Health insurance
Quick Apply
Customer Service
GSM Transport Co. —Lemont, IL
- Mid-level
- Office
- 1 year
Quick Apply
Customer Service Manager
Transdev —Tinley Park, IL
- $33.97 - $41.51 an hour
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
Sr Customer Service Representative
Motion Industries (MOT) —Woodridge, IL
- $27.06 - $35.22 an hour
- Full-time
- Sales
- 5 years
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative
Veritiv —Lockport, IL
- $53,100 - $72,800 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- AD&D insurance
Customer Experience Representative
DELTA DENTAL OF ILLINOIS —Naperville, IL
- $20 - $24 an hour
- Full-time
- Hybrid work
- Office
- Typing
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
7d
Registration Specialist Team Lead
UChicago Medicine AdventHealth Bolingbrook —Bolingbrook, IL
- $20.21 - $32.34 an hour
- Weekends as needed
- Spanish
- High school
- Hospital
- Paid parental leave
- Disability insurance
Customer Service Representative
Solina Group —Bolingbrook, IL
- Full-time
- Entry level
Customer Service Representative
LEMONT PARK DISTRICT —Lemont, IL
- $13.00 - $19.84 an hour
- Part-time
- Ability to lift 50 pounds
- Math
- 16+ years old
- Flexible schedule
Customer Support Center Team Lead - Darien
Old Second National Bank —Darien, IL
- $46,906 - $70,361 a year
- Hybrid work
- Computer literacy
- Writing skills
- Mid-level
Quick Apply
Warehouse Team Lead 1
Wayfair —Romeoville, IL
- $24.00 - $28.50 an hour
- Full-time
- Mid-level
- Forklift
- High school diploma or GED
- Health insurance
- Dental insurance
Customer Service Representative
Mondi —Romeoville, IL
- $45,000 - $55,000 a year
- Bachelor of Science
- Research
- Mid-level
- Health insurance
- Dental insurance
Customer Service Specialist II
Arrow Electronics, Inc. —Downers Grove, IL
- $29.53 - $36.09 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Word processing
- Mid-level
- Health savings account
- Paid holidays
Dispatch Assistant / Customer Service
J.P. McMahon Petro - Chem Transport Group, LLC. —Lockport, IL
- From $50,000 a year
- 8 hour shift
- Background check
- Microsoft Outlook
- Computer literacy
- Profit sharing
- Paid training
Quick Apply
8d

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Team Lead - Professional Services

AutonomyWorks -
Lisle, IL

Quick Apply

Job Details

Full-time
$50,000 - $55,000 a year

Benefits

Disability insurance
Dental insurance
Paid time off
Vision insurance
Life insurance

Qualifications

Resource allocation
Performance improvement leadership
Client onboarding
Team supervision
Spreadsheets
Coaching
Performance feedback (performance evaluation method)
Post-sales issue resolution
Leadership development
3 years
Managing clients in a customer support role
Team development
Workforce planning strategy
Professional development support
Bachelor's degree
Team training
Organizational skills
Leading team collaboration initiatives
Operational excellence initiatives
Productivity software
Process improvement planning
Business operations
Workforce management
Senior level
Account management
Achieving project delivery timelines
Process management
Leadership
Project stakeholder communication
Cross-functional communication

Full Job Description

Title: Team Lead

Location: Downers Grove, IL

Type: Full-time, Salaried, Exempt

Salary Range: $50,000 - $55,000 based on experience

The Company:

AutonomyWorks is a dynamic for-profit Social Enterprise whose mission is to change the way the world views people with autism. Our teams deliver computer-based business services for clients around the world. Using a variety of software platforms, we perform data management, quality assurance, digital content review, and other business process outsourcing (BPO) services for our clients. Our work is office-based, highly detail-oriented, and technology driven.

The Opportunity:
This role is responsible for leading a pod of Associates to execute client work with high quality, accuracy, and productivity, while supporting the growth and development of team members. The Team Lead works alongside the team in a fast-paced office environment where nearly all work is performed on computers using multiple client software platforms, spreadsheets, and internal systems. Success in this role requires strong technology skills, the ability to learn new software quickly, and comfort troubleshooting computer-based workflows.

The Team Lead plays a critical role in managing the day-to-day operations of AutonomyWorks’ core business processes. They oversee workflow, ensure deliverables are completed on time and to client expectations, and create structure through consistent execution of processes and routines. This role partners closely with the Director of Team Operations and Director of Client Success to align delivery with client needs and business priorities.

This is a unique opportunity to take ownership of a delivery pod, including managing a Senior Associate, supporting 10–12 Associates, and contributing to the success of multiple client accounts. The ideal candidate brings a strong “can do” attitude, leadership capability, and a process-oriented mindset, with the ability to problem-solve, build structure, and continuously improve how work gets done.

Key Accountabilities:

Lead and Develop Delivery Team

Lead, develop, and manage a pod of 10–12 Associates, including direct oversight of a Senior Associate.
Provide daily direction, coaching, and feedback to support performance, engagement, and growth.
Develop the Senior Associate by delegating responsibilities, reinforcing expectations, and building leadership capability.
Foster a structured, supportive, and accountable team environment.

Execute Client Delivery

Own day-to-day execution of client work across 3–5 accounts, ensuring deliverables are accurate, timely, and aligned with expectations.
Organize and prioritize workflows to balance team capacity and client needs.
Work with internal stakeholders to ensure client expectations are met, share performance updates and metrics, and identify opportunities to expand or improve client work.
Respond to client-related questions and issues with urgency and professionalism.

Drive Problem Solving and Process Execution

Identify, troubleshoot, and resolve delivery and client issues, escalating when appropriate.
Build and maintain structured processes and routines that support consistency, quality, and productivity.
Train and coach Associates to develop independent problem-solving skills.
Identify trends and implement improvements to strengthen delivery performance.

Collaborate Across Teams and Support Growth

Partner with Account Teams to support onboarding of new client work and ensure smooth transitions into delivery.
Collaborate with other Team Leads to maintain consistency and share best practices across pods.
Support Associate allocation and workforce planning by aligning individuals to work that fits their strengths.
Identify and support cross-training opportunities to increase team flexibility and coverage.

Desired Skills:

Process and Operational Discipline

Strong organizational skills with the ability to manage multiple workflows, priorities, and deadlines simultaneously.
Ability to build, follow, and improve structured processes that drive consistency, quality, and productivity.
High attention to detail with a focus on accuracy and completeness in all deliverables.
Proficiency in Microsoft Office (Excel, Word, PowerPoint) and comfort learning new tools and systems.

Client Focus and Communication

Strong client service orientation, with the ability to understand expectations and respond with urgency and professionalism.
Ability to communicate clearly and effectively, translating client needs into actionable direction for the team.
Comfort working in a fast-paced, client-driven environment with shifting priorities.

Problem Solving and Continuous Improvement

Critical thinking skills with the ability to identify issues, ask the right questions, and develop practical solutions.
Ability to recognize patterns, identify opportunities for improvement, and implement changes to strengthen performance.
Demonstrated curiosity and willingness to learn new processes, tools, and client requirements quickly.
Initiative to take ownership of challenges and drive them through to resolution.

Mission Alignment and Growth Mindset

Passion for AutonomyWorks’ mission and a commitment to supporting adults with autism in a professional work environment.
Desire to learn, grow, and take on increasing responsibility over time.
Openness to feedback and a continuous improvement mindset.

Qualifications and Experience:

Bachelor’s degree preferred.
3+ years of relevant professional experience in operations, team leadership, or a related environment.
Experience managing or supporting teams and/or client deliverables is preferred.
Ability to learn new processes, tools, and client requirements quickly in a fast-paced environment.
Passion for AutonomyWorks’ mission and a commitment to creating meaningful employment for adults with autism.

Benefits:

Paid Time Off
Health, dental, and vision insurance
Short-term and long-term disability coverage
Company-paid life insurance

AutonomyWorks offers the opportunity to make a difference in an excellent work environment with competitive pay and benefits. To be considered, please send an email expressing interest in this position and a resume to [email protected]. To learn more about our dynamic company, visit our website at www.autonomy.works. We are an Equal Opportunity Employer that values the strength diversity brings to our workplace.

Pay: $50,000.00 - $55,000.00 per year

Application Question(s):

Why do you believe this role is a good fit for your skills and experience?
Please indicate your level of experience and comfort with Microsoft Excel: Low, Medium, High
Are you available to work on site in Lisle, Monday through Friday, 8-5:00pm?

Work Location: In person

Quick Apply

Refine Your Search

customer service team lead jobs in lemont, il

Team Lead - Professional Services

CSR - Customer Service Representative

Customer Success Manager

Dispatcher/Customer Service

Customer Care Dispatcher (Inventory & Troubleshooting Focus)

Remote Customer Onboarding Support Specialist

Operations & Customer Support Specialist

Customer Service

Customer Service Manager

Sr Customer Service Representative

Customer Service Representative

Customer Experience Representative

Registration Specialist Team Lead

Customer Service Representative

Customer Service Representative

Customer Support Center Team Lead - Darien

Warehouse Team Lead 1

Customer Service Representative

Customer Service Specialist II

Dispatch Assistant / Customer Service

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