Job description:
New Theatre & Restaurant is looking for candidates with excellent service and communication skills to join our dynamic team as Assistant Sales Manager. This leadership position is in the inbound call center, handling guest ticket reservations and assisting sales associates in problem-solving unique guest needs. When not in the call center, they will be supporting the Sales Department Manager. The Assistant Sales Manager will be cross trained to back up all other aspects of the Sales Department including Group Sales, Ticketing Operations and Box Office.
Ideal Candidates have the following qualities:
- Previous experience with AudienceView, or similar ticketing and reservation software.
- Exceptional computer skills; the ability to learn and proficiently navigate the reservation ticketing software; assist with configuring and maintaining the Audience View system.
- Ability to identify potential guest or system issues and resolve them quickly.
- Courtesy and patience when assisting guests or sales associates.
If you would be a good fit for this position, APPLY TODAY! It is a great time to join the creative and talented New Theatre & Restaurant team!
SCHEDULE:
- Full-time; 40 hours per week
- MUST HAVE SUNDAY AVAILABILITY
COMPANY DESCRIPTION:
New Theatre & Restaurant opened in 1992 as the only year-round premier dinner theatre in the state of Kansas. New Theatre & Restaurant takes great pride in providing exemplary customer service, exceptional modern American Cuisine and Broadway quality comedies and musicals. In our state-of-the-art facility, we will continue to strive to be the absolute best at what we do!
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Cross trained to back up the Sales Department Manager, Box Office Manager, Group Sales Manager and Ticket Operations Manager as needed.
Assist with configuring and maintaining all aspects of AudienceView ticketing system.
Create guest reservations in inbound call center.
Assist with resolving guest reservation and other customer service-related issues.
Show preparation including Precheck and Updates reports
Ability to create new reports and run current reports within the AudienceView ticketing system as needed.
Sales Payment Journal preparation and auditing.
Entering Guest, No Show data into AudienceView.
Gift Certificate Sales and preparation.
Processing Season ticket Renewals and Season Ticket Holder’s Change Requests
Mail Processing
Gain knowledge and understanding of Groups department to assist in sales when needed
Assist with sending sales and marketing eblasts as needed.
Understanding all departmental reporting and have the ability to complete reporting as needed.
Building of season ticket renewals in the AudienceView system.
Training new sales employees.
All duties of a Sales Associate.
All other duties as assigned.
- Employee Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid time off with Personal and Vacation time accrual
- Employee Discounts
SUPERVISORY RESPONSIBILITIES: Occasional supervisory responsibilities for the Sales Associate Team in the absence of Sales Department Manager or Box Office Manager
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE:
- High School diploma or higher.
- AudienceView experience preferred.
- Prior experience in inbound call centers. Supervisor experience is a plus.
- Exceptional Computer systems skills. Prior experience configuring and maintaining ticketing/reservation software preferred.
LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence and speak effectively to customers and fellow employees.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. Ability to calculate figures and amounts such as discounts, interest, and percentages. Ability to apply concepts of basic algebra.
OTHER SKILLS AND ABILITIES: Must possess a working knowledge of Microsoft Office software. Prior experience with AudienceView Ticketing System helpful. Detail oriented, highly motivated, well-organized, and problem-solving ability are prime skills necessary for successful achievement in this position.
REASONING ABILITY: Ability to apply common sense and understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS: The physical demand described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to stand and talk or hear. The employee is occasionally required to walk, use hands to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Application Question(s):
- Please describe how your experience and/or skills will assist you to learn new software and systems to assist the current Ticketing Operations and Software Database Manager in maintaining and updating the ticketing system?
Experience:
- managing sales/ticketing/reservation database systems: 1 year (Preferred)
- inbound sales: 1 year (Preferred)
Work Location: In person
Job Type: Full-time
Pay: $24.04 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Please describe how your experience and/or skills will assist you to learn new software and systems to assist the current Ticketing Operations and Software Database Manager in maintaining and updating the ticketing system?
Experience:
- managing sales/ticketing/reservation database systems: 1 year (Preferred)
- inbound sales: 1 year (Preferred)
Work Location: In person
