Top 440 Customer success specialist Jobs in Lenexa, Ks

Customer Support Specialist - CCS
Commerce Bank —Kansas City, MO
- $19.00 - $24.50 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Research
- Health insurance
- Dental insurance
Carrier Procurement Specialist
RedStone Logistics —Olathe, KS
- $55,000 - $60,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
4d
Customer Support Specialist - BankCard Fraud
Commerce Bank —Kansas City, MO
- $19.00 - $21.90 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Dental insurance
Bank Operations Specialist
Commerce Bank —Kansas City, MO
- $21.40 - $27.65 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Apartment Leasing Specialist
InterSolutions —Kansas City, KS
- $18 - $20 an hour
- Weekends as needed
- Hospitality
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Referral program
Quick Apply
Customer Experience Category Specialist
Quince —Kansas City, MO
- $26 an hour
- Remote
- Background check
- Writing skills
- Continuous improvement
- Paid training
- Health insurance
Implementation Specialist
Epiq Systems, Inc. —Overland Park, KS
- $60,000 - $75,000 a year
- Full-time
- Remote
- Research
- Mid-level
- Continuous improvement
2d
Temporary Customer Service Specialist
Lockton, Inc. —Overland Park, KS
- Temporary
- Remote
- In-person
- No travel
- Leadership
- Paid training
- Wellness program
9d
QA/QC Document Control Specialist
Faith Technologies Inc. —Olathe, KS
- Overtime
- Remote
- Pass drug screening
- Databases
- Administrative experience
Shrink Business Development Specialist (Remote within South Central Region)
Sealed Air —Kansas City, MO
- $125,100 - $179,285 a year
- Online Application
- Remote
- Spanish
- Clean driving record
- Bachelor of Science
- Health insurance
- Dental insurance
Talent Acquisition Specialist
Contact Government Services, LLC —Kansas City, KS
- $50,000 - $75,000 a year
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Customer Solutions Specialist
Husqvarna —Olathe, KS
- Full-time
- Microsoft Excel
- Schematics
- ERP systems
Customer Support Specialist
BASYS Processing —Lenexa, KS
- Full-time
- Hybrid work
- Mid-level
- Organizational skills
- 1 year
Quick Apply
Member Services Specialist
American Public Works Association —Kansas City, MO
- $23 - $24 an hour
- Full-time
- Hybrid work
- Mid-level
- Experience equivalent to degree accepted
- Associate's degree
- Paid holidays
- Paid time off
7d
Customer Service Specialist, Call Center
Tyler Technologies —Overland Park, KS
- Mid-level
- Office
- Analysis skills
Quick Apply
Member Service Specialist
American Public Works Association —Kansas City, MO
- $23 - $24 an hour
- Full-time
- Hybrid work
- Background check
- Mid-level
- Experience equivalent to degree accepted
- 403(b) matching
- Paid holidays
Quick Apply
4d
Benefit Service Representative
Lockton, Inc. —Overland Park, KS
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Paid training
- Wellness program
1d
Records Specialist
City of Grandview, MO —Grandview, MO
- $18.85 - $24.45 an hour
- Part-time
- Writing skills
- Basic math
- Office
2d
Client Experience Specialist
Airshare —Overland Park, KS
- Weekends as needed
- Mid-level
- Office
- Organizational skills
- Paid parental leave
- Disability insurance
Customer Service Specialist
PPC FLEX —Kansas City, KS
- $21 - $27 an hour
- Mid-level
- Office
- Travel

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Customer Support Specialist - CCS

Commerce Bank -
Kansas City, MO

Apply Now

Job Details

Full-time
$19.00 - $24.50 an hour

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
Life insurance

Qualifications

Microsoft Excel
Microsoft Outlook
Word embeddings

Full Job Description

About Working at Commerce

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.

Compensation Range

Hourly: $19.00 - $24.50 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to assist different lines of business by performing various job functions on an as needed basis.

Work Schedule

Monday - Friday 9:00 AM - 6:00 PM (first 6 weeks of training may be 8:00 AM - 4:30 PM)

Essential Functions

Assist with low to medium complexity resolution issues with heightened customer focus
Answer inbound phone calls from customers and third parties
Open, review, and resolve cases through case management
Process account maintenances through various applications
Provide a high level of customer service through various communication channels and meet accuracy and timeliness measures
Adapt communication style based on engagement and audience
Research and determine next action steps to resolving inquiries
Resolve customer questions or concerns promptly
Document inquiries in Salesforce case management system (Insight 360)
Provide technical support for enhanced security password resets
Provide new customers with technical assistance with Commerce Connections and connecting applications
Review, verify, and escalate missing data and data files with the appropriate department
Resolve customer issues with Clover point of sale hardware and platform
Assist callers with debit/credit card reissue through TSYS mainframe, and TCI platform
Perform other duties as assigned

Knowledge, Skills & Abilities Required

Basic knowledge of bank operations
Excellent customer service skills
Ability to learn new processes quickly and critical thinking skills
Ability to learn and understand extended Commerce systems, platforms, and products
Ability to work off-shifts as necessary
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Moderate level of proficiency with Microsoft Word, Excel and Outlook

Education & Experience

Associate’s degree or equivalent combination of education and experience required
1+ year financial services or related experience required
1+ years customer service experience required

Hybrid Schedule: Minimum of 2 days/week on site (training may require up to 5 days per week in office for up to 6 weeks, depending on progress and business need)

**Level of role is determined by knowledge, experience, skills, abilities, and education

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Customer Support Specialist I – CCS, Customer Support Specialist II - CCS or Senior Customer Support Specialist - CCS level job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $19.00 to $24.50 per hour.

#LI-MC1

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.

Location: 922 Walnut St, Kansas City, Missouri 64106

Time Type:

Full time

Apply Now

Refine Your Search

customer success specialist jobs in lenexa, ks

Customer Support Specialist - CCS

Carrier Procurement Specialist

Customer Support Specialist - BankCard Fraud

Bank Operations Specialist

Apartment Leasing Specialist

Customer Experience Category Specialist

Implementation Specialist

Temporary Customer Service Specialist

QA/QC Document Control Specialist

Shrink Business Development Specialist (Remote within South Central Region)

Talent Acquisition Specialist

Customer Solutions Specialist

Customer Support Specialist

Member Services Specialist

Customer Service Specialist, Call Center

Member Service Specialist

Benefit Service Representative

Records Specialist

Client Experience Specialist

Customer Service Specialist

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