Top 14 Retail operations manager Jobs in Lenexa, Ks

Scuba Experience Manager (Retail & Operations)
Diventures —Lee's Summit, MO
- $40,000 - $50,000 a year
- Full-time
- Merchandising
- Senior level
- Retail management
- Health insurance
- Dental insurance
Quick Apply
Director, DC Operations - General Manager
Sam's Club —Edgerton, KS
- $144,000 - $216,000 a year
- High school
- 3 years
- Finance
- Paid jury duty
- Disability insurance
8d
Operations Manager
Walmart —Kansas City, MO
- $65,000 - $100,000 a year
- High school
- Bachelor of Science
- Mid-level
- Paid jury duty
- Disability insurance
Operations Manager
Ulta Beauty, Inc. —Olathe, KS
- Weekends as needed
- Merchandising
- Bachelor's degree
- Continuous improvement
Assistant Store Manager - Operations
At Home —Kansas City, MO
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Operations Manager
CVS Health —Shawnee, KS
- $19 - $29 an hour
- Overtime
- Inventory management
- No high school diploma
- Mid-level
- Health insurance
- Dental insurance
Manager Vehicle Operations
Hertz —Kansas City, MO
- $50,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health insurance
ASSISTANT STORE MANAGER - OPERATIONS
Micro Center —Overland Park, KS
- Weekends as needed
- 5 years
- Merchandising
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Retail Operations Supervisor
KC Current —Kansas City, MO
- Part-time
- Bilingual
- Ability to walk for extended periods
- Writing skills
Operations Supervisor
CVS Health —Overland Park, KS
- $16.50 - $24.00 an hour
- Overtime
- Merchandising
- No high school diploma
- Mid-level
- Dental insurance
- Vision insurance
5d
Operations Supervisor - Legends @ Vlg West
JCPenney —Kansas City, KS
- $19.00 - $23.75 an hour
- Merchandising
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
Operations & Visual Manager - Town Center Plaza
ALO —Leawood, KS
- Weekends as needed
- Microsoft Word
- Microsoft Outlook
- 5 years
- Health insurance
- Dental insurance
Quick Apply

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Scuba Experience Manager (Retail & Operations)

Diventures -
Lee's Summit, MO

Quick Apply

Job Details

Full-time
$40,000 - $50,000 a year

Benefits

Health insurance
Dental insurance
401(k) matching

Qualifications

Customer communication

Full Job Description

Scuba Experience Manager

At Diventures, safety is our number one priority, and fun is our number one goal. We are in the relationship business, using our passion for water to impact lives, change the world, and have fun doing it.

We are looking for a Scuba Experience Manager to lead the scuba, retail, and travel experience at one of our Diventures locations. This role is ideal for an energetic, customer-first leader who loves scuba, enjoys developing people, and excels at creating exceptional experiences that turn customers into lifelong divers.

As the Scuba Experience Manager, you will be a key member of the store leadership team. You will work closely with the Store Director, Aquatics Experience Manager, Dive Professionals, retail team members, customers, and Store Support partners to drive customer acquisition, conversion, retention, and revenue growth across scuba instruction, equipment, travel, service, and rental programs.

This is a hands-on leadership role. You will spend significant time on the retail floor with customers and team members, setting the standard for service, sales, communication, professionalism, and excitement around scuba and the aquatic environment.

What You'll Do

Lead the Scuba, Retail, and Travel Experience

You will be responsible for driving the performance of scuba, retail, and travel programs at your location. This includes helping customers find the right courses, equipment, experiences, and travel opportunities while ensuring each interaction reflects the Diventures standard of high-touch, personalized service.

Build Meaningful Customer Relationships

You will lead your team in creating positive, lasting, and profitable customer relationships. From new divers exploring scuba for the first time to experienced divers preparing for their next trip, you will help ensure every customer feels welcomed, supported, and excited about what comes next.

Drive Sales and Program Growth

You will work with the Store Manager and Store Support team to set and achieve revenue, KPI, and growth goals. You will monitor program performance, identify opportunities, support lead conversion, promote travel and continuing education, and maximize retail sales through strong customer engagement.

Recruit, Train, and Develop Dive Professionals and Retail Team Members

You will recruit, train, coach, and retain a strong team of retail salespeople and Dive Professionals. You will provide consistent feedback, support individual development plans, conduct Surface Intervals, and help build a stable leadership and instructor pipeline through effective succession planning.

Deliver Hands-On Leadership

You will lead by example through regular presence with customers and team members during retail hours. At times, you may serve directly as a Customer Experience Specialist or Dive Professional to support the business and model the customer experience you expect from others.

Coordinate Scuba Operations

You will help ensure effective course scheduling, instructor scheduling, swim-to-scuba and Try Scuba conversion, equipment sales, product merchandising, inventory management, scuba equipment service coordination, and rental program execution.

Support Facility and Safety Standards

You will maintain current knowledge of pool, scuba, and industry safety standards. You will support proper facility operation, coordinate efficient pool utilization, complete monthly facility inspections, and help maintain a clean, safe, and well-organized environment for customers and team members.

Strengthen Team Culture

You will help make coming to work fun through personal connection, team building, contests, events, outings, games, and recognition. You will model a positive, can-do attitude and proactively support teammates across scuba, swim, retail, service, and other store functions.

Represent Diventures in the Community

You will develop community relationships, support local events, promote water safety, and help grow awareness of Diventures through outreach, education, and local engagement.

What Success Looks Like

A successful Scuba Experience Manager:

Builds strong, meaningful customer relationships.
Achieves planned revenue and KPI goals.
Grows scuba instruction, equipment, travel, service, and rental opportunities.
Recruits, develops, and retains a strong team of Dive Professionals and retail team members.
Creates an engaging, fun, and accountable team culture.
Maintains a safe, clean, well-merchandised, and customer-ready store environment.
Communicates effectively with customers, team members, Store Support, and leadership.
Demonstrates strong command of Diventures systems and processes.
Develops future leaders and supports long-term program stability.
Brings energy, professionalism, and excitement to the scuba experience every day.

What We're Looking For

The ideal candidate brings:

Experience leading customer-focused teams, including recruiting, hiring, training, coaching, performance management, and team development.
Strong sales leadership experience in person, over the phone, and in writing.
Experience managing resources and business performance, including revenue, margin, payroll, expenses, and program growth.
Scuba, aquatics, Certified Pool Operator, lifeguard, or dive professional experience, strongly preferred.
A passion for scuba, water, customer service, and helping people grow.
Strong communication, organization, follow-through, and problem-solving skills.
A positive, professional presence and the ability to lead with both warmth and accountability.
Willingness to work hands-on with customers, team members, and Dive Professionals in a dynamic retail and training center environment.

Key Attributes

We are looking for someone who is:

Customer-focused
A servant leader
Energetic and engaging
Positive and professional
Sales-minded
Collaborative
A clear communicator
Action-oriented
Organized and effective with time
Tenacious
Solutions-focused
Comfortable leading people and holding standards
Excited to share scuba with others

Why This Role Matters

The Scuba Experience Manager helps bring the Diventures scuba experience to life. This person leads the team, grows the business, develops Dive Professionals, supports customers, and creates the excitement that keeps people learning, diving, traveling, and coming back.

This is more than a management role. It is an opportunity to lead a community of divers, build lasting relationships, grow a business, and help more people discover the adventure, confidence, and connection that come from scuba.

If you are a strong leader who loves scuba, enjoys developing people, and gets excited about creating unforgettable customer experiences, we would love to meet you.

Quick Apply

Refine Your Search

retail operations manager jobs in lenexa, ks

Scuba Experience Manager (Retail & Operations)

Director, DC Operations - General Manager

Operations Manager

Operations Manager

Assistant Store Manager - Operations

Operations Manager

Manager Vehicle Operations

ASSISTANT STORE MANAGER - OPERATIONS

Retail Operations Supervisor

Operations Supervisor

Operations Supervisor - Legends @ Vlg West

Operations & Visual Manager - Town Center Plaza

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