Why Join Our Team?
At Master’s Transportation, you’ll join a growing, privately owned company with more than 30 years of experience delivering trusted commercial transportation solutions nationwide. With one of the country’s largest fleets and locations across the U.S., we provide customized sales, rental, leasing, financing, service, and repair solutions for organizations in education, hospitality, senior living, camps, and other industries. Our team is driven by excellence, integrity, safety, and a solution-oriented mindset. If you’re looking for a place where your work matters, your ideas are valued, and you can grow with a company that is helping move people and organizations forward, we’d like to meet you.
Benefits
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Generous paid time off and 12 paid holidays.
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Competitive medical, dental, and vision insurance options.
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Company-paid life insurance and short- and long-term disability benefits.
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401(k) retirement plan with company match. Immediate vesting.
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Flexible Spending Account and Health Savings Account options.
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Employee discounts on travel, entertainment, and more.
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Ongoing investment in employee growth and development.
This position is 100% in-person and works within an Automotive Service facility, located in South Kansas City.
Job Title: Warranty Administrator
Classification: Non-Exempt/Hourly
Reports To: Director of Maintenance
Position Type: Full-time, may consider part-time hours
Work Schedule: Monday-Friday, daytime between the hours of 7 am-7 pm
Work Location: Headquarters, Kansas City, MO
Job Summary:
The Warranty Administrator at Master’s Transportation will be responsible for managing the warranty claims processes, vendor interactions, and ensuring compliance with warranty policies. This role requires strong analytical skills, attention to detail, and the ability to work collaboratively with over twenty different OEMs and suppliers to optimize warranty operations. The role is required to provide positive and professional service to internal and external clients, while managing multiple priorities with a sense of purpose.
Essential Functions:
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Work with leadership to establish and implement warranty policies and procedures to maintain consistency and efficiency
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Oversee daily warranty operations, including filing and tracking claims with vendors and OEMs
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Analyze warranty data to assess claim validity, accuracy, and trends
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Inspect defective products and gather relevant documentation to support warranty claims
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Maintain and monitor warranty databases for precise recordkeeping and reporting
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Serve as a liaison with vendors, suppliers, and manufacturers to facilitate warranty claims resolution
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Develop strategies to improve warranty processing efficiency and reduce turnaround times
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Conduct internal audits to ensure compliance with company warranty policies and OEM guidelines
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Train and mentor service advisers on warranty submission procedures and best practices
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Submit annual labor rate increase requests to OEMs based on training requirements and industry benchmarks
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Stay updated on warranty regulations, industry innovations, and emerging best practices
Competencies:
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Highly organized
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Proficiency in the use of a computer and standard office software
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Positive and professional communication and customer service skills
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Solution-oriented with strong analytical skills
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Ability to manage multiple competing priorities
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Attention to detail with a high level of accuracy
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Sense of urgency
Supervisory Responsibilities: None
Work Environment:
In office, in-person, and in automotive service shops as needed
Physical Demands:
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.
Required Education/Experience/Certifications:
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High school diploma or equivalent required
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Associate degree in Business Administration, Automotive Technology, Accounting, or related field preferred
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Proficiency in Microsoft Office Suite
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2+ years of warranty administration, automotive service administration, dealership operations, fleet maintenance administration, or related experience
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Experience processing vehicle warranty claims preferred
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Experience working with OEM warranty systems, service management software, or dealer management systems preferred
Preferred Education/Experience/Certifications:
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Experience in commercial fleet, transportation, heavy-duty truck, bus, or specialty vehicle industries
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Knowledge of Ford, Chevrolet, RAM, Freightliner, Mercedes-Benz, or similar OEM warranty programs
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Experience reconciling warranty receivables
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Experience reviewing repair orders for warranty compliance
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Familiarity with service department operations and technician workflows
Travel Requirements
None
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
AAP/EEO Statement
Master’s Transportation is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. Master's Transportation is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
