Top 7 Call center manager Jobs in Lenexa Ks

Care Manager – Patient Support Call Center - Work from Home
IQVIA —Kansas City, MO
- $37,400 - $93,600 a year
- Full-time
- Remote
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Work from home
3d
Customer Service and Scheduling Manager
Jeremy Electrical —Mission, KS
- $32.54 - $38.55 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- 401(k)
Quick Apply
8d
Call Center Shift Supervisor
The University of Kansas Health System —Kansas City, KS
- Full-time
- Hospital
- Computer literacy
- Mid-level
Bilingual Client Services Manager – Call Center & Customer Support
NESTPAY —Kansas City, MO
- $63,000 - $68,000 a year
- Full-time
- Background check
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
6d
Customer Experience & Service Transformation Management Advisory Consultant
Accenture —Overland Park, KS
- $59,100 - $205,800 a year
- Full-time
- Office
- Analysis skills
- Travel
- Paid holidays
- Disability insurance
PU&R Contact Center Operations and Transformation Manager
Deloitte —Kansas City, MO
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
Specialist Manager, Risk and Compliance Services (Personal Consultation)
Deloitte —Kansas City, MO
- $93,000 - $171,300 a year
- Full-time
- 6 years
- CPA
- Research

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Customer Service Representative
Rigdon Inc. —Shawnee, KS
Answer inbound customer calls and assist with service requests ( minimum 8 - 10 calls per hour). We are looking for someone who can think critically, solve…
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Remote Energy Efficiency Customer Support Specialist
CLEAResult Consulting Inc. —Lenexa, KS
Experience handling inbound or outbound voice calls. You are scheduled to be on the phone throughout the entirety of your shift – no flexibility to answer the…
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Call Center Supervisor
Solid Ground Solutions —Columbus, OH
 Monitor inbound/outbound calls and assist agents as needed to meet. Schedules with field capacity and operational needs.  Health, Dental, and Vision.
$25 - $27 an hour
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2d
Contact Center Branch Manager
Bridge Credit Union —Powell, OH
Thorough knowledge of credit union services and products. Familiarity with credit union branch functions, policies and procedures.
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Care Manager – Patient Support Call Center - Work from Home

IQVIA -
Kansas City, MO

Apply Now

Job Details

Full-time
$37,400 - $93,600 a year
3 days ago

Benefits

Work from home

Qualifications

Microsoft Excel
Microsoft Outlook
Phone communication
High school diploma or GED
Desktop applications
Microsoft Teams
Telephone systems
Typing
Webex
Video conferences (communication methods)
Quality data entry
Video conferencing systems operation

Full Job Description

Kansas City, United States of America | Full time | Home-based | R1537662

**This is posted in anticipation of a future role**

Position Summary:

Care Managers are responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/ or appeal status.

The information contained herein is intended to be an accurate reflection of the duties and responsibilities of the individuals assigned to this position. They are not intended to be an exhaustive list of the skills and abilities required to do the job. IQVIA reserves the right to revise the job or to require that other or different tasks be performed as assigned.

This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.

Care Manager

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma gettheir medicinestothe people who need them. We help customers gain insight and access to their markets andultimately demonstratetheirproduct’svalue to payers,physiciansand patients. A significant part of our business is acting as thebiopharma’ssales forcetophysicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.

Position Summary:

Responsibilities will vary by program and its lifecycle. Care Manager’s maybe responsible forcontacting insurance companies to obtain correct eligibility information, perform benefit investigations, copayassistanceand check prior authorization and/or appeal status. Care Managers may alsobe responsible fordirectly contacting patients and/or providers to evaluate eligibility forassistanceprograms and/or variedadherencesupport. This is aremoteposition.

Job Responsibilities:

Perform outbound calls to obtainappropriate informationanddocumentaccurately.

Responsible for answering in-bound calls andassistingcustomers withpharmacy relatedservices.

Maintain strict professionalism in all communication methods while providing efficient, courteous, and friendly service.

Contact insurance companies for benefit investigation and coverage eligibility.

Provide prior authorizations and appeals support.

Assistpatients with the enrollment process for manufacturer and non-profitorganizationcopayassistanceprograms.

Update job knowledge byparticipatingin educational opportunities and training activities. Work efficiently both individually and within a team toaccomplishrequired tasks.

Maintain and improve quality results by adhering to standards and guidelines by meeting quality standards set forth by program KPI’s.

Report ADE’s according to program policy and guidelinesAdhereto all HIPAA guidelines Mayassistwith onboarding new employees.

Schedule:

Must be available for an8 hourshift between 8am-8pm EST

RequiredQualifications:

High School Diploma or equivalent

Minimum oneyearexperience in medical billing, reimbursement, insurance verification, or similar related medical office experience.

Previousdata entry experience (minimum three months) and ability to type 30wpm+.

Able todemonstratehigh attention to detail in work.

Mustbe computer savvy,to includenavigating multiple computer tabs,monitors,and applications.

Advanced ability/knowledge of all Microsoft Suite programs (Teams, Word, Excel, Outlook,etc.) and soft phone systems (WebEx, Mitel,Shoretel, etc.).

Exceptional communication skills, both written and verbal.

Able to work in a virtual team environment by being available and responsive during working hours.

Excellent follow through This is a remote position.

Employees must have a private workspace free of distraction to adhere to HIPAA compliance/guidelines.

Workspace must include internet plug-in accessibility. Wi-fi connectivity is notpermitted.

Mustresidein country wherethe jobis posted.

Preferred Qualifications:

Some College.
Bilingual Spanish - English

Previousexperience in Patient Support Services (Hub).

PreviousCustomer Service experience in the healthcare field.

#LI-CES

#LI-DNP

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $37,400.00 - $93,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Where you'll work

Home-based

You’ll work remotely, with the flexibility to do your best work from home. Supported by collaborative tools and a global team, you’ll stay connected while enjoying the autonomy and balance that comes with a fully remote role.

Culture

Culture at IQVIA is built on a shared belief: that when people are empowered with better data, smarter technology and deeper expertise, they can change what’s possible for patients. Across every team and every corner of the globe, you’ll find colleagues who genuinely care — about the mission and about each other. That’s what makes this a place where people tend to stay, grow and do the best work of their careers.

Apply Now

Refine Your Search

call center manager jobs in lenexa ks

Care Manager – Patient Support Call Center - Work from Home

Customer Service and Scheduling Manager

Call Center Shift Supervisor

Bilingual Client Services Manager – Call Center & Customer Support

Customer Experience & Service Transformation Management Advisory Consultant

PU&R Contact Center Operations and Transformation Manager

Specialist Manager, Risk and Compliance Services (Personal Consultation)

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