Alpena Area Chamber of Commerce
Position Description
Title: Administrative Assistant
Reports to: President/CEO
Employee Type: Full Time/Non-Exempt
Position Overview:
The Administrative Assistant provides essential administrative and front-office support to the Alpena Area Chamber of Commerce. This role serves as the first point of contact for members, visitors, and community partners, helping create a welcoming and professional environment while supporting daily operations and organizational projects.
Skills & Qualifications
- Strong interpersonal and customer service skills
- Excellent written and verbal communication abilities
- High level of organization with attention to detail
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Proficiency in Microsoft Office, Canva and ability to learn new software systems
- Effective time management and problem-solving skills
- Ability to follow oral and written instructions
- Satisfactory typing and data entry skills
- Team-oriented with a positive, flexible attitude
Administrative & Front Office Support
- Answer and direct incoming phone calls for the Alpena Area Chamber of Commerce
and Target Alpena staff.
- Greet and assist visitors, members, and community guests in a professional and welcoming manner
- Provide reception services, including visitor check-in, message taking, and routing
inquiries to appropriate staff
- Maintain a clean, organized, and professional front office environment
- Sort and distribute incoming mail and prepare outgoing mailings (bulk and regular)
- Maintain both physical and electronic filing systems
- Coordinate scheduling support, meeting room reservations, and basic calendar assistance as assigned
Clerical & Operational Support
- Perform general clerical duties including copying, filing, emailing, and data entry
- Create and edit documents using Microsoft Office (Word, Excel, PowerPoint, Publisher) and Canva
- Track and manage office inventory and merchandise sales
- Process Downtown Dollar Gift Cards
Member & Community Support
- Answer basic questions about Chamber membership and services
- Assist visitors with general information about the Alpena community
- Assist with welcome packets and new member materials
- Assist in onboarding new members (packets, emails, and follow-up)
Communications & Marketing Support
- Maintain the community calendar
- Assist with organizational communications, including emails and newsletters
- Update Chamber website and social media pages
- Support marketing and promotional efforts as needed
Event & Program Support
- Assist with event coordination tasks, including RSVPs, registrations, and payment handling
- Support Chamber events as needed
Target Alpena Support
- Serve as the primary front desk contact for Target Alpena visitors and callers
- Assist with light bookkeeping functions, including invoice tracking, data entry, expense documentation, payment processing support, and maintaining financial records as directed
- Answer basic questions and direct inquiries to the appropriate Target Alpena staff member
- Provide administrative support for Target Alpena, including scheduling assistance, message handling, and document preparation as assigned
- Assist with maintaining organized records and distributing information related to Target Alpena programs and services
- Support Target Alpena meetings, events, and stakeholder interactions as needed
- Maintain confidentiality regarding Chamber and Target Alpena proprietary, business, and client information
Additional Responsibilities
- Perform other duties as assigned by the Chamber President & CEO and Target Alpena Executive Director
Work Schedule
This is a non-exempt, hourly position. The standard workweek is up to 40 hours, with a generally consistent daytime schedule to support front office operations. A flexible schedule may be required based on organizational needs, including occasional early mornings, evenings, or special events. Overtime will be compensated in accordance with applicable labor laws.
Personal Attributes
- Honest, trustworthy, and dependable
- Respectful and professional in all interactions
- Strong work ethic and accountability
- Friendly, welcoming, and community-focused
- Adaptable and willing to support team needs
Physical Demands & Work Environment
This position operates in a standard office environment. Occasional lifting of boxes and office materials may be required.
To apply, please send your resume, cover letter, and references to [email protected].
Work Location: In person
