Job Title: Human Resources Generalist I
Department: Human Resources
Reports To: Director of Human Resources
FLSA Status: Non-Exempt, Full-Time
Work Location: In-Person (Delaware)
Position Overview
The Human Resources Generalist serves as a key operational partner within HomeWell Care Services, supporting all HR functions. This role is responsible for benefits administration, leave coordination, HRIS (Human Resources Information System) management, employee relations support, policy guidance, and day-to-day HR operations.
The HR Generalist works collaboratively with the Compliance and Quality Assurance team to ensure HR processes align with federal, state, and company regulatory standards. While this position supports compliance efforts, it does not serve as the primary compliance authority. The role requires strong attention to detail, sound judgment, confidentiality, and the ability to balance policy adherence with compassionate employee support in a healthcare environment.
This position supports both Delaware PASA and HHA operations as applicable.
Essential Duties & Responsibilities
1. Benefits Administration
Coordinate new hire benefits enrollment and open enrollment processes.
Process qualifying life event changes and maintain accurate benefits records in HRIS.
Track eligibility periods and communicate with employees regarding enrollment deadlines.
Respond to employee inquiries regarding medical, dental, vision, life insurance, 401(k), and supplemental plans, etc.
Monitor ACA (Affordable Care Act) eligibility thresholds and collaborate with the Compliance team for reporting needs.
Ensure COBRA notifications are triggered appropriately through HRIS systems.
Maintain confidentiality of protected health information (HIPAA compliance standards).
2. Leave Management & Accommodations
Administer and track all leave types including:
FMLA
ADA accommodations
Delaware Paid Leave (as applicable)
Personal and medical leaves
Worker’s Compensation
Serve as primary HR contact for accommodation requests and coordinate the interactive process in collaboration with leadership and Compliance.
Collect and track required documentation related to leave and accommodation requests.
Maintain organized and confidential leave records to support audit readiness.
Partner with Compliance to ensure processes align with regulatory standards.
3. HRIS Administration & Regulatory Support
Maintain accurate employee records in HRIS (WellSky, etc.) including status changes, pay updates (if applicable), terminations, and leave coding.
Support HR-related audits by gathering documentation and preparing reports for review by the Director of HR and Compliance team.
Assist with documentation related to:
I-9 employment eligibility verification
OSHA (Occupational Safety and Health Administration) recordkeeping
EEO reporting
Licensing and credential tracking
Coordinate with Compliance to address any identified gaps or corrective actions.
4. Employee Relations & Workplace Support
Serve as first point of contact for employee concerns and workplace questions.
Gather initial information regarding employee relations matters and escalate to HR leadership as appropriate.
Assist with investigations by:
Scheduling interviews
Collecting written statements
Participating in meetings as directed
Maintain organized documentation and follow-up logs.
Promote a culture of professionalism, accountability, and respect across departments.
5. Policy Administration & General HR Operations
Respond to daily employee inquiries regarding benefits, leave, payroll coordination, and company policies.
Support the implementation and communication of HR policies and procedural updates.
Maintain secure digital and physical personnel files in accordance with company standards.
Assist with HR projects and workflow improvement initiatives.
Collaborate with leadership to ensure consistent application of policies across departments.
Qualifications & Requirements
Education & Experience
Bachelor’s degree in Human Resources, Business Administration, or related field preferred
OR
2–4 years of progressive HR experience in a structured or compliance-driven environment
Healthcare or home healthcare experience strongly preferred.
HR Certification (aPHR, PHR, SHRM-CP) preferred but not required.
Knowledge Base
Working knowledge of employment regulations including:
FLSA and wage/hour standards
EEO regulations
ADA and accommodation processes
ADEA, EPA, PDA
ACA, ERISA, COBRA, HIPAA
I-9 requirements
OSHA recordkeeping
Delaware state employment laws
Ability to apply regulations in daily HR processes while coordinating with Compliance leadership.
Skills & Competencies
Strong attention to detail and documentation accuracy
High level of confidentiality and professionalism
Excellent written and verbal communication skills
Ability to manage sensitive matters with discretion and neutrality
Strong organizational and follow-through skills
Ability to collaborate cross-functionally with Compliance and Operations teams
Sound judgment and escalation awareness
Other Requirements
Must pass pre-employment physical and drug screening
Completion of TB Test required
Criminal background check and fingerprinting required
In-person role based in Delaware
Physical Demands & Work Environment
Office-based work environment
Extended periods of sitting and computer use
Occasional lifting of office materials (up to 20 lbs.)
HomeWell Care Services is an equal opportunity employer committed to diversity and inclusion in the workplace.
