SERVPRO of Sussex County
Competitive base salary plus performance-based incentive opportunities
SERVPRO of Sussex County is hiring a hands-on Contents Manager to build, lead, and grow our dedicated Contents Division.
We are looking for a highly organized, driven, detail-oriented, and customer-focused leader who can take ownership of the department. The ideal candidate is a self-starter who sees what needs to be done, creates a plan, and follows through without constant direction.
The Contents Manager will oversee all aspects of contents restoration, including pack-outs, inventory, cleaning, transportation, storage, pack-backs, scheduling, documentation, customer communication, staffing, quality control, and financial performance.
This position reports directly to the Restoration Operations Manager and will initially lead a dedicated Contents Supervisor. Additional Contents Technicians will be added as the department grows.
What You’ll Do
Build and manage the Contents Division using SERVPRO systems, standards, and procedures
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Oversee inspections, pack-outs, inventory, cleaning, storage, transportation, and pack-backs
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Deliver a professional and compassionate customer experience
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Communicate with customers, insurance professionals, vendors, subcontractors, and internal team members
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Develop project scopes and review estimates
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Schedule employees, vehicles, equipment, materials, and vendors
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Ensure photographs, inventories, job notes, authorizations, and supporting documentation are complete and accurate
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Track job progress, production costs, revenue, profitability, and department performance
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Maintain an organized warehouse, cleaning area, storage system, and equipment inventory
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Establish quality-control standards for handling and tracking customer belongings
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Ensure compliance with safety and risk-management procedures
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Recruit, train, supervise, and develop contents personnel
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Lead and support the Contents Supervisor in daily field operations
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Identify staffing needs based on workload, revenue, backlog, and profitability
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Report department performance and operational needs to the Restoration Operations Manager
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Perform other duties as assigned
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Who We’re Looking For
Self-starter who takes ownership and initiative
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Highly organized and able to manage multiple projects
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Driven to achieve production, profitability, quality, and growth goals
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Detail-oriented, especially with inventory and documentation
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Customer-centric and able to communicate with empathy
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Comfortable making decisions and solving problems independently
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Able to create systems, set expectations, and hold team members accountable
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Comfortable balancing field involvement with management responsibilities
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Qualifications
High school diploma or GED required
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Associate or bachelor’s degree preferred
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At least three years of operations experience
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At least one year of management or supervisory experience
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Experience in restoration, contents cleaning, moving, logistics, warehousing, construction, or a related field preferred
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Restoration industry certifications preferred
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Strong leadership, communication, and problem-solving skills
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Basic computer and mobile-technology skills
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Valid driver’s license and satisfactory driving record
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Ability to pass applicable employment screenings
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Compensation
This position offers a competitive base salary plus performance-based incentive compensation.
Additional compensation may be earned by meeting or exceeding department goals related to:
Revenue and production
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Gross profit and job profitability
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Project turnaround times
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Documentation and inventory accuracy
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Customer satisfaction
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Quality control
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Department growth
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Safety and operational compliance
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Specific performance goals and incentive amounts will be clearly defined.
Schedule and Travel
This is a full-time position with a typical schedule of 7:00 a.m. to 5:00 p.m., Monday through Friday, averaging approximately 45 hours per week.
Additional hours, including evenings and weekends, may be required based on project needs and emergency-service demands.
Travel is primarily local throughout Sussex County and surrounding areas. Occasional out-of-area travel may be required.
Physical Requirements
This position includes office work, warehouse oversight, field management, and jobsite visits.
The employee may be required to:
Lift up to 50 pounds independently and up to 100 pounds with assistance
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Stand, walk, bend, kneel, reach, push, pull, and carry
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Work around dust, odors, cleaning products, fumes, and airborne particles
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Work in hot, cold, noisy, or challenging jobsite conditions
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Wear appropriate personal protective equipment, including a respirator when required
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Reasonable accommodations may be made for qualified individuals with disabilities.
What We Offer
Competitive base salary
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Performance-based incentive opportunities
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The opportunity to build and lead a growing department
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Access to established SERVPRO systems and resources
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Training and professional-development opportunities
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A supportive, team-oriented work environment
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The opportunity to help customers recover important belongings after property damage
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Benefits and paid-time-off details provided during the hiring process
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About SERVPRO of Sussex County
SERVPRO of Sussex County is a locally owned and operated restoration and cleaning company serving homeowners and businesses throughout Sussex County, Delaware.
Our team responds to water, fire, mold, storm, and other property-damage situations with professionalism, urgency, and care.
Each SERVPRO franchise is independently owned and operated.
SERVPRO of Sussex County is an equal opportunity employer.
