The Mortgage Loan Officer is responsible for soliciting and procuring new mortgage business, focusing on Purchase and refinance opportunities. Establish and maintain contact systems with their existing members and develop a reliable network of realtor and conventional referral sources. Assist the member, processing, Underwriting, and Closing departments of the Credit Union through each loan transaction. Mortgage Loan Originators help their clients choose the best loan for their needs by being knowledgeable about all our product offerings, as well as having a working understanding of underwriting guidelines.
Solicit new and existing members as well as realtor clients for referrals and loans.
Originate purchase and refinance mortgage loans in accordance with Credit Union policies and procedures.
Advise customers on product options.
Assist loan processors and underwriters by obtaining complete documents from borrowers.
Screens completed applicants; submits those applications qualified for further consideration to the Loan Committee for approval; provides the Loan Committee with additional information as required.
Determine loan pricing/rates and assist members in securing/locking loan rates
Experience
- Proven track record generating organic referrals, particularly realtor relationships.
- 3 years of mortgage industry experience preferably
Education/Certifications/Licenses
Active NMLS loan originators license is required.
Interpersonal Skills
A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.
Other Skills
- Have a good understanding of Mortgage Loan Programs (Conv, FHA, VA, Jumbo)
-Evaluate loan applications to determine the borrower’s financial standing, creditworthiness and feasibility -Must be motivated and confident with excellent interpersonal skills and exceptional communication skills
- Must understand basic mathematics' principles and be familiar with various computer software programs and comfortable with automated technology. Must be able to type, use a PC and general office equipment.
- Must have strong written and verbal communication skills, including the ability to report facts and technical information clearly and concisely.
- Accuracy and attention to detail are essential. Must demonstrate the ability to respond in a timely manner.
- Have strong problem-solving skills and the ability to utilize resources to seek help for resolution of loan issues as needed. Foster strong relationships with realtors and other referral resources to generate new loan opportunities.
Physical Requirements
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including CRTs, typewriters, telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
Mental and/or Emotional Requirements
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete complex mathematical calculations and spell accurately. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
