Work Culture
Lewiston Housing looks for teammates that work smart during business hours but value their time off when not at work. You should like the work you do, but your work should not be your life. The ability to collaborate and roll up your sleeves to get the job done in a realistic timeframe is critical for your success at Lewiston Housing.
We believe stable and safe affordable housing is the foundation of a healthy life for the people we serve, and we are looking for people to work with us who share this belief. Safe, affordable housing is the number one issue people are facing in our community, and we are looking for those who want to help us make a difference.
Excellent Benefits
- 3 low deductible health insurance options, including a 100% employer-paid insurance option; dental and vision insurance options as well
- 15 paid holidays; 12 vacation days and 12 sick leave days accrued annually
- Flexible work environment
- Excellent retirement benefits including Maine Public Employees Retirement System, 5% contribution to 401(a) plan after one-year employment, and 457 plan
- Other benefits include short term/long term disability insurance, life insurance, flexible spending account, training, and educational benefits.
- Employees are eligible for the Public Service Loan Forgiveness Program for student loans.
Equal Opportunity Employer
Lewiston Housing is proud to be an equal opportunity employer. Employment decisions at Lewiston Housing are based on merit, qualifications, and abilities. We do not discriminate in employment opportunities or practices on the basis of any characteristic protected by law.
Lewiston Housing will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue business hardship. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.
Description
We are looking for a dynamic property manager to manage a small portfolio of Lewiston Housing's properties. The ideal candidate will be responsible for all day-to-day operations of the sites, including resident relations, rent calculations and collection, lease enforcement, and identifying maintenance needs. The property manager works closely with a resident service coordinator and maintenance technicians to meet the needs of residents.
A high level of organization and customer service skills is required. We are looking for a problem solver who must be prepared to think on their feet, adapt, and find solutions to issues as they arise.
Duties and Job Responsibilities
- Supervise, lead and mentor Assistant Property Manager(s) and collaborate with maintenance staff in managing the day-to-day operations of affordable housing communities, providing training, coaching, and motivation as necessary.
- Adhere to all applicable state, federal, and agency rules, policies, procedures, and regulations at all times
- Ensure optimal property financial health by managing processes such as: -Ensuring collection of rent and all applicable fees and/or resident charges, tracking delinquent accounts, arranging payment agreements, initiating and following through with legal proceedings for nonpayment and cause evictions; -Implementation of annual rent increases where appropriate, maximizing income in accordance with funding program guidelines; -Ensuring submission of bad debt and submittal of resident collections to the collection agency within established timeframes; and -Coordinating the submission of timely and accurate quarterly requests for replacement reserve draw requests.
- Completion of resident move-out process, including completion of inspections and assessment of damage charges within established timeframe, and ensuring unit turn goals are met by collaborating with maintenance to coordinate unit turnover and schedule contractors as necessary.
- Monitor building and grounds maintenance performance, including: -Assessing safety, security risks, cleanliness, curb appeal, preventative maintenance, and capital needs; -Communicating with maintenance staff regarding work orders, capital and property improvements, inspections, preventative maintenance programs, and resident issues; and -Approving orders for budgeted goods and services as appropriate or preparing documentation for approval by supervisors as necessary.
- Follow Vacancy Protocol in order to ensure units are leased in compliance with site’s approved Resident Selection Plan and agency expectations through: -Marketing upcoming vacancies as applicable; -Screening, processing and eligibility determination of applicants and approving applicant move-in files; -Ensuring friendly and comprehensive initial move-in process such as showing units, signing leases, turning over keys, and completing move-in inspections
- Ensuring timely and satisfactory completion of inspections such as annual unit, monthly site, and others.
- Monitoring lease expirations and ensuring annual re-certifications and lease renewals are completed within established timeframes.
- Ensure regular compliance of properties, including auditing of new move-in files and existing tenant files and coordinating corrective action for compliance issues.
- Collaborate with Resident Services Coordinators (RSCs), resident associations, and other groups to ensure the provision of activities for the property, including: -Assessing the needs and interests of residents; -Maintaining knowledge of activities and resources available within the local community; and -Engaging local resources to encourage a sense of community within the property and ensuring resident needs are met.
- Work closely with RSCs to ensure effective and timely resolution of resident complaints and lease compliance issues.
- Maintain resident confidentiality and good working relationships with residents.
- Provide high level of customer service and ensure resident satisfaction through strong, open communication and follow through.
Skills
- High School Diploma or equivalent, bachelor’s degree in relevant field preferred
- Proven work experience in affordable housing or market rate housing preferred
- Competency in MS Office and relevant databases and software
- Customer focus and experience working with marginalized populations
- Interpersonal savvy with strong communication skills
- Well organized and excellent time management skills
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
