Top 248 Customer service representative Jobs in Lewiston Ny

Account Specialist
Bureau Veritas —Buffalo, NY
- $20 - $23 an hour
- Full-time
- Data analysis skills
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
GEICO —Getzville, NY
- $19.34 - $29.51 an hour
- Weekends as needed
- High school diploma or GED
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Customer Experience Manager
Founders Software —Buffalo, NY
- $65,000 a year
- Full-time
- Bilingual
- Background check
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Contact Center Supervisor
Northwest Bank —Buffalo, NY
- $63,300 - $75,000 a year
- Full-time
- Mid-level
- Finance
- Bachelor's degree
Quick Apply
Customer Experience Analyst I
ACV Auctions —Buffalo, NY
- $23 - $27 an hour
- Full-time
- Marketing
- Bachelor's degree
- Conflict management
- Paid jury duty
- AD&D insurance
Quick Apply
Online Chat Representative
Cappellino Buick GMC —Amherst, NY
- $25 - $40 an hour
- Full-time
- High school diploma or GED
- Bachelor's degree
- Communication skills
- Dental insurance
- Vision insurance
Quick Apply
Customer Service - Automotive - Benefits
Towne Automotive —Buffalo, NY
- $60,000 - $100,000 a year
- Multiple hires
- Entry level
- Paid holidays
- Health insurance
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Central Access Associate
Roswell Park Cancer Institute —Buffalo, NY
- $59,787 a year
- Full-time
- Nursing
- Education
- Associate's degree
7d
Customer Service Representative
Washington Mills —Niagara Falls, NY
- $50,000 - $70,000 a year
- Full-time
- Sales
- ERP systems
- Mid-level
- Paid holidays
- Health insurance
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Consumer Representative A (Commercial Connections)
National Grid —Buffalo, NY
- $39.62 an hour
- Writing skills
- Mid-level
- Office
- Health insurance
- Dental insurance
Clinical Coordinator - Customer Service
Health System Services Ltd —Niagara Falls, NY
- $18 - $24 an hour
- Full-time
- High school diploma or GED
- Organizational skills
- Associate's degree
- Paid holidays
- Disability insurance
Quick Apply
9d
Customer Service Representative
Shingle & Gibb —Amherst, NY
- $22 - $25 an hour
- Urgently hiring
- Hybrid work
- Spanish
- Office
- High school diploma or GED
Quick Apply
Merchant Customer Service Specialist I
M&T Bank —Williamsville, NY
- $20.55 - $34.25 an hour
- Full-time
- Hybrid work
- Computer skills
- 1 year
- Associate's degree
Customer Service Attendant, Part-Time
AVI Foodsystems —Niagara Falls, NY
- $18 an hour
- Part-time
- Organizational skills
- Entry level
- Time management
- Paid holidays
- Health insurance
Quick Apply
Service Center Support PT
FedEx Freight —Buffalo, NY
- $19.23 - $22.51 an hour
- Part-time
- Basic math
- Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
3d
C260068 - Office Assistant 1 (NY HELPS) - Customer Service Administration
State of New York - University at Buffalo —Buffalo, NY
- $36,232 a year
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
Customer Service/Sales
Home Depot —Niagara Falls, NY
- $17 - $20 an hour
- Entry level
Lead Training Patient Communication Representative - 22468
General Physician, P.C —Buffalo, NY
- $21.12 - $29.04 an hour
- Overtime
- Mid-level
- Office
- High school diploma or GED
- Free parking
- Health insurance
Customer Service Associate I
Family Dollar —Lewiston, NY
- $16.00 - $16.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Associate I
Dollar Tree —Niagara Falls, NY
- $16.00 - $16.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance

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Account Specialist

Bureau Veritas -
Buffalo, NY

Quick Apply

Job Details

Full-time
$20 - $23 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Referral program

Qualifications

Managing customer accounts
Customer relationship building
Presentations for conferences or internal meetings
Managing clients in a customer support role
Sales presentations
Bachelor's degree
Account management
Team motivation (leadership skill)

Full Job Description

Overview:
Business Title: Customer Account Specialist II
Position Title: Specialist II
Division: Consumer Products Services
Entity: Consumer Products Services
Reports to: Support Services Supervisor
FLSA: Non-Exempt
Location: Buffalo
Hours Worked: Typically, Monday through Friday, 40 per week.
However, must be flexible to meet the needs of the department and complete other projects as assigned.
Position Summary: The Customer Account Specialist II will develop and maintain productive client relationships on behalf of the business ensuring total client satisfaction for all aspects of assigned customer service. Dedicated advocate to client, acting as their guide in every interaction with the business. Meeting client and vendor submission requirements, quality assurance needs, and submission processing from the sample process through test report development and distribution. Problem resolution for any client issues with the aim of ensuring complete client satisfaction, improving client relations, ensuring venture outreach to secure business and generate repeat sales.
Duties and Responsibilities:
It is everyone’s responsibility to live out our Values and Absolutes by
Shaping a World of Trust while ensuring responsible progress.
Major Roles & Responsibilities:  Develop and maintain productive client relationships through professional service and effective communication with BVCPS clients.  Support Back Office with administrative assistance by identifying and resolving submission issues, ensuring Test Request Form data is entered into systems accurately and providing program training and feedback where needed.  Running reports utilizing BV systems for data mining, previous submission analysis, Monthly Client submissions, program summaries, etc.  Process paperwork for all facets of submissions; including, but not limited to revisions and invoice credits, quotations, sample returns, revised Test Request Forms, Test Sample Receipts, updated submission packets and labels.
 Interact with Operations Managers and Supervisors daily. Organize on-going discussions to develop process for adherence to standards and quality in accordance with internal Bureau Veritas requirements.
 Ensure day-to-day client requests, submissions, problems, issues, and complaints are handled efficiently and professionally.
 Ensure accurate and complete delivery of services within defined turnaround times, including sample process questions and follow-up.
 Interact with technical staff to provide submission information to our clients.
 Present results to clients verbally as necessary (pass results only)
 Ensure communication with clients is documented and provided to process sample submissions through lab.
 Monitor on hold / and active CS follow up (ACSF) submissions and ensure that they are followed up on a timely manner.
 Communicate with internal and Back Office staff on administrative changes to client requirements (i.e. manuals, PAID, general procedures, etc.)
 Communicate significant client issues that do not meet expectations to Operations, Business Development/Service Delivery team for engagement. Make educated decisions on resolution based on this engagement.

 Communicates directly with labs, technical staff, business development/service delivery staff, and collections staff relating to follow-up on client requests. Takes needed steps to address and resolve disputes for the client.Support service delivery/business development and local operations by building rapport with clients through participation in client meetings, site/lab tours, and prepare customer presentations.
 Work with service delivery/business development and Buffalo Operations to ensure customer visit expectations are met.
 Identify and communicate any risk or opportunities based on review of the health of the client.
 Analyze data comparisons to standardize and improve the efficiency and effectiveness of client programs with continual improvement.
 Utilize knowledge of client non-technical program requirements to benchmark programs against other clients.
 Work with the department Supervisor/ Manager regarding departmental systems, processes and recommendations for improvements.
 Adhere to the requirements of the BVCPS Quality System and assist with the implementation and maintenance of the department quality system.
 Monitor and analyze client performance including, but not limited to TET, TAT and Hold/ACSF status and highlight areas for improvement to increase efficiency and effectiveness.  Lead client outreach initiatives to further develop client relationships and recommendations for continuous service improvement.  Follow the guidelines set forth in the Bureau Veritas Consumer Products Services, Inc Quality, Health, Safety, Security and Environmental policies and procedures. Comply with Bureau Veritas Consumer Products Services, Inc management systems in accordance with ISO 17025, ISO 9001, ISO 14001, ISO 45001.  Other duties assigned by Supervisor/Manager. Quality Assurance  Ensure all work is done according to standards, errors are addressed through formal Corrective Action Requests, and all policies and procedures are adhered to as outlined in the “Consumer Products Division Quality Manual.”  Support quality and audit initiatives as directed and scheduled by CPS Division Quality, ensuring compliance with ISO 17025 Laboratory Accreditation as well as ISO 9001:2000 Quality System Implement quality revisions and systems and procedures as agreed to with CPS Quality Monitor test reports on a continual basis, ensuring accuracy, completeness, and compliance with Client Program specifications.  Other duties as assigned by Supervisor/Manager Required Skills & Proficiencies:  Leadership and motivational ability, as well the ability to be proactive in anticipating and dealing with opportunities and problems.  Client interaction skills: Demonstrated ability to work with customers, determine their requirements, maintain new business, foster relationships, define and assist in solving problems, and generally ensure their total satisfaction with BV.
 Problem solving skills including the ability to lead groups of diverse people through a problem-solving process.  The ability to organize and prioritize daily activities and workload in an ever evolving, resource constrained environment.  Effective oral and written communications skills including the ability to deliver presentations to in-house and client/vendor audiences.  Strong skills as a team leader and ability to work well with peers. Education and Experience:  High school degree or GED equivalent  2 years of related experience  Business to Business experience preferred.  An equivalent combination of education and experience may be accepted in lieu of above.

Compensation Range: $20-$23 an hour (e.g., the job posting is not necessarily reflective of actual compensation that may be earned, and actual compensation is subject to variation due to such factors as locations, education, experience, and skillset).

#BVCPS

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Application Question(s):

Will you now or in the future require sponsorship?
Must have Business to Business, Account management, or Business sales experience.
This position is a customer accounts specialist role, working as the liaison between our labs and our clients. It is a fully onsite role, and pays up to $21 an hour. It also has a Quarterly bonus incentive based on your own sales. Please reply yes to confirm understanding.

Education:

Bachelor's (Required)

Location:

Buffalo, NY 14228 (Required)

Ability to Commute:

Buffalo, NY 14228 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in lewiston ny

Account Specialist

Customer Service Representative

Customer Experience Manager

Contact Center Supervisor

Customer Experience Analyst I

Online Chat Representative

Customer Service - Automotive - Benefits

Central Access Associate

Customer Service Representative

Consumer Representative A (Commercial Connections)

Clinical Coordinator - Customer Service

Customer Service Representative

Merchant Customer Service Specialist I

Customer Service Attendant, Part-Time

Service Center Support PT

C260068 - Office Assistant 1 (NY HELPS) - Customer Service Administration

Customer Service/Sales

Lead Training Patient Communication Representative - 22468

Customer Service Associate I

Customer Service Associate I

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