. Mifflin County
Position Description
Position Title: Public Safety Telecommunicator Department: Office of Public Safety
Date: January 2001 Reports To: Communications Supervisor
Purpose of Position:
The purpose of this position is to answer and respond to emergency and other calls, dispatching emergency
response personnel as appropriate.
Essential Duties and Responsibilities
The following duties are normal for this position. These are not to be construed as exclusive or all-
inclusive. Other duties may be required and assigned.
Answer 911 calls and dispatch appropriate units; dispatch police units and fire and EMS personnel for
emergency and routine calls; monitor and answer radio calls on emergency communications frequencies;
answer calls on communications lines for non-emergency calls; performs medical patches between
hospitals and medic and ambulance personnel.
Contact surrounding counties to report incidents and obtain information; call telephone companies to trace
calls; monitor weather conditions, alerting proper parties of serious weather conditions; contact media
representatives, providing information on incidents, etc.; provide information and assistance to the general
public by making referrals to the proper agency, etc.
Monitor and test communication equipment.
Monitor building entrance after normal business hours.
Part time Telecommunicators must be able to work a mandatory scheduled sixteen (16) hours per
month.
Full time and part time Telecommunicators are required to obtain their state certification as
required under Act 9-1-1.
Full time and part time Telecommunicators are required to attend all staff meetings and all training
sessions as specified by the County of Mifflin and the Commonwealth of Pennsylvania.
Part time Telecommunicators must be prepared to respond on short notice to fill non-scheduled
shifts during weekdays, holidays, and weekends. Available shifts may occur on holidays and
weekends. Call up may occur anytime during the twenty four (24) hour day.
Minimum Training and Experience Required to Perform Essential Job Functions
High school graduate with training in telecommunications and emergency medical dispatch, and
five to eleven months related experience, or any combination of education and experience that
provides equivalent knowledge, skills, and abilities. Must attain Emergency Medical Technician
certification, CLEAN certification, APCO Basic Telecommunicator and APCO Emergency
Medical Dispatcher certifications, CPR certification, and any additional training and certification
as required by the County of Mifflin and the Commonwealth of Pennsylvania.
