Top 27 Customer service representative Jobs in Lewistown Mt

Customer Service Rep
Central Montana Medical Center —Lewistown, MT
- Full-time
- Computer literacy
- Basic math
- HIPAA
Customer Service Associate I
Family Dollar —Lewistown, MT
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
CUSTOMER SUCCESS SPECIALIST - ECOMMERCE
MOVE Industries LLC —Lewistown, MT
- Full-time
- Mid-level
- High school diploma or GED
- 2 years
- Paid holidays
- Disability insurance
Customer Service Representatives
Pizza Hut —Lewistown, MT
- $14 - $16 an hour
- Full-time
- Maintenance
- Cash register
- Quick service & fast food restaurant
Quick Apply
Manager, Pharmacy Data Entry Operations
Knipper HEALTH —United States
- $75,000 - $85,000 a year
- Full-time
- Customer service
- Computer literacy
- HIPAA
- Paid parental leave
- Health insurance
8d

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Customer Service Rep

Central Montana Medical Center -
Lewistown, MT

Apply Now

Job Details

Full-time

Qualifications

Phone communication
Computer literacy
High school diploma or GED
Quality data entry
Client interaction via phone calls
Customer data entry

Full Job Description

Department Home Medical Equipment Services Exempt
Immediate Supervisor HME Manager Non-exempt
Supervisor next COO Workweek 40 hours
in line

POSITION SUMMARY
The Patient Billing & Customer Service Representative (CSR) is a non-clinical, front-line position that
provides comprehensive support to patients and respiratory therapists, focusing on durable medical equipment
(DME) orders, insurance billing, and ensuring high-quality customer service. This role involves direct
interaction with patients, assisting them with equipment orders, insurance verification, and resolving any
billing or service-related issues. The CSR also works closely with respiratory therapists to ensure patients
receive the appropriate equipment and care in a timely and efficient manner.
Continued employment and raises in this position are dependent upon Central Montana
Medical Center's fiscal viability and:
 Actions and communications that contribute to a team concept and create a
positive environment for all customers
 Acceptable performance of essential and all job duties.
 Continued improvement on the Bright Tree software system
 Must understand and follow MLN 8304 directives.
 Acceptable attendance record
 Accountability for safety to self, patients, visitors and all customers, and care of
equipment and building
 Adherence to departmental and facility policies and procedures, education
requirements, compliance monitoring and reporting, and CMMC Code of
Conduct
 Accountability for the consequences of own actions
 Physical and emotional ability to perform essential functions
 Acceptable background investigation results if required for position
Minimum Education, Experience, Licensure, Certification required:
EDUCATION: High school Degree of equivalent.
EXPERIENCE: Background in HME or other medical billing is preferred.

SKILLS: Experienced in customer service, billing systems, and accurate data entry. Strong
communicator with excellent phone etiquette and attention to detail. Organized and proficient with
computers and software.
ESSENTIAL FUNCTIONS/DUTIES:
(Must be able to perform with or without accommodation)
1 Patient Support & Education: Assist patients with durable medical equipment (DME) orders and

answer related questions. Educate patients on equipment usage, ensuring they understand
how to safely use the equipment. Ensure that the equipment provided is documented,
appropriate, and meets patient needs. Educate patients on the billing process, ensuring they
have a clear understanding of costs and charges.

2 Insurance & Billing Support: Verify insurance coverage and benefits for equipment and services,
including pre-authorizations when necessary. Understand and apply Medicare/Medicaid
regulations and how they relate to other insurance carriers to ensure compliance and proper
billing. Address and resolve billing and service-related issues, ensuring accurate billing
practices. Auditing, editing, and reviewing claims before confirmation to eliminate rejections,
resubmission, and follow-up problems.

Position: HME Billing/CSR

CUSTOMER SERVICE REPRESENTATIVE
3 Collaboration & Communication: Work closely with respiratory therapists to ensure appropriate

care and equipment is provided. Refer to respiratory therapists for clinical information or care
for patients. Utilize effective communication tools to interact with departments, physicians, and
customers in relation to DME product procurement and reimbursement. Keep the DME
manager aware of any problems or potential issues, ensuring smooth communication across
teams.

4 Documentation & Compliance: Maintain accurate patient records, ensuring compliance with
privacy regulations (e.g., HIPAA). Adhere strictly to CMMC’s patient confidentiality guidelines in
dealings with staff and the community. Understand and follow departmental policies and
procedures, including safety, environmental, and infection control standards.

4 Follow-Up & Tracking: Track order progress, following up on outstanding tasks or issues to
ensure timely resolution. Manage time effectively, being flexible and assist other staff members
during downtime.

5 Customer Service & Support: Provide high-quality customer service, addressing concerns
promptly and ensuring a positive experience for patients and their families. Resolve issues
promptly and efficiently to maintain high satisfaction levels.

6 Miscellaneous Duties: Be flexible and take on additional duties as requested or assigned.

Knowledge, Skills, Abilities:

Willingness to promote CMMC HME in a positive manner on and off the workplace.
Willingness: To assume additional duties when requested and to assist others when
indicated.
Ability to adapt to fluctuations in workload.
Ability to read, write, perform basic mathematical computations, and follow written and oral
directions.
Willingness to look for ways to improve patient care and promote cost effectiveness in doing so.
Ability to provide supervision to subordinates with tact and full assertiveness.
Ability to learn quickly various computer software programs.
Ability to anticipate the HME department's needs such as inventory or coming rules and
regulations.
Ability to work under timelines.
Judgement to seek guidance and direction from the coordinators or manager when needed, for
performance of duties and ability to recognize, establish and respond to priorities.
Communication skills to effectively relate to/with patients/customers, physician office staff, co-
workers, subordinates' families, and the public.
OCCUPATIONAL EXPOSURE for this position:

Category I Direct contact with blood or other bodily fluid to which
universal precautions apply

Category II Activity performed without blood/bodily fluids exposure, but
exposure may occur in emergency

Category III Task/activity does not ordinarily entail predictable
exposure to blood/bodily fluids

OTHER EXPOSURE for this position:
Radiation
Noise
Other (Specify)

Position: HME Billing/CSR

CUSTOMER SERVICE REPRESENTATIVE
PHYSICAL DEMANDS:
(Essential functions strength rating for position - see Job Analysis) Sedentary Exert up to 10# occasionally or negligible force frequently

Light Exert up to 20# occasionally, < 10# frequently or negligible
force constantly

Medium Exert up to 50# occasionally, up to 25# or up to 10#
constantly

Heavy Exert up to 100# occasionally, up to 50# frequently or up to
20# constantly

Very Heavy Exert > 100# occasionally, > 50# frequently or
> 20# constantly

Apply Now

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customer service representative jobs in lewistown mt

Customer Service Rep

Customer Service Associate I

CUSTOMER SUCCESS SPECIALIST - ECOMMERCE

Customer Service Representatives

Manager, Pharmacy Data Entry Operations

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