Top 430 Operations representative Jobs in Lexington, Ky

Customer Service Representative Tier 2
Helpware —Lexington, KY
- $21 an hour
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Mentoring
Quick Apply
14d
Service Center Clerk I
Estes Express Lines —Lexington, KY
- $20.50 - $22.75 an hour
- Full-time
- Computer literacy
- Pass drug screening
- Office
Commercial Construction Superintendent, Lexington
Churchill McGee —Lexington, KY
- Full-time
- Carpentry
- Construction site
- Ability to climb stairs
Quick Apply
Operational Excellence Engineer
Piramal Pharma Solutions —Lexington, KY
- Full-time
- Engineering
- 3 years
- Master's degree
Quick Apply
Sales Representative - Uncapped Commission
TQL —Lexington, KY
- $40,000 - $75,000 a year
- Full-time
- Customer service
- No experience needed
- Office
- Relocation assistance
- Health insurance
Quick Apply
Field Engineer
Thalle Construction Company —Kentucky
- Construction site
- 5 years
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Licensed Account Manager
Longevity Health —Lexington, KY
- Full-time
- Clean driving record
- Skilled nursing facility
- Nursing home
Quick Apply
Pharmacist
Rx relief —Lexington, KY
- $130,000 - $140,000 a year
- Full-time
- Clinic
- Presentation skills
- In-person
- Relocation assistance
- 401(k)
EXECUTIVE CHEF 1- University of Kentucky Greek House Chefs
GREEK HOUSE CHEFS INC —Lexington, KY
- $40,000 - $46,000 a year
- ServSafe
- English
- Ability to lift 50 pounds
Quick Apply
Service Technician - The Townhomes at Newtown Crossing
American Campus Communities —Lexington, KY
- Full-time
- Ability to lift 50 pounds
- Apartments
- Fair chance
- Paid parental leave
- Health savings account
Quick Apply
13d
Paving Crew - Operator
APM Paving —Lexington, KY
- $20 - $28 an hour
- Full-time
- Construction site
- Ability to walk for extended periods
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
Parts Inside Sales Representative
THERMAL EQUIPMENT SALES, INC —Lexington, KY
- $26 - $32 an hour
- Full-time
- Background check
- Research
- Forklift
- Disability insurance
- Health insurance
Quick Apply
Senior Maintenance Shift Technician - Indianapolis (Relocation Required)
Blue Polymers —Kentucky
- $35 - $42 an hour
- Full-time
- Microsoft Word
- English
- Forklift
Quick Apply
Automotive Business Consultant
Reynolds and Reynolds —Lexington, KY
- $60,000 - $80,000 a year
- Full-time
- Dealership
- 5 years
- High school diploma or GED
- Paid training
- Health savings account
Quick Apply
12d
Call Center Representative - Full Time - Winchester Operations
Peoples Exchange Bank —Winchester, KY
- $16.85 - $25.27 an hour
- Full-time
- Background check
- Computer literacy
- Pass drug screening
Quick Apply
Electronic Distribution Specialist
Corpay —Lexington, KY
- Full-time
- Customer service
- Research
- Mid-level
Quick Apply
12d
Medical Support Assistant (Advanced)
US Veterans Health Administration —Lexington, KY
- $47,779 - $62,112 a year
- Online Application
- Background check
- Pass drug screening
- No experience needed
- Paid parental leave
- Paid holidays
Library Associate I, Part-Time
Lexington Public Library —Lexington, KY
- From $16.16 an hour
- Part-time
- Computer literacy
- Windows
- High school diploma or GED
- Free parking
- Cell phone reimbursement
Quick Apply
13d
Negotiator
Corpay —Lexington, KY
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
6d
Pharmacy Delivery Driver - Hagyard Pharmacy
PetVet Care Centers —Lexington, KY
- $16.00 - $17.50 an hour
- 18 years or older
- Clean driving record
- Customer service
- Paid parental leave
- Health insurance
Quick Apply

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operations representative jobs near lexington, ky

Customer Service Representative Tier 2

Helpware -
Lexington, KY

Quick Apply

Job Details

Full-time
$21 an hour
14 days ago

Qualifications

Record keeping
Managing customer accounts
Customer communication
Customer returns handling
Account troubleshooting
Incident Escalation
Improving operational efficiency
Refund processing
Continuous improvement
Warranty issues management
Billing issue inquiries
Order issue resolution

Full Job Description

Customer Service Representative Tier 2

Location: Lexington, Danville, or Somerset, KY | Work Setup: Conditional remote

About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our US Team is growing and we're looking for experienced Sales Agents to join our Helpware team.

Position Overview:

The Tier 2 Customer Support Representative serves as the primary escalation point for complex customer service and order management concerns that require advanced troubleshooting and decision-making. This role is responsible for resolving escalated order, payment, refund, and return-related issues while ensuring compliance with client policies and service standards. The specialist collaborates closely with Tier 1 agents and Team Leads to drive resolution, improve processes, and enhance the overall customer experience through knowledge sharing and continuous improvement initiatives.

Specific Responsibilities:

Act as the primary escalation point for Tier 1 CX/Sales Support agents, handling advanced or complex customer and order issues.

Demonstrate expert-level understanding of the client's product catalog, pricing policy, and order/pre-authorization workflows to resolve escalated cases accurately.

Review and approve or deny out-of-policy RMA, refund, and credit requests escalated by Tier 1 agents, including swap-out program exceptions.

Resolve exception-heavy order scenarios, including pricing disputes, buyback/shipping adjustments, multi-location order discrepancies, and unresolved credit card pre-authorization issues.

Maintain full documentation of escalated interactions, root cause, and resolution in Salesforce and other supporting systems.

Partner with the Team Lead to identify recurring escalation themes and recommend process, training, or knowledge base improvements.

Escalate to the Team Lead only when an issue requires a judgment call beyond defined Tier 2 authority or needs coordination across the US/Philippines teams.

Contribute to FAQ, knowledge base, and escalation playbook content based on patterns observed in escalated cases.

Participate in calibration sessions to ensure consistent quality and resolution standards across tiers.

Other related tasks as assigned by the client or Helpware management.

Qualifications:

At least 2–4 years of experience in customer service, sales support, order management, or a related customer operations role, with experience handling escalations.

Proven experience resolving complex customer issues involving orders, payments, refunds, returns, or account management.

Experience using CRM platforms such as Salesforce; familiarity with ERP or order management systems is an advantage.

Strong understanding of order lifecycle management, credit card pre-authorizations, RMAs, refunds, credits, and pricing policies.

Excellent analytical, problem-solving, and decision-making skills with the ability to resolve exceptions independently within established guidelines.

Strong verbal and written communication skills, with the ability to manage difficult customer interactions professionally and empathetically.

Highly organized with exceptional attention to detail and the ability to document cases accurately.

Demonstrated ability to identify process gaps and recommend improvements to workflows, documentation, and knowledge resources.

Experience mentoring, coaching, or providing guidance to frontline agents is preferred.

Ability to collaborate effectively with cross-functional and global teams while managing multiple priorities in a fast-paced environment.

Quick Apply

Refine Your Search

operations representative jobs in lexington, ky

Customer Service Representative Tier 2

Service Center Clerk I

Commercial Construction Superintendent, Lexington

Operational Excellence Engineer

Sales Representative - Uncapped Commission

Field Engineer

Licensed Account Manager

Pharmacist

EXECUTIVE CHEF 1- University of Kentucky Greek House Chefs

Service Technician - The Townhomes at Newtown Crossing

Paving Crew - Operator

Parts Inside Sales Representative

Senior Maintenance Shift Technician - Indianapolis (Relocation Required)

Automotive Business Consultant

Call Center Representative - Full Time - Winchester Operations

Electronic Distribution Specialist

Medical Support Assistant (Advanced)

Library Associate I, Part-Time

Negotiator

Pharmacy Delivery Driver - Hagyard Pharmacy

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