Top 5 Front desk manager Jobs in Lexington, Va

Guest Service Representative
Hampton Inn Lexington —Lexington, VA
- $13 - $14 an hour
- Part-time
- Bilingual
- Background check
- Hospitality
- Employee discount
- Flexible schedule
Quick Apply
General Manager
KG Motel —Lexington, VA
- $75,000 - $85,000 a year
- Weekends as needed
- 3 years
- Ability to climb stairs
- Hotel
- Health insurance
- Paid time off
Quick Apply
14d
Hotel General Manager
KG Motel LLC —Lexington, VA
- $75,000 - $85,000 a year
- Weekends as needed
- Background check
- 3 years
- Ability to climb stairs
- Health insurance
- Paid time off
Quick Apply
Operations Manager
KG Motel LLC —Lexington, VA
- $50,000 - $60,000 a year
- Weekends as needed
- Background check
- Bar
- Sales
- Health insurance
- Paid time off
Quick Apply
14d
Operations Manager
KG Motel —Lexington, VA
- $50,000 - $60,000 a year
- Weekends as needed
- Bar
- Writing skills
- English
- Health insurance
- Paid time off
Quick Apply
14d

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Guest Service Representative

Hampton Inn Lexington -
Lexington, VA

Quick Apply

Job Details

Part-time
$13 - $14 an hour

Benefits

Employee discount
Flexible schedule

Qualifications

Bilingual
Hospitality
Customer communication
Phone answering
Multilingual
Customer service
Microsoft Office
Hotel experience

Full Job Description

At the Hampton Inn Lexington, we are seeking a Guest Service Representative to join our award winning, amazing team. We are looking for candidates with personality, dedication, patience and motivation. This is a very important role in our hotel that starts with a wonderful first impression for our guests and ends with a magnificent stay at our property.

Please see below for an overall job description. We would love to have you as part of our team!

Job Title: Guest Service Representative
Department: Front Office
Reports To: Assistant General Manager/General Manager

GENERAL: To serve guests while providing the highest level of service possible in an efficient, courteous and professional manner by following our standards of aggressive hospitality and adhering to guidelines and procedures.

DUTIES AND RESPONSIBILITIES:

· Operate PMS system

· Ensure proper cash handling at all times

· Check in guests following standard

o Be sure to share all relevant information to a guest (ie housekeeping schedule, billing procedures, hotel policy information, pet policy, etc.)

· Check out guests following standard and reviewing bill prior to completion

· Utilize the FACT model when interacting with a guest

· Utilize the HEART model when responding to a guest concern

· Follow the Guest Service Recovery model to take action to a guest concern

· Perform guest room assignments and accommodate special requests

· Be knowledgeable about the Hilton Honors Rewards program

· Answer the phones according to proper call script and within 3 rings

· Know how to handle safe deposit requests

· Handle mail, packages, fax and messages properly and in a confidential manner

· Ensure the cleanliness of the front desk, back office, and lobby area at all times

o Utilize spare time for cleaning and keep computer equipment clean

· Assist fellow associates in their jobs to ensure that all jobs are done in a timely manner

· Be familiar with the AM, PM and Night Audit checklists

· Must be able to work independently

· Over communicate information among other departments and fellow associates

· Complete property walk-throughs on a consistent basis through shift to:

o Maintain the safety and security of the property

o Maintain the cleanliness of the property

· Carry out all reasonable requests by that of a guest or supervisor

· Assist with the breakfast and social functions as relevant

· Maintain the appearance of the Suite Shop by stocking and cleaning

· Set the next shift up to succeed by having already reviewed arrivals and providing them the appropriate information they need in the Pre Shift and the communication binder

· Maintain an accurate Inventory and utilize Inventory Control Procedures

· Be aware of current sell strategies, no walk rate, upcoming special events, etc.

· Know emergency procedures and be ready to act at anytime

· Attend any mandatory training and or meetings as scheduled

GENERAL RESPONSIBILITIES:

· Report to work on time with proper uniform, including name tag. Personal appearance must comply with the standard of the hotel

· Be informed about daily operations

· Must be able to lift 50lbs or more on occasion

· Must be able to bend, stoop, carry and climb on daily basis.

· Check with your immediate supervisor for additional information

· Have knowledge about sales strategy, packages, promotions, discounts, groups and know how to handle these and how they relate to other departments

· Develop a thorough knowledge of the products, including hotel rooms, type of rooms, amenities, services of hotel, etc.

· Develop knowledge about frequent guests and their special requests and needs

· Be familiar with cultural differences in order to meet all different customer needs

· Be able to work according to budget; keep constant eye on staffing level and control costs

· Be knowledgeable about etiquette and protocols

· Be familiar with all emergency plans and be able to act upon them

· Use your PMS password with discretion; always log off terminal when not working

· Have a good knowledge about the city and local attractions

· Report any unusual occurrences immediately to the Assistant General Manager

· At all times strive to represent Hilton in the most professional, courteous manner

· Other duties as assigned

SAFETY AWARENESS:

Maintain safety by adhering to safety policies; be responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors and in congested areas. Ensure that proper safety instructions are given before operating any equipment.

Job Type: Part-time

Pay: $13.00 - $14.00 per hour

Expected hours: 12.0 – 16.0 per week

Benefits:

Employee discount
Flexible schedule

Work Location: In person

Quick Apply

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front desk manager jobs in lexington, va

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