Who We Are
We’ve been treating pain effectively through minimally invasive techniques since 1992. At American Pain Consortium (APC), our mission is to empower our providers, including board-certified pain management physicians, with exceptional patient care. We are driven to deliver a national platform for like-minded interventional pain providers seeking to help patients find symptom relief and lead a better quality of life. We invest in the people, processes, systems, credentials, and facilities that consistently yield exceptional medical, operational, and financial outcomes. Our footprint includes clinic and ambulatory surgery centers throughout Indiana and Ohio.
As an employer, we help our team to reach their maximum professional potential and create an environment conducive to our shared success. Our “why” centers around our 7 inspirations: the pursuit of excellence, empathy in everything we do, a culture of collaboration, open communication, creating a space for belonging, and ongoing innovation, which yields the result of bringing value.
What do we do?
Our goal at American Pain Consortium is to support our clinics that help patients seeking relief from pain, numbness, and tingling sensations that are often related to neuropathic pain or neuropathy, among many other forms of chronic pain. Even patients who have tried other pain treatments without success often benefit significantly from safe, effective treatment at American Pain Consortium. Our clinical multidisciplinary approach to care delivers the correct intervention to every patient, every time through various pain management procedures including injections, open surgical cases with general anesthesia, physical therapy, and psychological services. Our Providers focus on helping individuals improve functionality to restore a more meaningful lifestyle.
APC values individuals with a strong work-ethic, embracing why they want to serve in the healthcare industry while maintaining a work, family, and life balance. APC is seeking an individual who is eager to learn, develop, and grow and help us contribute to our overall mission to empower Providers to deliver exceptional patient care.
Job Summary
The Clinic Access Specialist assists in various clerical and other duties in our patient-centered facility by scheduling patients for follow-up care, answering the phone and triaging calls, routing to the appropriate area, greeting patients and visitors, entering patient demographic and insurance information into the Electronic Medical Record (EMR), and scanning patient documentation into the chart, customer service, and empathetic care to the incoming patient population.
Essential Duties & Responsibilities
- Check-in, check-out, and complete registration for each patient according to service being performed and location of care.
- Check out patients at the end of their appointments and schedule return visits
- Resolve patient accounts providing patients with financial clearance options including partial payments, payment options, and financial assistance. Properly receipt patient payments and maintain drawer.
- Complete items of acknowledgement of patient responsibility or Advance Beneficiary Notice of Noncoverage (ABN) form. Refer patients to Financial Counseling when need is identified for financial screening.
- Ensure departmental compliance of entering correct data into the appropriate systems for standard workflow documentation.
- Verify each patient completes applicable paperwork correctly. Accurately aid and educate patients in completing any forms needed for the visit such as New Patient, consents, ROI forms, etc. Obtain signature and explain on all applicable forms for every patient or their representative.
- Obtain and scan all insurance cards, Government issued Photo ID accurately matching legal name and perform Quality Check on each scanned image for legibility.
- Accurately verify patient insurances and meets organizational standard.
- Accurately identifies all insurances, including workers compensation and accident liability.
- Verify and asks appropriate questions to determine primary and secondary liability orders for all third-party payers.
- Perform pre-service duties related to scheduled procedures and communicate directly with patients and providers on any procedure specific instructions, education, and/or requirements.
- Deliver a positive patient experience in all encounters. Provide instruction to patients on preparation of documents needed and expectations for visit. Act as a patient/physician liaison for other patient needs and questions. Perform any written or verbal communication necessary to exchange information with designated contacts internally and externally promoting effective working relationships.
- Distribute appointment details and other applicable documentation to appropriate staff such as Pre-certification, Physical Therapy, Billing, physicians, MRI, and other clinical or administrative teams as needed.
- Send referrals to outside physicians and facilities for patients, including any pertinent medical records that may be needed.
- Answer phone lines applicable to the office, triages effectively, and dispatches to the appropriate areas
- Demonstrate proficiency in scheduling processes and effectively utilize enterprise-wide scheduling software to ensure accuracy and efficiency.
- Schedule multiple services throughout the organization’s entities while balancing departmental resources, utilization requirements, and addressing physician/patient requests or needs.
- Stay up to date with required documentation for clinical research participation. Coordinates with physician and applicable patients as necessary to gather required information and report it appropriately to the clinical research group.
- Aid in the closure of the front office daily.
- Other duties as assigned
Minimum Qualifications
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
Education and/or Experience Requirements
- Experience with check in, scheduling, and check out functions within the Healthcare Industry preferred
- Experience with an EMR system a plus.
- High school diploma
Competencies
To perform the job successfully, an individual should demonstrate the following, which is included, but not limited, to:
- Problem Solving | Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Project Management | Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget.
- Customer Service | Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
Physical Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Standing and/or walking 30% of time
- Sitting 70% of the time
- Occasional lifting, stooping, kneeling, crouching, and reaching.
Supervisory Responsibilities
This position has no supervisory responsibilities
Benefits (Work Perks)
Included for all full-time positions
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Paid Holidays
- Matching 401K plan
- Other
Equal Employment Opportunity
American Pain Consortium Management, its affiliates, and subsidiaries are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Application Question(s):
- What are your salary expectations?
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Lexington, KY 40503 (Required)
Work Location: In person
