Summary/Objective
The General Manager (GM) provides day-to-day leadership and strategic direction for the hotel. This role requires maximizing sales and revenue and driving overall financial returns, while overseeing all operations, including accounting, sales, and guest service. The GM is also responsible for developing team members, ensuring execution of brand standards, and building local brand awareness.
We have properties throughout Kentucky and some in Ohio.
Essential Functions
People & Team Leadership
- Oversee all personnel, conducting regular evaluations, and recommending or executing HR actions in accordance with company policies.
- Establish performance and development goals for team members, providing regular coaching, mentoring, and feedback to enhance performance.
- Develop and monitor programs and initiatives, including succession planning, to increase team engagement and ensure future bench strength.
- Organize activities and assign responsibilities to employees to ensure overall productivity.
Financial Management & Sales
- Prepare annual capital, cash flow, and sales and marketing plans to accurately forecast budgets.
- Analyze financials to drive revenues, future profitability, and maximum return on investment.
- Partake in financial activities, including establishing room rates, setting budgets, collecting payments, and controlling expenses.
- Use distribution channels and technology platforms to drive revenue and maximize market share.
- Lead capital plans and asset management initiatives, including working with owners to maintain or improve the property’s market leadership position.
Guest Experience, Brand & Responsible Business
- Drive improvement in guest satisfaction goals by establishing and implementing services that meet or exceed guest expectations.
- Resolve issues regarding hotel services, amenities, and policies.
- Create and apply a marketing strategy to promote services; demonstrate brand citizenship by maintaining compliance with all required brand and service standards.
- Act as the public relations representative to raise local community and brand awareness; coordinate with external parties (suppliers, agencies, etc.).
- Ensure a safe and secure environment for guests, colleagues, and hotel assets. Develop and carry out action plans to reduce the hotel’s carbon footprint.
- Perform necessary operational duties as assigned, including serving as manager on duty, welcoming and registering guests, and evaluating hotel performance to ensure compliance with health and safety rules.
Competencies
- Asset Management
- Service Focused
- Branding & Marketing
- Community Relations
- Operational Execution
- Strategic Leadership & Operations
- Financial Performance & Sales
- Asset Management & Projects
- Talent & Team Development
- Compliance & Risk Management
Supervisory Responsibility
This position oversees all hotel personnel and Department Heads.
Work Environment
Work is generally performed within an office environment, with standard office equipment available such as computers,
desks, chairs, printers, fax machines, and telephones.
Internal/External Contacts
Daily interactions with clients and/or their representatives, and the general public.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to read, understand, and speak local language(s).
The employee is frequently required to sit; use hands to finger, handle or feel; and reach with hands and arms.
The employee is required to sit, stand, walk, stoop, kneel, crawl, crouch, climb, or balance at all times to cover all various needs and positions of the hotel. The employee must be able to stand for 5-12 hours at a time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work frequently include nights, weekends, and unpredictable hours.
Travel
Occasional travel may be required for corporate meetings, training sessions, and market analysis within the region.
Education and Training
- Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration
Experience
- Five to ten years of prior hotel management experience, or equivalent combination of education and experience.
- Experience required may vary based on size and complexity of operation.
Specialized, Technical and Administrative Knowledge
- Deep understanding of core hotel systems (PMS, POS, HVAC, Maintenance).
- Expertise in hospitality accounting, HR laws, OSHA standards, and regulatory compliance.
- Proficiency in distribution channels (OTAs, GDS) and revenue management platforms.
EEO Statement
The Company provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law
