COMPANY OVERVIEW
UTS Systems, LLC (www.uts-systems.com) is a manufacturer and leading provider of highly engineered tactical shelter systems and similar expeditionary assets and accessories for U.S. military and government agencies. It is our goal to network with, and hire, the best and the brightest talent to be at the forefront of manufacturing and supply chain capabilities. Developing and participating in an engaged culture is of paramount importance to us at UTS.
OPPORTUNITY
UTS Systems, LLC is currently seeking applicants for the Desktop Support Analyst position located at our headquarters in Fairfield, VA. This is an on-site position that will report directly to the IT Manager. The Company maintains four facilities: one in Fairfield, VA, one in Waynesboro, VA, one in Fort Walton Beach, FL, and one in Massillon, Ohio.
JOB DESCRIPTION
The Desktop Support Analyst will be responsible for supporting the day-to-day operation of multiple information systems and hardware devices for our business. This position will require limited on-call availability. Responsibilities include maintaining computer-related equipment; providing desktop support to staff across the organization; and providing on-site troubleshooting when required.
This is a hands-on position with the following responsibilities:
- Install and maintain computer-related equipment.
- Provide computer support for all office locations via telephone, email, remote administration, and face-to-face contact.
- Support company data backup policies.
- Review help desk tickets for content, proper routing, first-call resolution, problem detection, and timely closure.
- Support and enroll end-user devices in the Mobile Device Management (MDM) platform and assist with device configuration and compliance.
- Follow all information systems related to operational processes and procedures.
- Adhere to cybersecurity policies and procedures.
- Adhere to ISO/NIST policies and procedures.
- Provide after-hours support as needed.
- Limited travel may be required to each of the Company's facilities to support operations.
QUALIFICATIONS
The ideal candidate will have a demonstrated track record of success in progressive information technology roles, including knowledge of:
- Desktop support and systems administration in a Windows environment.
- Familiarity with Mobile Device Management (MDM) platforms.
- Analyzing information and problem-solving skills.
- Excellent verbal and written communication skills.
- Strong problem-solving and customer service skills.
- Proficient in Microsoft Office Suite or related software.
- Excellent organizational skills and attention to detail.
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
