Top 10589 Billing manager Jobs in Lilburn Ga

Call Center Operations Manager
Chen Plumbing —Norcross, GA
- $70,000 - $90,000 a year
- Full-time
- Mid-level
- Recruiting
- In-person
- Paid holidays
- Health insurance
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14d
Fleet Manager
JY CARRIERS LLC —Atlanta, GA
- $1,400 a week
- Full-time
- CDL A
- Mid-level
- Organizational skills
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Printing Manager
Graphic Packaging International, Inc. —Stone Mountain, GA
- $97,200 - $129,600 a year
- High school diploma or GED
- Assembly
- Organizational skills
9d
Transportation Manager
Swift Transportation —Decatur, GA
- $55,000 - $60,000 a year
- Full-time
- Mid-level
- Children
- US work authorization
- Paid training
- Employee stock purchase plan
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Transportation Manager
General Wholesale Company —Atlanta, GA
- $65,000 - $75,000 a year
- Full-time
- Management
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
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Business Office Manager (BOM)
Skilled Nursing Facility in Snellville, GA —Snellville, GA
- Full-time
- Mid-level
- Office
- 1 year
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Office Manager
Micheals Asphalt Paving Company —Chamblee, GA
- $50,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Construction experience
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9d
Operations Manager
Tip Top Food Group —Atlanta, GA
- From $40 an hour
- Part-time
- Hybrid work
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
13d
Operations Manager(E-commerce)
AlterCall —Atlanta, GA
- $80,000 - $90,000 a year
- Full-time
- Mid-level
- In-person
- Teaching
- Health insurance
- Paid time off
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Admin Billing Specialist
Bigham Cable Construction, Inc. —Grayson, GA
- Monday to Friday
- Mid-level
- Office
- High school diploma or GED
- Employee stock purchase plan
- Paid holidays
Quick Apply
13d
Production Manager
IPA - Innovative Product Achievements —Duluth, GA
- $115,000 - $128,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Analysis skills
- Paid parental leave
- Health savings account
7d
Property Manager
RAM Partners, LLC —Atlanta, GA
- $85,000 - $90,000 a year
- Weekends as needed
- Microsoft Excel
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
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Assistant Manager (Non Exempt)
PDS Health —Buford, GA
- $23.50 - $32.75 an hour
- Full-time
- Dental office
- Computer literacy
- Local
- Health insurance
- Dental insurance
7d
Billing and Accounts Receivable Manager - Key Accounts
Schindler —Atlanta, GA
- Supervising experience
- 1 year
- Senior level
- Health insurance
- Dental insurance
Client Onboarding Manager
Connecteam —Atlanta, GA
- $90,000 a year
- Remote
- Mid-level
- Organizational skills
- 2 years
- Health insurance
- Dental insurance
Quick Apply
Manager, Payments Ops Analytics
Corpay —Norcross, GA
- Full-time
- Computer science
- Computer Science
- Office
- Health insurance
- Dental insurance
Quick Apply
9h
Manager - Hospital Billing
Huron Managed Services LLC —Atlanta, GA
- $80,000 - $109,000 a year
- Full-time
- 6 years
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Quick Apply
10d
Patient Engagement Senior Manager
Emory Healthcare —Decatur, GA
- $45.51 - $55.45 an hour
- Full-time
- Management
- Mid-level
- 3 years
- Wellness program
- Health insurance
1d
Customer Service Specialist II
City Of Roswell —Roswell, GA
- $23.64 - $30.72 an hour
- Full-time
- Writing skills
- Research
- Mid-level
Quick Apply
Office Manager for Restoration Company
AdvantaClean of Norcross and Buford —Norcross, GA
- $45,000 - $55,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Administrative experience
- 401(k)
- Family leave
Quick Apply

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Call Center Operations Manager

Chen Plumbing -
Norcross, GA

Quick Apply

Job Details

Full-time
$70,000 - $90,000 a year
14 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount
Paid sick time

Qualifications

Interpersonal skills
Team development
Hiring
Recruiting
Call center management

Full Job Description

About the Role

Chen Plumbing has served the Atlanta area since 1998. We're a family-run company with a strong team culture, and the call center is the front door to everything we do. This role owns that front door.

The Call Center Manager is responsible for the performance, coaching, and daily operations of the CSR/Dispatch team. This person makes sure every call and text is handled well, every job gets booked and dispatched correctly, and the team hits its numbers week after week. This is a leadership role, not an individual contributor role. Success is measured by team performance, not personal call volume.

What You'll Do

Team Leadership

Manage day-to-day performance of CSRs and Dispatchers
Run regular one-on-ones and team meetings
Coach using curbside coaching methods (I explain it / you explain it / I do it / you do it)
Handle escalations, scheduling conflicts, and performance issues
Support hiring, onboarding, and training for new CSR/Dispatch hires

Operational Oversight

Monitor call handling, booking rates, and dispatch efficiency in real time
Ensure the daily schedule board stays organized and technicians stay productive
Step in to cover calls or dispatch during call-outs or volume spikes
Maintain and improve CSR/Dispatch SOPs and scripts
Ensure ServiceTitan job tagging, notes, and data entry meet company standards

Performance & Reporting

Track and report on team KPIs (booking rate, answer rate, NPS response rate, CEC action taken %)
Deliver weekly NPS and call-handling reports to leadership
Identify trends in missed opportunities, cancellations, or customer complaints
Use call recordings and quality reviews to identify coaching opportunities

Culture & Standards

Reinforce Chen Plumbing's core values: Pursue Excellence, Do The Right Thing, Team Player, Coachable, Ownership
Keep morale high through recognition, competitions, and clear communication
Ensure the team represents the brand professionally on every call

What We're Looking For

2+ years in a call center, dispatch, or customer service leadership role
Home services experience strongly preferred (plumbing, HVAC, electrical, etc.)
Proven ability to coach and develop a team, not just manage tasks
Comfortable reading performance data and turning it into action
Calm under pressure, especially during high call volume or staffing gaps
Strong written and verbal communication
Experience with ServiceTitan or similar field service software is a plus
Reliable, in-office, hands-on leadership style (this is not a remote role)

What Success Looks Like (First 90 Days)

Fully understands current CSR/Dispatch workflows, scripts, and SOPs
Has one-on-ones established with every team member
Delivering accurate weekly NPS and call-handling reports without oversight
Has identified at least one process improvement or training gap and acted on it

What We Offer

Competitive salary
Health insurance
401(k) with company match
PTO, paid sick days, paid holidays
Yearly Christmas party
Bonuses tied to team performance
Family-run company with a strong team culture
Real growth path as the company scales

Pay: $70,000.00 - $90,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Application Question(s):

What are you looking to leave your current job?
Tell me about a specific time you had to manage a difficult employee performance issue, someone who wasn't meeting expectations or was causing friction on the team. What was the situation, what did you do, and what was the outcome?

Work Location: In person

Quick Apply

Refine Your Search

billing manager jobs in lilburn ga

Call Center Operations Manager

Fleet Manager

Printing Manager

Transportation Manager

Transportation Manager

Business Office Manager (BOM)

Office Manager

Operations Manager

Operations Manager(E-commerce)

Admin Billing Specialist

Production Manager

Property Manager

Assistant Manager (Non Exempt)

Billing and Accounts Receivable Manager - Key Accounts

Client Onboarding Manager

Manager, Payments Ops Analytics

Manager - Hospital Billing

Patient Engagement Senior Manager

Customer Service Specialist II

Office Manager for Restoration Company

I want to receive the latest job alert for billing manager in lilburn ga

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