Top 14 Technical support occupations Jobs in Lima, Oh

Desktop Support Technician
HCL Technologies Limited - Business Services —Lima, OH
- $42,000 - $68,000 a year
- Email
- Background check
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Quick Apply
Technical Support Agent
CORA Physical Therapy —Lima, OH
- $21 an hour
- Hybrid work
- Mid-level
- High school diploma or GED
- Computer networking
- Paid holidays
- Disability insurance
Quick Apply
Helpdesk Technican
052&&Polarson Inc GG —Lima, OH
- Word processing
- Entry level
Quick Apply
Analyst, IT, Lima
PCS Nitrogen Ohio LP —Lima, OH
- $78,900 - $146,400 a year
- Full-time
- Background check
- Computer science
- Azure
- Paid holidays
- Health insurance
9d
IT Technician
JTDMH —Saint Marys, OH
- Full-time
- Hospital
- Computer literacy
- Research
Quick Apply
8d
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply
8d

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Technical Support Agent
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Desktop Support Technician

HCL Technologies Limited - Business Services -
Lima, OH

Quick Apply

Job Details

Full-time
$42,000 - $68,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance

Qualifications

Desktop computer repair
Field service equipment repair
Mobile device support
Microsoft Excel
Microsoft Outlook
Laptop (troubleshooting support)
Hardware maintenance
Windows
User training (technical support)
Driver's License
On-site repair services (office equipment)
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Remote access software
Desktop applications
Computer networking
Telecommunication
macOS
IT
Video conferences (communication methods)
Desktop administration
Teaching
Mobile devices

Full Job Description

Job Duties

· Provide direct Face-to-Face world class end user support experience with an emphasis on quality resolutions

· Help improve end user’s productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities

· Provide hardware break/fix support and warranty support for current desktop, laptop, tablets and workstation devices

· Provide operating system and application support to diagnose and resolve unique, non-recurring problems

· Reimage systems as required

· Identifies potential escalations and proactively alerts management as needed.

· Partners, as required, with other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified

· Recommend and/or performs upgrades on systems

· Work with procurement staff to purchase hardware and software

· Complete installation and testing of computers and peripherals within established standards and guidelines

· Provide basic support for mobile devices and printers

· Provide primary support to executive users

· Provide equipment move services

· Ensures configuration and inventory management database entries are complete and accurate

· Provides time / resource estimates for assigned tasks including time tracking activities

· Local travel as needed

· Perform other duties as assigned

Requirements

· Must possess a professional demeanor and strong customer service/consulting/training skills

· Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area

· Basic understanding of networks, Intel servers and telecoms

· Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets

· Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)

· Strong Microsoft operating system troubleshooting skills

· Strong macOS operating system (Big Sur & above) troubleshooting skills

· Strong problem solving and critical thinking skills

· Strong written and verbal communication skills

· Must be self-motivated and the ability to work independently with minimal supervision

· Must have excellent time management skills

· Must be detail and process oriented

· Ability to walk long distances across large facilities

· Must be able to pass a background security check

· Valid driver’s license and reliable transportation

What will make a candidate stand out

· Experience with ticketing systems (Service Now, Smart IT, IT connect etc.)

· Experience working with executives

· Certifications: Hardware such as A+ or equivalent, Microsoft – MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP

· Experience performing remote control of PCs and video conferencing knowledge

· SCCM experience

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Pay: $42,000.00 - $68,000.00 per year

Benefits:

401(k)
Dental insurance

Work Location: On the road

Quick Apply

Refine Your Search

technical support occupations jobs in lima, oh

Desktop Support Technician

Technical Support Agent

Helpdesk Technican

Analyst, IT, Lima

IT Technician

Construction Technical Specialist - Autodesk FORMA ( ACC )

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