Volunteer Experience Specialist
Empower volunteers and build strong community connections for girls.
Location: Central Region - Lima. This position is based out of our Lima Girl Scout Center located at 1870. W. Robb Avenue Lima, OH 45805.
Assigned Regional Service Areas: : This role is located within our central region and assigned to the Lima, Ohio area serving Van Wert, Auglaize and Mercer and Western Allen counties.
At Girl Scouts of Western Ohio, we believe every girl deserves a place to grow, lead and thrive. As a Volunteer Experience Specialist, you'll play a critical role in making that possible by ensuring volunteers and members have an outstanding experience that keeps them coming back year after year. Focused on retention and member renewal, this role is about relationships. You'll serve as the go-to partner for new and returning volunteers in your assigned service area, offering personalized coaching, resources and support to help them feel confident, connected and be successful. This role is a key driver in sustaining a strong, vibrant Girl Scout community. This role works in close partnership with our recruitment team, ensuring that once a member joins, they stay engaged through a consistent, high-quality experience that inspires them to continue the journey. The ideal candidate will be passionate about volunteer engagement, relationship building and creating lasting impact.
This role is a great fit if you:
- Enjoy being out in the community, supporting volunteers and building local relationships, not sitting behind a desk
- Are motivated by clear goals and measurable impact, especially around volunteer engagement, retention, and program quality.
- Like building relationships and coaching others, helping volunteers feel confident and successful in their roles
- Thrive in a team‑based, performance‑oriented environment, working in close partnership with a paired Recruitment Specialist partner for your assigned service area.
- Want work experience that translates into future careers in community engagement, volunteer management, nonprofit leadership, program coordination or training.
Essential Functions
- Drive membership growth in assigned communities by developing and implementing comprehensive retention plans for girls/ adults in troops using a variety of strategies including volunteer education, modeling troop leadership and ensuring programmatic activities for girls.
- Analyze membership gaps throughout the year to readjust plans as necessary to meet grade level and demographic goals.
- Recruit, train and provide ongoing support to administrative volunteers to increase functioning level of assigned communities.
- Implement the components of volunteer program management with troop leaders and administrative volunteers to ensure they are prepared to deliver the Girl Scout program, providing excellent support and customer service.
- Develop and implement a comprehensive community plan in partnership with administrative volunteers for each assigned community that engages and prepares volunteers, caregivers and community organizations to provide girls with a high-quality progressive Girl Scout Leadership Experience.
- Provide support to Council strategic initiatives including recruitment, product program, outreach and outdoor program/camp.
In this role, you’ll build highly transferable experience in public speaking and facilitation, community engagement, relationship management, event/project planning, and marketing/communications all while supporting volunteers who deliver life-changing experiences for girls. You’ll strengthen your ability to influence, coach and support volunteers and manage multiple priorities in a fast-moving, people-centered environment.
Skills you’ll build through real work:
- Public speaking & facilitation: lead volunteer conversations, trainings, and community-facing meetings with confidence and clarity.
- Community engagement & partnership-building: network and collaborate with community groups to increase Girl Scouts visibility and engagement.
- Volunteer program management: recruit, train, and coach volunteers; support new and returning leaders to deliver a great experience.
- Marketing & communications: communicate program opportunities and guide volunteers/caregivers through next steps with strong written and verbal messaging.
- Event & project planning: support school and community initiatives and events, coordinate details, and follow through on action plans.
- Administrative & data organization: juggle schedules, documentation, and follow-up to keep volunteers supported and on track
Position Details
This is a full-time, non-exempt position. The days of work are primarily Monday through Friday, but evening work is frequent and occasional weekend work may be required. Hours of work will vary, depending on support required by service units and time of year. Work schedules are flexible and will require evenings and weekends with the opportunity to flex time during the week to accommodate commitments outside of the standard work week. This position is eligible for approved overtime.
Travel
This is an “in the field” community-based position requiring regular travel to assigned geographic areas of the council. Local service unit travel will be on a frequent basis; all business-related miles are eligible for mileage reimbursement.
Required Education & Experience
- High school diploma or equivalent required; additional education or relevant experience welcomed.
- A combination of education, training, and hands‑on experience that demonstrates the ability to succeed in a community‑based, relationship‑driven role
- Experience engaging, supporting, or coaching volunteers, customers, members, or community partners
- Experience in recruitment, outreach, sales, or goal‑driven engagement (preferred)
- Experience working in the community, including school partnerships, family engagement, or community‑based outreach
- Comfortable using technology to stay organized, including Microsoft Office and project management tools.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. We value our employees’ time and efforts.
Compensation & Benefits
This full-time, hourly position is compensated at $19.25/hour (about $40,000.00 annually) and offers a generous health and wellbeing benefits package. This position is also eligible for career path compensation increases/leveling based on knowledge, skill and performance in the role.
How We Support You:
- Opportunities to build new skills and grow your career
- A supportive, learning‑focused environment with ongoing development
- Flexibility for work/life balance
- Hybrid work option following the training period
- Comprehensive benefits including medical, dental, vision, accident, life insurance, and more
- 401(k) with 100% company match up to 5% of salary
- Annual paid Winter Break from December 25 – January 1
- 12 days of paid vacation and 6 days of paid sick time
- A high‑achieving, fun team with a casual dress code
Our Commitment to Diversity, Equity, Inclusion, and Belonging (DEIB)
We are proud to be an equal opportunity employer dedicated to pursuing and hiring a diverse workforce and are committed to creating an inclusive environment for all. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. GSWO is an EEO/Minority/Female/Disability/Veteran employer.
