Top 35 Call center representative Jobs in Lincoln, Ne

Solutions Center Call Representative
West Gate Bank —Lincoln, NE
- From $18.50 an hour
- Weekends as needed
- Background check
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Bilingual Customer Service Representative - Call Center
Express Employment Professionals Lincoln —Lincoln, NE
- $19.50 an hour
- Temporary
- Spanish
- Computer literacy
- Medical office experience
- Disability insurance
- Health insurance
Quick Apply
Call Center - Contact Center Associate I
Innovative Blood Resources —Lincoln, NE
- $17.33 an hour
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Basic math
- Health insurance
- Dental insurance
Computer Sales & Customer Service Rep - Online - 4 Day Work Week
XOTIC PC —Lincoln, NE
- $17.00 - $19.50 an hour
- Email
- 18 years or older
- High school diploma or GED
- Typing
- Health insurance
- Dental insurance
Quick Apply
Technical Support Specialist (1st and 2nd shift)
ALLO Communications LLC —Lincoln, NE
- $19 - $21 an hour
- Full-time
- Hybrid work
- Hospitality
- Computer literacy
- No high school diploma
- Health savings account
- Health insurance
Quick Apply
1d
Outbound B2B Sales Representative – Simulation Systems
XOTIC PC —Lincoln, NE
- $20 - $25 an hour
- Part-time
- Hybrid work
- Mid-level
- Dental insurance
- 401(k)
Quick Apply
Telemarketer - State Farm Agent Team Member
Drew Edmond - State Farm Agent —Lincoln, NE
- $50,000 a year
- Full-time
- Communication skills
- Entry level
Quick Apply
Proceed Finance Customer Care Specialist
Security First Bank —Lincoln, NE
- Online Application
- Research
- Office
- High school diploma or GED
Quick Apply
Promotions Representative (On-Call - Swing Shift) - Lincoln
WarHorse Casino —Lincoln, NE
- $19.10 an hour
- Weekends as needed
- High school diploma or GED
- Ability to lift 50 pounds
- Driver's License
10d
IT Support Center Analyst
RB Global —Lincoln, NE
- $25.18 - $31.47 an hour
- Overtime
- Research
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
2d
Promotions Representative (On-Call - Swing Shift) - Lincoln
Ho-Chunk, Inc. —Lincoln, NE
- $19.10 an hour
- Weekends as needed
- High school diploma or GED
- Ability to lift 50 pounds
- Driver's License
10d

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Solutions Center Call Representative
West Gate Bank —Lincoln, NE
Assist customers with routine account-related requests such as: funds transfers, electronic funds transfers (EFTs), stop payments, inquiries about bank deposit…
From $18.50 an hour
Quick Apply
Bilingual Customer Service Representative - Call Center
Express Employment Professionals Lincoln —Lincoln, NE
As a Bilingual Customer Service Representative, you will handle 60-80 calls each day, assisting customers with inquiries related to their insurance policies.
$19.50 an hour
Quick Apply

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Solutions Center Call Representative

West Gate Bank -
Lincoln, NE

Quick Apply

Job Details

Full-time
From $18.50 an hour

Benefits

Health insurance
Dental insurance
401(k)
On-the-job training
Vision insurance
401(k) matching
Referral program

Qualifications

Live chat
Computer operation
Financial sales
Basic math
Windows
Cross-selling
Desktop applications
Typing

Full Job Description

HOURS OF WORK:

Full-Time, Monday through Friday: 9:00 a.m. to 6:00 p.m.; up to three (3) Saturdays per month, 8:00 a.m. to 12:00 p.m.

Location:

6003 Old Cheney Road, Lincoln, NE 68516

DESCRIPTION:

Solutions Center Call Representatives respond to customer inquiries via telephone for deposit customers and mortgage loan borowers. Representatives are responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of bank products and programs.

ROLES AND RESPONSIBILITIES:

Assist customers with routine account-related requests such as: funds transfers, electronic funds transfers (EFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions and inquiries about funds availability.
Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
Research customer questions regarding electronic funds transfers and initiate affidavits when appropriate.
Assist customers via the bank's online chat system.
Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards. These items include, but not limited to, new accounts, debit cards, overdraft privilege, online and mobile banking and mortgage services.
Update the system with messages regarding ATM/debit cards and service charges.
Perform customer requested research, including printing statement and check copies.
Input, maintain and/ or delete ATM and debit cards within system.
Monitor the invalid address report and attempt to track down customers and obtain updated information.
Document and track all call details and follow up work.
Cross train on tasks performed by other team members.
Perform close of day processes assigned to the department
Perform other duties as assigned which could include on or off phone tasks.

EDUCATION and/or EXPERIENCE:

Previous call center or customer service experience helpful.
Previous experience with retail banking (specifically deposit functions) helpful.
General math and typing skills are necessary.
Previous experience with Jack Henry system helpful.
Must be comfortable with Windows-based computer programs.

SKILLS:

High level of accuracy and attention to detail required.
Demonstrated ability to work well independently, in a small team setting, and/or with a large number of front-line co-workers as required on any given project or assignment.
Ability to manage and complete multiple tasks quickly and accurately.
Ability to follow instructions as given and work independently.
Ability to handle confidential customer and bank information.
Ability to communicate orally and in writing in a professional manner.
High level of follow-up and follow-through on open ended issues, including communication with bank customers and internal staff on progress and/or status updates of any issues.

Job Specifications

Work Direction: This position reports to the Solutions Center Manager.

Accountability: This position has access to and knowledge of personally identifiable information and highly confidential/proprietary financial data of customers. The utmost discretion and confidentiality must be exercised with all data.

Work Relationship: Regular contact with internal and external customers. Must be able to communicate in a clear, concise, and professional manner.

Supervision: This position has no supervisory responsibilities.

TO APPLY:

Please fill out an application online or mail your resume to the address below.

Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456

Pay: From $18.50 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Referral program
Vision insurance

Shift:

Day shift

Ability to Commute:

Lincoln, NE 68516 (Preferred)

Ability to Relocate:

Lincoln, NE 68516: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

call center representative jobs in lincoln, ne

Solutions Center Call Representative

Bilingual Customer Service Representative - Call Center

Call Center - Contact Center Associate I

Computer Sales & Customer Service Rep - Online - 4 Day Work Week

Technical Support Specialist (1st and 2nd shift)

Outbound B2B Sales Representative – Simulation Systems

Telemarketer - State Farm Agent Team Member

Proceed Finance Customer Care Specialist

Promotions Representative (On-Call - Swing Shift) - Lincoln

IT Support Center Analyst

Promotions Representative (On-Call - Swing Shift) - Lincoln

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