GENERAL SUMMARY:
Provides strategic vision and leadership for the development, implementation, and optimization of information technology application initiatives across the health system. Directs the planning and execution of enterprise clinical applications to support healthcare operations, improve cost-effectiveness, enhance service quality, and enable business growth. Oversees all aspects of the organization’s application portfolio, including building strong, collaborative relationships across the enterprise, overseeing third-party vendor partnerships, contract negotiations, and performance management. Ensures the safeguarding and protection of organizational and patient information in alignment with security, privacy, and regulatory standards.
PRINCIPAL JOB FUNCTIONS:
- Commits to the mission, vision, beliefs and consistently demonstrates our core values.
- Provides strategic leadership for the planning, development, implementation, and optimization of enterprise clinical application systems across the organization.
- Directs and manages the application portfolio to ensure alignment with clinical operations, organizational objectives, and regulatory requirements.
- Develops and implements long-term strategic plans for clinical applications to support operational efficiency, quality improvement, and business growth.
- Establishes and enforces standards, policies, and procedures for the selection, implementation, and maintenance of application systems.
- Leads the evaluation, selection, and deployment of new application systems and enhancements to existing systems.
- Oversees the departmental budgetary procedure to ensure proper operational and capital planning, appropriate and efficient use of resources, and consistent compliance to budgetary and fiscal controls.
- Directs vendor management activities, including contract negotiation, service level agreement oversight, and performance monitoring.
- Ensures compliance with applicable federal, state, and local regulations, including requirements related to data privacy and information security.
- Identifies, assesses, and mitigates risks associated with application systems and technology investments.
- Collaborates with clinical, operational, and executive stakeholders to identify and implement technology solutions that support organizational needs.
Directs application support functions, including system maintenance, upgrades, and issue resolution processes.
- Responsible for hiring, training, supervising, coaching, mentoring, retaining, and evaluating staff.
Participates in and/or leads meetings, committees, strategic planning, and departmental projects as assigned.
Essential Job functions are marked with an asterisk “*”.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of application lifecycle management, including system implementation, optimization, and maintenance.
Skill in project management, including prioritization, resource allocation, and timeline management.
EDUCATION AND EXPERIENCE:
Bachelor’s degree in Computer Science, Health Informatics, Clinical Discipline, or a related field required. Master’s degree in a relevant technical, clinical, or healthcare-related field preferred. Minimum of five (5) years of experience in technical services, systems programming, or clinical information systems, including direct exposure to healthcare or clinical workflows, and at least two (2) years of leadership experience required. Epic implementation experience strongly preferred. Prior experience supporting clinical applications and/or providing technical support within a hospital or healthcare environment preferred.
OTHER CREDENTIALS / CERTIFICATIONS:
None
PHYSICAL REQUIREMENTS:
(Physical Requirements are based on federal criteria and assigned by Human Resources upon review of the Principal Job Functions.)
(DOT) – Characterized as sedentary work requiring exertion up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.
