Top 4 Help desk analyst Jobs in Lincoln, Ne

Information Technology Help Desk Analyst
State of Nebraska —Lincoln, NE
- $31.27 an hour
- Full-time
- Google Workspace
- Computer Science
- Research
- Paid time off
3d
IT Operations Analyst I
State of Nebraska —Lincoln, NE
- $25.79 an hour
- Full-time
- Computer science
- Computer Science
- High school
- Paid time off
7d
Clinical Service Desk- Epic-BA-Remote
NTT Ltd —Lincoln, NE
- $61,668 - $128,476 a year
- Mid-level
- Supervising experience
- Continuous improvement
- Health savings account
- AD&D insurance

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Information Technology Help Desk Analyst
State of Nebraska —Lincoln, NE
Associate degree or equivalent vocational technical training in computer science, data processing operations, information technology, information management…
$31.27 an hour
3d
Helpdesk Specialist 1
Union Bank & Trust —Lincoln, NE
As a member of Union Bank and Trust’s front-line helpdesk team, you will answer questions and resolve basic technical problems in person, via telephone, or…
Quick Apply

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Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
Quick Apply
TP- Desktop Support Analyst
TP Mechanical Contractors LLC —Columbus, OH
CompTIA Network+ or similar networking certification (a plus). Responsible for serving as the first point of contact for end-user technical support, providing…
Quick Apply

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help desk analyst jobs near lincoln, ne

Information Technology Help Desk Analyst

State of Nebraska -
Lincoln, NE

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Job Details

Full-time
$31.27 an hour
3 days ago

Benefits

Paid time off

Qualifications

Customer communication
Employee relationship building
User training (technical support)

Full Job Description

The work we do matters!

Hiring Agency:

Legislative Council - Agency 3

Location:

Lincoln, NE

Hiring Rate:

$31.269

Job Posting:

JR2026-00028225 Information Technology Help Desk Analyst (Open)

Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):

08-12-2026

Job Description:

This position will work under general supervision of the Help Desk/Lead to provide technical and informational assistance and guidance to customers/end-users. They will be supporting technology for approximately 350 endpoints.

Salary: $31.269/hour ($65,040/year) up to $35.174/hour ($73,162/year)

Examples of duties include:

Technical support for legislative computer systems, either in-person or remotely.
Support State Senators on the floor while the Legislature is in session.
Manage the incident lifecycle using the Legislative ticketing system, ensuring rapid and resolution of user issues.
Install new and/or update laptops, printers and peripherals and client software.
Reset passwords
Enforce compliance with security policies and other standards.
Manage the full hardware lifecycle for 350 endpoints, from deployment and inventory tracking to secure decommissioning.
Read hardware and software documentation for the purpose of carrying out core assessments.
Develop, enhance and maintain documentation for the Legislative Technology Center.
Keep current on trends, developments, innovations and equipment used.
Upon request, provide research on technical products.
Assists in creating training materials.
Provide other duties as assigned.

Knowledge:

Knowledge of customer service and support practices, methods, concepts and standards.
Knowledge of methods for troubleshooting, recovering, adjusting, modifying and improving information technology systems.
Excellent oral and written communication skills, including technical information and documentation of operational procedures and problem resolutions.
Proficient in Windows 11, Active Directory, Google Workspace and macOS endpoints.
Basic knowledge of TCP/IP networking.

Abilities:

Analyze user needs, troubleshoot and apply general rules to logically problem solve.
Install hardware and software.
Establish and maintain effective and professional working relationships.
Ability to deliver responsive quality customer service.
Excellent interpersonal skills with the ability to collaborate with Senators, legislative staff, stakeholders and the public.
Ability to work independently, organize and manage work and maintain confidentiality.
Ability to produce quality work under pressure and in a fast-paced environment.

Requirements/ Qualifications

Minimum Qualifications:

Associate degree or equivalent vocational technical training in computer science, data processing operations, information technology, information management systems or network. Relevant work experience may substitute on a year-for-year basis.

If you're currently employed by the State of Nebraska, please don't apply through this external career site. Instead, log in to Workday and open the Jobs Hub - Internal Apply app from your home landing page. You can access Workday anytime through the Link web page: https://link.nebraska.gov/

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.

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help desk analyst jobs in lincoln, ne

Information Technology Help Desk Analyst

IT Operations Analyst I

Clinical Service Desk- Epic-BA-Remote

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