HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today.
The Sales Supervisor is responsible for supervising and coordinating the daily activities of a team of licensed health agents engaged in promoting and selling plans by phone.
Supervisory Responsibilities:
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Supervises daily activities of non-exempt licensed agent or customer service representative teams of 10-20 employees. Responsible for approving timecards, scheduling, and time off requests.
Duties/Responsibilities:
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Coach team of sales agents to meet/exceed monthly, quarterly, and annual sales goals
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Manage day to day call center activities to include: monitoring key performance sale indicator reports, agent adherence, sales floor assistance
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Ensure employees have appropriate training and other resources to perform their jobs and assist with difficult or escalated calls
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Conduct real-time phone monitoring and coach agents to effectively use rebuttals to improve sales, using a variety of systems
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Maintain industry and product knowledge
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Meet and/or exceed call center key metrics
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General understanding of workforce management
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Ensure applications are submitted accurately and on time
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Understand and adhere to all Company Carrier and/or CMS related policies and procedures
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Create and maintain a high-quality work environment so team members are motivated to perform at their highest level
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Certify newly hired sales agents on proper execution of call flow and other call center procedures
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Assist agents with product specific questions
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Ensure effective lead distribution and allocation to agents
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Monitor and implement proper actions to ensure set CPA, CPC and other budgeted items are attained
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Develop and deliver training for performance improvement
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Perform other related duties as assigned
Required Skills/Abilities:
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High School Diploma or equivalent
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Previous experience with Medicare Advantage sales
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A current and valid Health License
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6 months experience in a sales call center environment
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Previous experience leading a team of 10+ employees
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Strong written and verbal communication skills
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Ability to multi-task and work independently
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Must be detail-oriented, motivated, self-starter, with excellent time management and organization skills
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Ability to resolve escalated issues with members, carriers and other clients
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Able to work a flexible schedule including evenings and weekends
Preferred Skills/Abilities:
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1 year experience in a Medicare sales leadership role
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Strong understanding of Medicare rules and CMS guidelines
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Previous experience with an outbound dialing program
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Proven track record in maintaining high retention rates within sales teams, demonstrating strong engagement skills in a remote environment
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Experience with training/coaching Medicare sales agents
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Bachelor’s Degree
Physical Requirements:
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Must be able to remain in a stationary position (e.g., sitting or standing) for extended periods of time, typically in a cubicle environment (constant noise, fluorescent overhead lighting)
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Frequent use of a computer, dual monitors, keyboard, mouse, and other standard office equipment such as a telephone, copier, and printer.
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Must be able to communicate effectively, including exchanging information in person, in writing, by telephone, email or video conferencing.
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Visual and auditory acuity required to perform job duties effectively, including reading, writing, and interpreting information on screens or in print.
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Hand dexterity, fine motor skills needed to operate a keyboard and mouse efficiently
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Reach with hands and arms occasionally
For Hybrid Roles:
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Must be able to commute to an office setting as required, which may include walking short distances and navigating an office environment.
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Occasionally moves about the office to access files, office machinery, and meet with others.
Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne, where employment is based upon personal capabilities and qualifications. HealthPlanOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law. HealthPlanOne requires the necessary drug testing and background checks as part of our pre-employment practices. If you need assistance or an accommodation due to a disability, please contact us to request accommodation at [email protected]
