Top 307 Member services representative Jobs in Lincoln, Ne

Nelnet Customer Service Representative - Lincoln, NE - September 2026 start date
Nelnet —Lincoln, NE
- $16.50 an hour
- Full-time
- 7 years
- Basic math
- Research
- Wellness program
- Health savings account
4d
Customer Connections Representative
Assurity Life Insurance Company —Lincoln, NE
- Full-time
- Hybrid work
- Word processing
- Mid-level
- Office
Quick Apply
Member Services Representative
Crunch Fitness - Fitness Ventures LLC —Lincoln, NE
- $15 an hour
- Part-time
- 18 years or older
- CPR Certification
- High school diploma or GED
- Gym membership
- Opportunities for advancement
Quick Apply
13d
Leave Specialist - REMOTE
Ryder System —Lincoln, NE
- $55,000 a year
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- Analysis skills
- Disability insurance
- Health insurance
Help Desk Technician - FT
Southeast Community College —Lincoln, NE
- $26.43 an hour
- Full-time
- Computer Science
- Computer literacy
- ERP systems
- Health insurance
- Dental insurance
3d
HRIS Time Administrator - REMOTE
Ryder System —Lincoln, NE
- Full-time
- Remote
- Microsoft Outlook
- Data analysis skills
- Mid-level
- Disability insurance
- Health insurance
11d
Customer Service Representative (Dental & Vision Benefits) Remote in Nebraska
Ameritas —Lincoln, NE
- $14.16 - $22.65 an hour
- 8 hour shift
- Hybrid work
- Computer literacy
- High school diploma or GED
- US work authorization
- Paid parental leave
- Health savings account
Quick Apply
3d
Guest Service Representative - Part Time
Graduate by Hilton Lincoln —Lincoln, NE
- $16 - $17 an hour
- Part-time
- Background check
- Computer literacy
- Writing skills
- Paid parental leave
- Paid holidays
Quick Apply
10d
Senior Customer Service Representative (OEM)
Wesco —Lincoln, NE
- $23.42 - $29.28 an hour
- Urgently hiring
- 5 years
- Writing skills
- Research
- Health insurance
- Dental insurance
2d
Railcar Repair (Carman) - Lincoln, NE
BNSF Railway —Lincoln, NE
- $37.11 - $44.18 an hour
- 8 hour shift
- 18 years or older
- Pass drug screening
- English
- Paid training
- Health insurance
7d
Store Manager
Sierra —Lincoln, NE
- $30.02 - $41.29 an hour
- Full-time
- Merchandising
- Mid-level
- 3 years
- Health savings account
- Paid holidays
11d
Customer Relations Representative - State Farm Agent Team Member
Andy Van Horn - State Farm Agent —Lincoln, NE
- $60,000 - $85,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Customer Care Coordinator
Numotion —Lincoln, NE
- Overtime
- Microsoft Outlook
- Pass drug screening
- Office
- Disability insurance
- Health insurance
3d
Cashier
Campbell’s Nursery —Lincoln, NE
- Entry level
FSQA Lead Technician First Shift
Universal Pure, LLC —Lincoln, NE
- From $20 an hour
- Full-time
- Microsoft Word
- English
- Mid-level
Quick Apply
FSQA Technician First Shift
Universal Pure, LLC —Lincoln, NE
- From $20 an hour
- Full-time
- Basic math
- English
- Mid-level
Quick Apply
Sales Representative
Data Security, Inc. —Lincoln, NE
- Full-time
- Ability to walk for extended periods
- Mid-level
- Office
Quick Apply
11d
FSQA Tech 3rd Shift
Universal Pure, LLC —Lincoln, NE
- From $20 an hour
- Full-time
- Basic math
- English
- Mid-level
Quick Apply
Route Sales Representative
Hawkins Inc —Roca, NE
- $60,000 - $70,000 a year
- Call employer
- Computer literacy
- Basic math
- DOT physical examination
- Paid training
- Employee stock purchase plan
Quick Apply
Outside Sales Representative-Surfaces
Richelieu Hardware —Lincoln, NE
- 5 years
- Mid-level
- Ability to lift 50 pounds
- Employee stock purchase plan
- Paid holidays
Quick Apply
8d

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Nelnet Customer Service Representative - Lincoln, NE - September 2026 start date

Nelnet -
Lincoln, NE

Apply Now

Job Details

Full-time
$16.50 an hour
4 days ago

Benefits

Wellness program
Health savings account
AD&D insurance
Employee stock purchase plan
Loan repayment program
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Work from home
Employee assistance program
Vision insurance
Life insurance

Qualifications

Live chat
Data integrity assurance
Customer records maintenance
Managing customer accounts
7 years
Email customer support
Texting/chatbox tools
Account maintenance
Phone communication
Payment processing
Basic math
Client inquiry handling
De-escalation techniques
Research
Microsoft Office
High school diploma or GED
Customer service through social media
Task prioritization
Customer service knowledge base
Customer support for financial loans
Handling account queries
Escalation handling
Continuous process improvement (CPI)
Communication skills
Email support
Entry level
Office experience
Client interaction via phone calls
Student loans
Customer data entry

Full Job Description

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

To be considered for this role you must meet the following location requirement:

Lincoln, NE (within a 60 mile radius)

Train and work onsite at Nelnet's 401 building, right in the heart of the new Telegraph District. You will spend time learning the position and building rapport with your team.

Once you’ve met the established performance expectations, you’ll have the opportunity to work from home. Many new hires reach this milestone around three months into the role, though the timing may vary depending on individual progress and support needs.

Pay: $16.50/hour

Potential to earn up to an additional $5.09 per hour based on benefit elections.

Training hours (5 weeks): Monday-Friday 8:30 a.m. CST- 5:00 p.m. CST

Shift post-training:
Monday - 1145a-815p
Tuesday - 1045a-715p
Wednesday- 1045a-715p
Thursday - 845a-515p
Friday - 845a-515p

Shift times are based on the company's needs and are not flexible at this time. During the training period, time off will generally not be available.

Internet Requirements if virtual or working from home:

Internet speed of 25 Mbps or higher required (you can test this by going to www.speedtest.net)
Hardwired internet (Ethernet) connection router, cannot connect via Wi-Fi

SUMMARY:

In your role as a Customer Service Advisor you will serve as the face of Nelnet to our customers. Your primary responsibility includes helping customers with their student loans inquiries, whether it be general questions, payment processing or payment options.

We will provide you with a fun and engaging work environment as well as thorough training to ensure you are equipped to provide a superior customer experience. Each day your goal is to empower our customers to manage their student loans by providing a superior customer experience.

Nelnet is committed to providing our Customer Service Advisors with tools to develop and advance in their Nelnet career. Some examples of those tools are:

o Training to enhance your strong communication skills

o Cross training to utilize web chat, email, text and social media communication with our customers

o Participation in our various professional development programs

o Gaining the knowledge and ability to educate borrowers about their student loans

o Understanding the financial aspects of student loans and the components that go with it, such as interest rates and credit reporting.

JOB RESPONSIBILITIES:

1. Interact with customers on their accounts, including inbound and outbound phone calls, email, chat and text as assigned

2. Utilize basic math & PC skills to track, troubleshoot and accurately update information on customer accounts

3. Maintain and ensure integrity of data and sensitive information

4. Work with our customers across multiple platforms simultaneously to address questions and resolve issues

5. Utilize your developed ability to communicate effectively with both customers and your team

6. Evaluate options available to customer via tool such as internal knowledge base, standard processes, published materials, or escalating to appropriate levels as needed

7. Perform other tasks related to resolving customer needs by displaying ownership and deescalating calls/contacts

8. Research to provide customer inquiries with resolutions in accordance with established laws, regulations, and policies

9. Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy

10. Contribute to Continuous Process Improvement

Additional Requirements per Contract:

Employment and continued employment are contingent upon obtaining and maintaining a favorable Federal clearance (5C), providing required fingerprints and obtaining PIV-I card in our office
Must be a United States citizen
Must have resided in the United States 3 of the past 5 years
The government security clearance process involves collecting and providing information such as 7 years of previous work experience, previous addresses, contact information of people that can verify this information, etc.
Must not be delinquent or in default with any federal debt
Final suitability determination is the sole discretion of the Department of Education

EDUCATION:

High school degree or equivalent preferred.

EXPERIENCE:

1+ year of customer service experience and/or general office experience preferred.

Experience in retail or other customer-facing positions or jobs that require a high degree of providing excellent customer experience is desired.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
1. Ability to learn and retain knowledge of the student loan industry
2. Service Excellence
3. Strong oral and written communication skills
4. Listening comprehension, reading comprehension
5. Teamwork
6. Accuracy/Attention to Detail
7. Work with MS Office
8. Business Math
9. Problem Solving
10. Managing Multiple Priorities

#INDLincoln

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: Benefits & Perks - Nelnet Inc.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or [email protected].

Nelnet is a Drug Free and Tobacco Free Workplace.

Use of Artificial Intelligence in Hiring

We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring

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Refine Your Search

member services representative jobs in lincoln, ne

Nelnet Customer Service Representative - Lincoln, NE - September 2026 start date

Customer Connections Representative

Member Services Representative

Leave Specialist - REMOTE

Help Desk Technician - FT

HRIS Time Administrator - REMOTE

Customer Service Representative (Dental & Vision Benefits) Remote in Nebraska

Guest Service Representative - Part Time

Senior Customer Service Representative (OEM)

Railcar Repair (Carman) - Lincoln, NE

Store Manager

Customer Relations Representative - State Farm Agent Team Member

Customer Care Coordinator

Cashier

FSQA Lead Technician First Shift

FSQA Technician First Shift

Sales Representative

FSQA Tech 3rd Shift

Route Sales Representative

Outside Sales Representative-Surfaces

I want to receive the latest job alert for member services representative in lincoln, ne

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