Top 6 Technical support analyst Jobs in Lincoln, Ne

IT Support Center Analyst
RB Global —Lincoln, NE
- $25.18 - $31.47 an hour
- Overtime
- Research
- Mid-level
- Windows
- Health insurance
- Dental insurance
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1d
Epic Business Systems Analyst-remote-US
NTT Ltd —Lincoln, NE
- $61,668 - $128,476 a year
- Full-time
- Remote
- Mid-level
- Supervising experience
- Mentoring
- Health savings account
- AD&D insurance
IT Operations Analyst I
State of Nebraska —Lincoln, NE
- $25.79 an hour
- Full-time
- Computer science
- Computer Science
- High school
- Paid time off
15h

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technical support analyst jobs near lincoln, ne

IT Support Center Analyst

RB Global
Lincoln, NE

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Job Details

Full-time
$25.18 - $31.47 an hour
1 day ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Non-technical user support
Knowledge management
ITIL Certification
Safety protocol adherence
Phone communication
Incident report management
Laptop (troubleshooting support)
Incident management software
In-person customer service
Research
Mid-level
Windows
Incident Escalation
Analysis skills
Cloud service support
Computer hardware
Task prioritization
Desktop (troubleshooting support)
Hardware configuration
Incident management operations support
Issue tracking
SaaS platforms
Resolving technical support tickets
Technical writing
Customer service knowledge base
Online help documentation
SaaS
Desktop administration
Communication skills
IT department experience

Full Job Description

We’re looking for a IT Support Centre Analyst in Lincoln, NE and is an on-site work position with the possibility of a future hybrid rotation.

The Opportunity:

The IT Support Centre group provides support for the global Ritchie Bros. organization either directly in person, over the phone and during after hours on-call basis. Support is provided 24 X 7, services provided include call center services and support for RB applications and IT infrastructure systems.

The IT Support Centre Analyst is a key member of the Global IT Support team and provides tier 1 & 2 technology support. The IT Support Centre Analyst manages incidents relating to our in-house computer systems and our SaaS/Cloud platforms in an efficient and service focused manner. This role supports users via incoming calls to the Support Centre, electronically via our ITSM platform or in-person walk-ins. This role requires courteous, timely, and effective resolution of end user IT issues, maintaining an accurate record of incidents, troubleshooting difficult problems or redirecting to appropriate 3rd level resources.

In addition, this role will involve rotational shifts, overtime, occasional weekend and on-call work, in addition to lifting and transporting of moderately heavy objects, such as computers and peripherals and sitting for extended periods of time.

In this role you’ll:

Effectively respond to user requests for technical assistance via support centre phone calls, electronically and/or in-person
Diagnose, advise, escalate or resolve user technical hardware and software issues while adhering to our IT operations standard procedures
Assist 3rd level escalation support teams in solving critical problems related to RB application systems, infrastructure and associated software products.
Diligently log, track and monitor detailed information/issue resolutions on all IT Operations interactions using our ITSM tool
Prioritize work queues and monitor urgent incidents to ensure expedient resolution
Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.

This job will require you to:

Configure and test outgoing laptops, new system configurations, applications, etc.
Investigate and use available knowledge bases to help troubleshoot and determine the correct solution
Contribute information to our knowledge base on IT procedures, troubleshooting issues and incident resolution
Pro-actively research and keep abreast of current updates related to IT technology
Assist with IT project related work.

Here’s what you bring:

IT-related education or industry certification (ITIL)
Preferably a minimum of 1 year experience in IT support or related customer service position
Functional knowledge of Windows and Mac computer support (preferred)
A proven commitment to provide excellent customer service
Excellent phone etiquette
Excellent analytical problem resolution skills
Excellent written and oral communication skills
Excellent listening and interpersonal skills
Ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to communicate ideas to technical and non-technical audiences
Ability to multi-task effectively in a fast-paced environment
Highly organized and detail-oriented
Logical & highly self-motivated / directed
Experience working effectively in a team-oriented, collaborative environment.

RB Global (NYSE: RBA)

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

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technical support analyst jobs in lincoln, ne

IT Support Center Analyst

Epic Business Systems Analyst-remote-US

IT Operations Analyst I

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